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Holbrook's Clearance Center

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Reviews Holbrook's Clearance Center

Holbrook's Clearance Center Reviews (10)

I am rejecting this response because: [redacted] stated that he has tried to contact us. He has only called us twice since this whole matter began, and that was only due to the fact the we filed a complaint with the Revdex.com on Oct. 14th 2015, and the department of consumer affairs on Oct. 16th 2015.  On August 7th we emailed [redacted] pictures of our receipts and the problems with the mattresses. We were told by [redacted] that they would pick up the mattresses for repair on the 24th of August so it didn't sit in their warehouse waiting to go to be repaired & that it should be done in 2-3weeks at the longest.  On August 26th 2015 we called due to the fact that no one came or showed up. We were informed that they would come and pick it up on August 27th 2015.  On August 27th 2015 they finally picked up the mattresses.  On September 8th 2015 I called and spoke with [redacted] asked how the mattresses were coming and if they were done he told me no and that he would call me when they were ready.  So my husband called September 17th 2015 talked to [redacted] and asked him where our mattresses were he said that he had already told me that it takes 2-3 weeks to be ready and that he would call when they were ready.  I then called again on Sept. 21st 2015 since [redacted] never called, he said that he would call and find out where our mattresses were and what was taking so long.  He again never called back.  On Oct. 8th and Oct. 12th I called again and was informed that [redacted] was not in but that they would leave a message for him to call myself or my husband back.  Since he never called us back I filed a claim with the Revdex.com on Oct.14th 2015, and one with the D.C.A. Oct. 16th 2015.  On Oct. 21st [redacted] called and left a message on my answering machine stating that our mattresses might be ready next week on Wednesday or Thursday and that he'd speak to us soon.  we figured that meant he'd call us when they were in like he had told us the previous times before.  We never heard anything from [redacted] again until Friday November 13th2015 When [redacted] called and left a message saying our mattresses were ready and that have been for a while and that he had just spoke to a gentlemen at the D.C.A. and wanted to know if we had spoke to the man at the D.C.A. to hear what they had discussed.  We didn't hear from the gentleman [redacted] at the D.C.A. until later on that day, who in turn told us that upon speaking with [redacted] that [redacted] had told him that he would only offer us two options.  One to come pick up our old mattresses that were sitting in his warehouse or come pick out a new one.  I told [redacted] that I would think it over and get back to him and that we would go see what kind of mattresses [redacted] had.  On November 17th 2015 we went to holbrooks to look at the mattresses he had to offer & to look at the conditions of our old ones.  When we entered the store we were approached by one of his sales men and he asked us if we needed any help.  We proceeded to tell him that we were looking for a queen mattress and would like to talk to [redacted].  While he went to get [redacted] we looked around the store at the mattresses he had to offer, all the mattresses in his store were either filthy, bowing in the middle, some were even 3 different colors.  We looked in what we assumed was his warehouse/storage room where we saw a few other mattresses.  It was filthy as well and we didn't a see our mattresses.  We saw nothing we liked nor would we take home.  We bought our mattresses on Dec.21st 2013, and already had issues early in August 2015 I don’t believe that we received mattresses worth our money nor did we see any mattresses in his store worth our money.  I have also called my bank so I can show proof of the money spent as well as the phone company to show proof of the phone calls made.  I will never shop there again.  I have never heard of a company leave a customer without a bed for over 3 months! nor have I ever heard of a company selling a 10 yr old mattress with out disclosure of its age.

I have never written a bad review before..I know this is not the site for this,but what I went through today was uncalled for and people ,like me, that love to help support local businesses should know..

I will take this post down if anyone is offended..

The most disrespectful owner and salesman..I will NEVER bring my business to Holbrooks Clearance Center AGAIN,EVER~!

I was in the red bluff store for nearly ten min yelling HELLOOOO and no one was to be found.

finally, a guy smelling like an ashtray comes from out back and just stands there.

He can care less about selling a mattress and just had the worst attitude ever, so I told him I will come back when the other employee was working,whom which I talked to 2 days prior and was very cool.

As I'm walking out, I'M holding on the door ,shutting it behind me and the guy pushes the door,with force, on my way out...I then re-opened the door and said,''Excuse me''

he says,

''I thought you were leaving [redacted]'', and turned his back and kept walking

As I asked for his name, he completely shut me down and went back outside,leaving me standing in the store, alone...

I then called the owner who completely took the side of his employee( of course)

calling me a liar ,saying his employee does not smoke and I was making him aggravated and that's why he called me a [redacted],and then even hung up the phone on me...

I am married and a father of 3..I was treated so disrespectful as a costumer.

All I wanted was to buy a few new beds for my family and Holbrooks Clearance Center cursed at me,pushed me out the door and NEVER EVEN APOLOGIZED .

I wish I just called the police but I didn't have my phone and had to pick my daughter up from school...

[redacted] the OWNER was just as disrespectful as [redacted], THE EMPLOYEE in Red Bluff that cursed and pushed the door on me...

The guys in Chico store with more than helpful with me finding the right bed for my back. After going through two beds iPhone he found the one I wanted he had no problem with exchanges. The guys in Chico store with more than helpful with me finding the right bed for my back. After going through two beds iPhone he found the one I wanted he had no problem with exchanges . Thank you for the great service . [redacted]

Review: I purchased an electric folding bed with a queen size mattress , in which I paid in advance for $2096.12 on my [redacted]. Holbrook's promised delivery in 7 to 10 days. It came in after 4 weeks. The salesman guaranteed the electric bed would fit in my existing sleigh bed frame. After delivery and set up we found my existing sleigh bed frame did not allow the bed to function. My wife and I also found the new bed to be extremely uncomfortable. We went back to Holbrook's the next day and they agreed to take back the electric bed, sell us a conventional mattress that would fit our sleigh bed and credit the difference ($1376.06} on my [redacted]. After 11 days and 4 phone calls to Holbrook's and a lot of promises both in writing and verbal we have received no refund or credit on our [redacted].Desired Settlement: I desire the promised refund of $1376.06

Business

Response:

Customer received a refund on 5/19/2015

My experience with Holbrook's has been dreadful to say the least. At first we had a nice dark cherry all wood bedroom set picked out with nice features, after we finished our layaway payment they told us they couldn't get it right away and we had to wait a couple weeks and that we couldn't have our extra features which was okay, as long as it was very similar. But when it came time for delivery no one called. I have had to call them every time, only one occasion did they call. We asked why it hasn't come and they had a new excuse, and then [redacted](store manager) pulled a bait n switch on me and my fiance. He asked her if she would take a different set, she said she would talk to me first. But [redacted] called me and set up a delivery time and he just went and delivered the set he wanted to push on us. Wrong color, granite top and it seemed to be poorer quality than what we saw. We called immediately, not before the delivery boys bolted. Then [redacted] told us we ordered what was delivered but we both said no way, and he convinced us to be patient for them to get the correct set with a bedframe(which was not brought on false delivery). This was in April. And 2 weeks ago he told us that they don't have our product anymore and they won't get it. He lied to us many time and talked over us on the phone and he never said the same thing twice. Different rhyme every time. Now, at the end of June, he lied about pick up times for the wrong furniture and he keeps adding time to when we will be fefunded. After some research I found that Holbrook's has 5 small claims cases against them, which they've lost each time. Its hard to believe that people in our community are aloud to run a business that treats people like that.They are crooks, it's to bad we can't always trust local business. I work at a local nursery and we make our number 1 priority to keep the customer fully informed and comfortable being in business with us. Me and my fiance were never called to be updated on our order status, only to ask for a receipt(which they "conveniently misplaced") and we never felt comfortable after paying off the furniture in April.

Review: On July 31, 2013 I went into Holbrook Clearance Center,Inc. I tool my daughter into buy her a new bedroom set or her newly painted room. We looked around and could not find anything that she liked that was in stock. The sales associate told me that if we found something that my daughter liked in the catalogue that they provided, we could order and pay today and they would pick it up at routine furniture pick up in the city. My daughter found a matching bedrooms et that she lked. The sales associate then told us that it would not take long to ge the set and he could get it by 8/8/2013. Trusting his word I paid for the complete bedroom set. August 8th came and went and I did not hear anything from Holbrooks. I made a coll on August 11th and was told that they jost got back and the sipment had not been unloaded. I was told to call back. I called again on August 17th and was told that they stuill had not receied it and told m to call back in a week or so. I called back agina on September 1st and they told me that the only thing they had was a night stand and the associate told me that they would refund my money becuase the order in its entirety had not came in. I decided that this would end my frustration. I sent my mother in law with the receipt because I was unable to take time off of work to deal with this matter. This store is located two hours from my home. When my Mother in law went into get my refund the sales

associate rudely told her that they don't do refunds sorry that guy should have not told you that.

My Mother in Law called me from Chico and told me that they were not going to refund my money.

I immediately called Holbrooks and told the sales associate that I was tired of the run around

game and I should have never been told I was going to get my money back. He told me that the

associate was sent home for telling me this. He told me that this is how retail works and I needed

to basically get over it. This comment made me very angry so I asked to speak to the manager.

The Manager called me and did apologize for how rude I was treated and told me that I could

maybe reorder a bedroom set from some online catalogues. My daughter did find one bedroom

set she did like. So I once again called Holbrooks on September 9th. They were unable to find the

information needed to order over the phone so I agreed to come over to Chico and once again try

to order another bedroom set for my daughter. The manager told me that he would not be there

but someone would be Mere to help me. I went to Chico on the September 2lst and waited with

my daughter for a long time for someone to help us; a young man appeared from the back of Me

building and asked if we needed help. I explained why I was there because he obviously had not

been informed of me coming and what my issue was. He gave us some books to look at My

daughter was able to find four bedroom sets that she did not love but because we were told that

we could not get our money back she souled for them. The young man went into an office and

came back and said sorry none of these are in stock. This was very upsetting. I explained to him

that I made a special 2 hour trip to deal with this matter. He told me that the manager was the only one who could deal with this issue. I told him that this ordeal has gone on too long. The next week I tried to make various calls to Me manager and anally was able to reach him. He tried to talk me into another color other than white and I told him no, I was not going to pay for something she did not want. The manger finally agreed on September 26 to refund my money. He told that he had to file papers and to call back the next week. On September 3Oth I gave him my financial information for my refund. Over a week has gone by and still no refund .On October 9th I called the Manger and spoke with him about the fact that I had never received my refund. He assured me that he would talk to the woman who handles the money and call me back the next morning. I said I would double check my bank account in the meantime, I did and called back and left a message with a sales associate to tell the manager that the money had not been refunded into my account.

I waited for the next day to hear from the manager and he never called. When I got home from

work I called Holbrooks and was put on hold only to be told the manger was too busy for me. This

entire mess has gone on for over two months. I have never been so badly treated by a furniture

company. I feel helpless. They deposited my money on 6/2/2013 and I still have nothing to show

for it.

Desired Settlement: I would like my money back

Business

Response:

Initial Business Response

Company states she was refunded before she even filed her complaint, and called her to tell us so.

Review: I have a bad back. We bought 2 mattresses from holbrooks, about a year ago. First they delivered the wrong mattress, then a damaged one, then a dirty one. In that time we paid him over $200 more than original price to get a good mattress. We had to pick up the mattress after that for fear that we'd have more problems. Within the time we actually had the mattresses we have slept in comfortable. My back has gotten worse. When we bought the mattress we were under the assumption it was new. After emailing [redacted] and many phone calls and pictures he sent someone to pick up the mattresses with the understanding that it would only take 2-3weeks to get the repaired. It has now been 5 weeks was told he would call us monday. I called tuesday and of course he wasn't in. Today Wednesday we got a message in our machine saying that it was going to be not until next week maybe on Thursday or friday which would put us out at 7weeks. Im ready to buy 2 NEW mattresses not used like he sold us. And be refunded for both mattresses! It has caused more damage to my back and more stress then I ever expected. I've never delt with such a terrible business! I wouldnt recomend them to anyone. What kind if business makes a person go without their bed for 7weeks! And sells them a used mattress! I thought that was against the law! I have pictures to prove it.Desired Settlement: I would like a refund for my mattresses. And compensated for the pain and suffering of going without a mattress for 7 + weeks!

Business

Response:

We have tried everything in our power to help this customer out. The customer has had the mattresses for 2 years. They had an issue with it early on and we exchanged it for them which they upgraded for $100, not $200. After the exchange, they still had an issue with them and we sent them back to the company for repair. At that point, we are at the mercy of the mattress company for the return of the mattresses. Sometimes it takes longer than expected. Once they were done, they have not returned our calls.

Consumer

Response:

I am rejecting this response because: [redacted] stated that he has tried to contact us. He has only called us twice since this whole matter began, and that was only due to the fact the we filed a complaint with the Revdex.com on Oct. 14th 2015, and the department of consumer affairs on Oct. 16th 2015. On August 7th we emailed [redacted] pictures of our receipts and the problems with the mattresses. We were told by [redacted] that they would pick up the mattresses for repair on the 24th of August so it didn't sit in their warehouse waiting to go to be repaired & that it should be done in 2-3weeks at the longest. On August 26th 2015 we called due to the fact that no one came or showed up. We were informed that they would come and pick it up on August 27th 2015. On August 27th 2015 they finally picked up the mattresses. On September 8th 2015 I called and spoke with [redacted] asked how the mattresses were coming and if they were done he told me no and that he would call me when they were ready. So my husband called September 17th 2015 talked to [redacted] and asked him where our mattresses were he said that he had already told me that it takes 2-3 weeks to be ready and that he would call when they were ready. I then called again on Sept. 21st 2015 since [redacted] never called, he said that he would call and find out where our mattresses were and what was taking so long. He again never called back. On Oct. 8th and Oct. 12th I called again and was informed that [redacted] was not in but that they would leave a message for him to call myself or my husband back. Since he never called us back I filed a claim with the Revdex.com on Oct.14th 2015, and one with the D.C.A. Oct. 16th 2015. On Oct. 21st [redacted] called and left a message on my answering machine stating that our mattresses might be ready next week on Wednesday or Thursday and that he'd speak to us soon. we figured that meant he'd call us when they were in like he had told us the previous times before. We never heard anything from [redacted] again until Friday November 13th2015 When [redacted] called and left a message saying our mattresses were ready and that have been for a while and that he had just spoke to a gentlemen at the D.C.A. and wanted to know if we had spoke to the man at the D.C.A. to hear what they had discussed. We didn't hear from the gentleman [redacted] at the D.C.A. until later on that day, who in turn told us that upon speaking with [redacted] that [redacted] had told him that he would only offer us two options. One to come pick up our old mattresses that were sitting in his warehouse or come pick out a new one. I told [redacted] that I would think it over and get back to him and that we would go see what kind of mattresses [redacted] had. On November 17th 2015 we went to holbrooks to look at the mattresses he had to offer & to look at the conditions of our old ones. When we entered the store we were approached by one of his sales men and he asked us if we needed any help. We proceeded to tell him that we were looking for a queen mattress and would like to talk to [redacted]. While he went to get [redacted] we looked around the store at the mattresses he had to offer, all the mattresses in his store were either filthy, bowing in the middle, some were even 3 different colors. We looked in what we assumed was his warehouse/storage room where we saw a few other mattresses. It was filthy as well and we didn't a see our mattresses. We saw nothing we liked nor would we take home. We bought our mattresses on Dec.21st 2013, and already had issues early in August 2015 I don’t believe that we received mattresses worth our money nor did we see any mattresses in his store worth our money. I have also called my bank so I can show proof of the money spent as well as the phone company to show proof of the phone calls made. I will never shop there again. I have never heard of a company leave a customer without a bed for over 3 months! nor have I ever heard of a company selling a 10 yr old mattress with out disclosure of its age.

Review: Delivery was promised the following week - now we are asking for a refund and are being 'delayed'

Date of purchase with payment by credit card 11/22/13. promised deliver:"next Wednesday or Friday". We called Friday 11/29, they said next week, we have your number, we will call you. We go NO call by Saturday 12/7 so we called; they said it will be here next week, we said 'that was last week'. Then came an explanation of how someone would have to sit at a loading dock for hours maybe days to be next in line, so we asked for a refund to the credit card. We were told no manager was there, but it would be taken care of Monday. I called Monday morning and said I would be there soon and when I got there, [redacted], who said he was a manager took a photocopy of the purchase order #XXXXX and said it would be Wednesday or Thursday before it could be processed. I asked some others if that was valid and they said a credit card can be credited as quickly as a charge transaction. Desired Settlement: Simply swipe the credit card and process a refund without delay.

Business

Response:

Final Consumer Response

I went to Holbrooks at about 10:15 this morning, 12/11/13 and was told that the manager was on the phone and would be with me shortly. He soon came and immediately wrote a check on a company account for the full amount, asking only that I not cash it until tomorrow. I actually had him make it out to my wife since it was her credit card and name on the PO. It really seemed like they had gotten some kind of a message from someone (maybe Revdex.com) and wanted to clear thing up. Any help is deeply appreciated.

Review: To whom it may concern, 8/21/14 or to who ever can help us with our problem. We bought a lift chair from Holbrooks Clearance Center. [redacted] ph#[redacted] on July 17 We paid cash and got it three weeks later. It looked nice but when I sat in it, the back would not come all the way up, it feels like I am half lying down.

So we called 8/13/14 talked to [redacted] and told him the problems with the chair. He said the truck had a flat tire and they wound't be able to come out that evening.

We called 8/14/14 talked to [redacted] again, he said they would be out between 3 and 6 that eve, for svc. No call, no show. Called again 8/5/14. [redacted] again, all we got was more excuses. 8/16/14, called again, talked to [redacted], he said they were in the middle of a tent sale and would not come out until 8/21/14 between 3 and 6p.m.

Again they didn't call, didn't show, nothing!!

We would expect better customer service from what they have given. They obviously do not stand behind their product.Desired Settlement: We want our chair fixed, money refunded, or exchanged.

Hope you can help.

Consumer

Response:

The consumer called and stated that the company came and picked up their chair two weeks ago with the promise that it would be repaired within a couple days. The consumer states that they have not received a phone or our chair. At this point we would like our money back $635.

Consumer

Response:

Consumer states they had got the chair back from the company however the chair doesn't close exactly right still. He said he will deal with it and not pursue this anymore.

Review: I bought 2 reclining chairs in Oct 2013. In February 2014, one broke. I contacted Holbrooks and an employee told me that it was probably a faulty piece of wood or a knot that broke. He told me they would not replace it, but would fix it. I asked when would be the best time to bring it in, considering I only have two chairs in my living room. He told me to bring it in on Thursday, Feb. 20th, because their repair man would be in. He said that it would take a couple of days. I brought the chair in that day, but there was no repair man on site. Another salesman told me the repair man would not be in until Mon. I left the chair. On Monday I was told that they had to order parts and that they would not be in for a day or two. On Wed. I got my chair back. The salesman excitedly told me that they added a lumbar bar for more support. When I brought the chair home, it was not fixed, in fact, the chair is worse. The foot stool would not stay up; it is broken on the right side. The lumbar bar is in the wrong place. It is in the thoracic region and very uncomfortable. I called Holbrooks that day and explained the problems. The salesman told me that I would have to talk to a manager, who was not in at this time. I left my name and number and asked that he call me as soon as he gets in. I called back on Thur. and Fri. I called again on Monday and Tuesday. I was told that the manager would be in at 10am and that they would have him call me. The manager finally got back to me and I explained the situation. The manager told me there was no lumbar bar put into the chair. I told him they put something there because it wasn't there before and it is very uncomfortable. He told me I was wrong and didn't believe that his employee said that to me. He said the chair worked fine when it left the store. Obviously the chair was not fine. The manager refused to fix the chair, saying the company will only fix an item once. He also refused to honor a return of his defective product or replace it with a new chair.Desired Settlement: I would like a replacement with a new chair or a full refund of my purchase price $399 plus tax.

Business

Response:

The recliner in question did leave the store in perfect condition. All our items are sold 'As-Is' which is clearly stated on our wall facing the customers where they make a purchase. We did decide to repair the recliner for her because she did not have it for a long period of time and it sounded like an easy fix. Our repair person did notice a break in the wood where a knot was. He ordered the correct size of wood and screws to fix it which took a couple of days. Because he is not always in the store it took a little longer for the repair. He then repaired it and put everything back together, tested it and it was ready to go. Salesmen at our store do not know or see any of the repair process. After the customer picked it up, she complained that it wasn't repaired correctly and wanted a new one. Our policy of selling items 'As-Is' does not require us to replace it. We offered to repair it again and she became unruly and rude. She said she was going to blast our company on Facebook and try to shut us down if we didn't replace it or give her a refund. It also clearly states on our wall and the receipt that we do not do refunds. So we decided to cut ties with her because of her threats.

Consumer

Response:

I am rejecting this response because: It truly discourages me at how businesses are run now a days. Where is the integrity, honesty, and pride. First of all, the manager did not offer to fix the recliner again, he was too busy calling me a liar and he stated that they only fixed products once. I don't know weather or not his employee was present during the repair, but he did tell me the lumbar bar was placed. Also there is something there that was not there before. Second, if the chair had been tested, the repair man would have noticed the broken arm that holds up the foot rest. Third, I never asked for a refund until I was treated so rudely. I asked that the recliner be replaced. I don't know about you, but being called a liar would upset anyone. The manager rudely told me that I was wrong and interrupted me several times. This is when I became very upset and told him I would Facebook all of my friends about their bad business. This is America. It's my prerogative to us my 1st Amendment right. What my friends do with this information is their prerogative. After being treated so badly and called a liar several times, I walked away from the phone. Whatever was said post, I have nothing to do with, and furthermore, I am the customer. Not anyone else. I payed for the faulty furniture. I would like this business to show some moral and do what is right.

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Description: Furniture - Retail

Address: 1408 Park Ave, Chico, California, United States, 95928

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