HoldMyTicket

This particular situation/event that the customer has filed a complaint about took place as advertised The specific band that the patron is referring to was the "opening act" and was not the headliner of the event There was no predetermined show time for when the opening acts would perform as that is at the discretion of the acts themselves/the promoter HoldMyTicket does not offer refunds for any changes in opening acts of the event The only time refunds would be offered is if the scheduled headliner changes or the event itself is cancelled or rescheduled This is clearly stated in our Terms of Service which the patron would have agreed to before submitting their transaction The patron did contact our company requesting a refund at which time we explained that refunds are not granted in situations such as these Please see our attached Terms of Service

Hello, ***:"All sales are finalAs a condition of our agreements with the artists, promoters and event planners that sell tickets through Hold My Ticket, we may not issue refunds." This is why you must address this issue with the venue, Our agreement with our clients does not allow us to issue
refunds without their consentTo date, they have chosen not to issue a refund as the tickets were validated and represent that you did attend the event.Please understand our position in this matter. HoldMyTicket Management

Complaint: ***
I am rejecting this response because:This is unacceptableIt clearly stated on the ticket that I purchased that the show started at 8pmThe first band went on at 7:That does not equal the show starting at 8pmI drove hours to see that band and missed their set because you wrote the wrong information on the ticket and the websiteYou should do what's right and refund the money and be better at listing set times in the future.
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Complaint: ***
I am rejecting this response because: I have already filed a dispute with my bankIt was decided by my institution that this is a dispute with the merchantThey will not refund my account and stated I needed to resolve the issue with the merchant directly
Regards,
*** ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Hello, ***:We apologize that this matter has taken so long, and you still have not been refundedWe have done our absolute best to push the event promoters to resolve this professionally by honoring the refunds and keeping ticket buyers, like you, updatedThe promoters have become
unresponsive, and since we cannot predict when they will respond, we encourage you to instead take action by disputing this charge with your bank or credit card provider for the entire amount.Disputing a charge with your bank or credit card provider, because the product or service purchased was not delivered, should be a simple process in a case like thisYour bank or credit card provider will be able to take direct action with the promoter's merchant account to retrieve your funds for you. HoldMyTicket appreciates your patronage and patience, we apologize again for the inconvenience. Respectfully, HoldMyTicket Management

Hello, ***:Please accept our apologyWe recently updated our software which caused our "unsubscribe" link to failIt was not our intention to not allow you to unsubscribeThe error has been correctedThank you for bringing this to our attention.Respectfully,Alejandro "***"B*** -
COOHoldMyTicket

Complaint: [redacted]
I am rejecting this response because: The response remains inadequate and unfair. Hold My Ticket (HMT) accepted my money and did not meet the advertised product. The venue did not take my money, the artists did not take my money, HMT took my money so it is with HMT that I seek resolution. They can confer with the venue and whomever to work this out in a fair and equitable manner. It is not my responsibility to appeal and convince all of the HMT business partners that I have been treated unfairly. Why does HMT insist on complicating the issue: I purchased two tickets for three bands, two bands arrived at the venue and played. There were no postings of a change in the scheduled bands. I learned of the band not playing through a conversation with an unknown patron; we had to enter the venue to learn of the change because no one was ever forthcoming with the change information. Three bands were scheduled, two played. The fact that one of the bands was not going to appear was not displayed anywhere inside or outside the venue. Tickets were scanned to document entry into the event. It was after entry that it was learned, never deliberately disclosed by the venue or HMT, that only two bands were going to perform. HMT continues to emphasize that I entered the venue. I did enter the venue with the exact expectation that was clearly communicated on the ticket information, reflected in the the ticket price, and shown repeatedly in the many advertisements for the event. Again, no one took any responsibility to inform the ticket holders before entry that only two bands were now scheduled to perform. Consequently, we should all know deep down this was fundamentally wrong; it is disheartening to see such obvious wrong defended so strongly. Pay for three, get two: is that how we do business with one another now? Under any standard, how is that fair? Honor your word, do what is right, demonstrate ethical business practices when you know people are not being treated in a just and fair manner, such as this case.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Hello, [redacted]: Again, I apologize for you have been so inconvenienced by this matter. I want to clarify that we have made every effort to retrieve your funds from the event promoter. It is the reason that early-on you received notifications from HoldMyTicket that refunds had been processed. We initiated the refunds in our software, but the funds in the event promoter’s merchant account were no longer available. HoldMyTicket is merely a gateway to the event promoter’s merchant account. I would suggest you contact them but they have been totally unresponsive. A chargeback is the only coarse of action I can recommend to ensure your funds are returned. I’m happy to help you resolve this matter with your bank if you would like me correspond with them, or speak with a representative.HoldMyTicket Management.

This particular situation/event that the customer has filed a complaint about took place as advertised.   The specific band that the patron is referring to was the "opening act" and was not the headliner of the event.   There was no predetermined show time for when the opening acts would...

perform as that is at the discretion of the acts themselves/the promoter.   HoldMyTicket does not offer refunds for any changes in opening acts of the event.  The only time refunds would be offered is if the scheduled headliner changes or the event itself is cancelled or rescheduled.  This is clearly stated in our Terms of Service which the patron would have agreed to before submitting their transaction.  The patron did contact our company requesting a refund at which time we explained that refunds are not granted in situations such as these.  Please see our attached Terms of Service.