Hole In The Wall Barbecue

Reference ID # [redacted] Thank you for the opportunity to respond to our clients concerns in regards to this matter.After reviewing the complaint, I have determined that the guests was correct in theirinformation about our website menu pricing being different than our in house menupricing.I am sorry that this incident occurred and spoiled the very special anniversary dinner theyhad planned.We are not trying to "Bait and Switch" as referred toThis was simply an error in gettingour website updated when we changed our menu entreesI personally did not receive thecomment card, or I would have contacted the guests and tried and resolve this with them.I would like to make this right with the guest and will issue a full refund for their mealsand gratuity in the amount of$44.99.Please ask them to contact me directly at 541-726-and I will get this matter takencare of immediately.Again, thank you for allowing me the opportunity to resolve this matter Regards,Gary R [redacted] General ManagerHole in the Wall BBQ541.726.1200***@holeinthewallbbq.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
This proposed resolution is more than fair and I appreciate its generosity.Sincerely, *** ***

Reference ID # [redacted]Thank you for the opportunity to respond to our clients concerns in regards to this matter.After reviewing the complaint, I have determined that the guests was correct in theirinformation about our website menu pricing being different than our in house menupricing.I am sorry...

that this incident occurred and spoiled the very special anniversary dinner theyhad planned.We are not trying to "Bait and Switch" as referred to. This was simply an error in gettingour website updated when we changed our menu entrees. I personally did not receive thecomment card, or I would have contacted the guests and tried and resolve this with them.I would like to make this right with the guest and will issue a full refund for their mealsand gratuity in the amount of$44.99.Please ask them to contact me directly at 541-726-1200 and I will get this matter takencare of immediately.Again, thank you for allowing me the opportunity to resolve this matter.
Regards,Gary R[redacted]General ManagerHole in the Wall BBQ541.726.1200[redacted]@holeinthewallbbq.com