Hold n' Storage

Review: I received an incomplete order. I have contacted the company numerous times and they have never responded.Desired Settlement: Send me the full box of hangers. SKU RI[redacted]

Business

Response:

To whom it may concern,

I'm writing to you today, in regards to case number [redacted]. The customer claims that her merchandise was not

received. I have attached the authorize.net receipt where you will see that we have charged the customer $137.83.

In addition I have attached the other detail, where you can view exactly what the customer ordered.

The customer ordered 2 different items and we shipped them separately.

The first shipment went FedEx. The tracking number [redacted]

The second item shipped via USPS and the tracking number is: [redacted]

I have attached copied of the tracking numbers for your reference.

We have shipped this order complete.

Respectfully,

Review: I ordered a drying rack on July **, 2013 and never received an email saying it shipped. When I called the company on July ** to inquire, I was told the order never made it to the shipping department but not given a shipping date or offered free expedited shipping. On July ** I called several times during normal working hours and got the general company voice mail, so I sent an email canceling the order and ordered another drying rack from a different company. I received no reply to that email but received another email on July ** which said "the status of your order has changed to shipped". Because I now have 2 drying racks and the Hold n'Storage customer service was so poor, I decided to return the drying rack I ultimately got from them. I have called twice so far to try to return this, and been told different things each time (e.g., I'll email you a return authorization, FedEx is coming). In the most recent call, the customer service person asked me to ship the rack back. When I explained that I canceled the order 2 days before it finally got sent, she said "oh, then FedEx will pick it up tomorrow". Needless to say, FedEx never came and I have no faith their customer service will be helpful in this process.Desired Settlement: I want the company to email a return authorization ASAP so I can ship the rack back to them (with the shipping paid by them). Once the rack is received, I want a credit to my card immediately. I will never do business with this company again, and will tell all my friends to avoid them.

Business

Response:

To whom it may concern,

I'm writing to you today, in regards to case number: [redacted]. The customer claims that she has never received RMA# and the return adress while we did email it on 7/**/2013. The RMA# to write on the outside of the box is [redacted]. The return address is [redacted].

Respectfully

Business

Response:

I'm writing to you today, in regards to case number [redacted]. The customer can just keep, disregard or donate the expandable drying rack with mesh self that was shipped to her as it is not cost efficient to send a label to return it. We have refunded Ms. [redacted] in full. The refund should post to her account in2-3 business days. I have attached the receipt of the refund.

Respect fully.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Dealing with this company was unpleasant and difficult from beginning to end, however, and I will strongly advise friends and colleagues against doing any business with them.

Sincerely,