Sign in

Holiday-Day Inn Hotel

Sharing is caring! Have something to share about Holiday-Day Inn Hotel? Use RevDex to write a review
Reviews Holiday-Day Inn Hotel

Holiday-Day Inn Hotel Reviews (3)

I originally booked a reservation at Holiday Inn at *** *** *** *** ** *** / Reservation *** *** *** ***/We were unable to to stay in Waco and ended up staying at the Austin Holiday Inn insteadI was charged for cancelling this reservation even though I cancelled it on timeIt has been our norm as a traveling family with kids to book reservations through the app IHG and have never looked to see t*** a deposit is automatically chargedI called customer service and the hotel to dispute this transaction and they have refused to issue a creditI have a history of reservations when traveling and this is the first time I have had this doneThis is practically robbing a customer for their money and is not good business practice, considering the type of hotel chain Holiday Inn isThe hotel was unprofessional when handling the matter

Greetings,
I'm contacting you all requesting your investigation into this contract matter since no progress is being made between the Holiday Inn ** (here in ***) and myselfI'm in charge of hosting our family reunion here and since last June have been trying to establish a contract with the hotel and there has been a huge turn over with *** *** to where nothing was accomplishedSo I requested to speak with the ** to finally get things in orderThe ** agreed to meet with me and at that time, also his second SM to outline a contract The ** began throwing out astronomical prices for the rooms at a 3-star hotel, a deposit for the carpet and per stain, and other unheard items to the point I said this preposterous and could potentially look elsewhereI explained to the ** we have a Family Reunion Board and we take our family reunions very seriously, travel every other year, and have utilized IHG hotels in the pastI mentioned the year before last we staye

[redacted]RE: [redacted]December 5,2017Dear [redacted],We have received a letter of complaint from your office, this is our response;[redacted] did book a non-refundable non-cancel rate through our website....

The drastically discounted rate is offered with those conditions and is clearly shown when the rate is selected on the website.When [redacted] contacted us, we explain again the rate she had chosen when booking and offered several alternatives including a 30% discount off what was charged. [redacted] stated that only a full refund would be satisfactory. We explained that we had to keep within the guidelines we apply to all quests.Please see attached record of note our contact with [redacted] and our efforts to resolve the matter.Sincerely,[redacted]Accounts ManagerHoliday Inn & Suites[redacted]

Check fields!

Write a review of Holiday-Day Inn Hotel

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Holiday-Day Inn Hotel Rating

Overall satisfaction rating

Address: 1801 Development Blvd, Waco, Texas, United States, 76705-2973

Phone:

Show more...

Add contact information for Holiday-Day Inn Hotel

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated