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Holiday Ford Lincoln Mercury

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Holiday Ford Lincoln Mercury Reviews (2)

Response received via e-mail to Revdex.com from [redacted] purchased a vehicle outright with no trade in from Holiday Ford December of 2016.  Her old car was not running and needed to be towed or junked.  It is my understanding that the salesperson who helped her with the...

purchase, Vincent [redacted], traveled to the location where her old car was with Ms. [redacted] and made arrangements to have the undriveable car towed and repaired for his own use.  Ms. [redacted] signed the Minnesota title and gave it to [redacted].   It took several weeks to track down [redacted], who lives in Wisconsin, and have him return my calls.  Ms. [redacted] stopped into my office at Holiday Ford May 25, 2017 and indicated she had gotten parking tickets on a car she thought was traded in to us in December 2016.  Not knowing at the time about the arrangement with [redacted] or why the car was still in her name, assuming we in fact took the car on trade, I paid the tickets with my personal credit card during her visit and told her I would try to sort things out later on her behalf.  Note:  5/25/17 Harris County Credit Card confirmation number 64011G $37.00  5/25/17 Florida DOT Credit Card confirmation number [redacted]9 $6.25Ms. [redacted] came to my office again on July 20, 2017 and said she had gotten more parking and toll tickets and wanted to know what we were going to do about it.  I explained that we never owned the car, I had gone as far as I could with [redacted] and that there was nothing more we could do except help her file a complaint with law enforcement about [redacted] not transferring the title into his name.  I called the law enforcement center in Austin MN and had an officer come to take statements.  (incident # [redacted]) See attached.  [redacted] seemed to be satisfied with the outcome and received some additional advise from the officer who took the report.    Later that week, I received a copy of the Revdex.com complaint dated July 18, 2017.  [redacted] never said anything about it during her visit to my office on July 20.  I called Ms. [redacted] the day I got the complaint in the mail and left a message on her cell phone for her to call me just to confirm that everything was still ok.  She never called me back.  Please advise if there is anything further you need from me.  Please note that the complaint was addressed to HOLIDAY FORD LINCOLN.  There have been emails sent to Scott [redacted] of Austin Automotive regarding this case.  Austin Automotive is the new Ford dealer as of July 26, 2017 and had no involvement in Ms. [redacted] complaint.  Thank you. [redacted] ###-###-#### (cell) Holiday Dodge-Chrysler-Jeep ###-###-#### Holiday Ford-Lincoln-Mercury ###-###-####

I am rejecting this response because:
It was there company I got the car from and at that time in there dealer ship the old car was talked about as a trade and I was told it was a trade in. They hired the guy to work at there dealer ship so they should take responsibility for there actions and something needs to be done cause no one should have to deal with toll and parking companies harassing them about a car they sold to a dealer ship because they didn't want a head ache which is all this has become. Plus they still have done nothing about laying to me about the protection plan I got if I would of now the real protection plan I would of never got it. I was told it covered so much more then what it does this whole experience with Hoilday ford has me really frustrated and that they don't even care about the company's reputation.

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