Holguin Construction

Initial Business Response / [redacted] (1000, 9, 2016/12/22) */ At the time of her mothers funeral we could not verify payment for a funeral that totaled over [redacted] After we could not verify insurance, we asked the family to pay for the funeralOn the day of the service, instead of causing the family embarrassment, I asked the family to pay for the funeral since we could not verify the insuranceShe did not have the moneyWe had already ordered the horse and carriage, flowers, her loved one was already in a casket that we could not reuse, and everything we were asked to do had been done and no paymentTo save the family from embarrassment and lessen the grief on the day of her mothers service, I asked at least could they pay for their cash advances so I could pay for outside services they incurred and I will wait on my paymentSo Ms [redacted] brother paid for the programs and flowersThe repass was cancelled and Ms [redacted] took up a collection on the day of the service for the horse and carriageAfter payment was received from the insurance company, I issued Ms [redacted] a check for [redacted] and ordered her mothers urnMs [redacted] then came back to the funeral home and wanted her mothers cremains and she was told by the other director that she wanted to cancel the urn and just take her mother with herTherefor we had to wait for our refund from the urn company to refund it to Ms, [redacted] During this process, I took a leave of absence for personal reasonsUpon my return I issued a letter to Ms [redacted] stating that her refund would be released in NovemberI then got another message stating to give her the whole refund even her brother to herThat is not our policyWe refund to the person who paidI have now reached out to her brother Mr [redacted] and explainedSince then, a check has been issued to Mr [redacted] and the difference will go out to Ms [redacted] on January 2,