Customer was given the lowest rate available at the time of booking per [redacted] policyI'm sorry for the confusion the desk clerk may not have explained the pricing The lowest rate was given and a promo code was added as a courtesy for booking directly with us We do not offer a 10% discount to [redacted] membersWe offer them the lowest rate available at the time of bookingAs for our game-room hours there was no mention of this in the complaintOur game room was open from 10AM-10Pm on the dates the customer stayedIt did close one hour early due to labor shortageI will credit this customer an additional % as a courtesy
HelloWe are *** rated*** does not require its partners to offer a *** discountWe do not advertise a *** discountOur clerks do not offer a *** discountWe do offer *** members the lowest rate available at the time of booking as stated under *** policy( I have attached ) *** *** not
only received the lowest rate for our Family Jr suite $per night plus tax we also gave her our $off per night based on a promo code we offer *** members and repeat customersI have attached the reservation details showing the promo discount No other guest had a lower rate on those daysIm sorry for the confusionWe are just following *** policy.Thank You Sincerely,*** ***
Customer was given the lowest rate available at the time of booking per [redacted] policy. I'm sorry for the confusion the desk clerk may not have explained the pricing. The lowest rate was given and a promo code was added as a courtesy for booking directly with us . We do not offer a 10% discount to [redacted] members. We offer them the lowest rate available at the time of booking. As for our game-room hours there was no mention of this in the complaint. Our game room was open from 10AM-10Pm on the dates the customer stayed. It did close one hour early due to labor shortage. I will credit this customer an additional 10 % as a courtesy.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .
I have included a screenshot of the original receipt given to me upon paying. It does not indicate any special discounts or dollar amount off per night. I was told verbatim that "we don't offer [redacted] discounts." While the receipt provided by the business looks up to par, that is not what was provided to me, the customer. Nor were these "special" rates spoken of during any of my phone calls prior to check in. Furthermore, the business did not response in any way to other portion of my complaint, which was in regard to the amenities they list and advertise being closed at the time we chose to visit them. The arcade was a problem and being told "there is nothing we can do about it " by the front desk clerk was unacceptable to me. It was an inconvenience to my family and caused quite a bit of upset for my child. The hours were clearly advertised and printed everywhere.
Regards,
[redacted]
Customer was given the lowest rate available at the time of booking per [redacted] policyI'm sorry for the confusion the desk clerk may not have explained the pricing The lowest rate was given and a promo code was added as a courtesy for booking directly with us We do not offer a 10% discount to [redacted] membersWe offer them the lowest rate available at the time of bookingAs for our game-room hours there was no mention of this in the complaintOur game room was open from 10AM-10Pm on the dates the customer stayedIt did close one hour early due to labor shortageI will credit this customer an additional % as a courtesy
HelloWe are *** rated*** does not require its partners to offer a *** discountWe do not advertise a *** discountOur clerks do not offer a *** discountWe do offer *** members the lowest rate available at the time of booking as stated under *** policy( I have attached ) *** *** not
only received the lowest rate for our Family Jr suite $per night plus tax we also gave her our $off per night based on a promo code we offer *** members and repeat customersI have attached the reservation details showing the promo discount No other guest had a lower rate on those daysIm sorry for the confusionWe are just following *** policy.Thank You Sincerely,*** ***
Customer was given the lowest rate available at the time of booking per [redacted] policy. I'm sorry for the confusion the desk clerk may not have explained the pricing. The lowest rate was given and a promo code was added as a courtesy for booking directly with us . We do not offer a 10% discount to [redacted] members. We offer them the lowest rate available at the time of booking. As for our game-room hours there was no mention of this in the complaint. Our game room was open from 10AM-10Pm on the dates the customer stayed. It did close one hour early due to labor shortage. I will credit this customer an additional 10 % as a courtesy.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .
I have included a screenshot of the original receipt given to me upon paying. It does not indicate any special discounts or dollar amount off per night. I was told verbatim that "we don't offer [redacted] discounts." While the receipt provided by the business looks up to par, that is not what was provided to me, the customer. Nor were these "special" rates spoken of during any of my phone calls prior to check in. Furthermore, the business did not response in any way to other portion of my complaint, which was in regard to the amenities they list and advertise being closed at the time we chose to visit them. The arcade was a problem and being told "there is nothing we can do about it " by the front desk clerk was unacceptable to me. It was an inconvenience to my family and caused quite a bit of upset for my child. The hours were clearly advertised and printed everywhere.
Regards,
[redacted]