Holiday Inn Buena Park

Response to Consumer: The Holiday Inn Buena Park has done all that we can do for guest service recovery and we are in no way at fault for your employment non-renewal contract We will not acquiesce to your demands for compensation of lost wages of $35,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[ I want to point out that I am a long time member of IHG so me staying there even after this incident occurred doesn't have anything to do with the matter because from my understanding before I booked my stay I called the hotel personally and asked if that guard was going to be there and that is when I was informed he was no longer there, so therefore I had no reason to not continue to use my membership, in which I've been completely loyal to , obviously. This is just another way for them to try and say they did nothing wrong because I stayed afterAs mentioned in previous conversation I stated that I was still in my contract and had no idea I would lose a renewal several months laterI've stayed after I lost my contract again because I'm a member and I earn points and there were important events I had to attend to but this has nothing to do with the incidentI believe in second chances and let's be clear I've never had an issue so serious with this property up until now but I have to pay for what their employee did, which isn't fairYes I haven't been working in the health field since because the one reference I should be able to use I cantcI know what my contract states and I know what was expected of me from my long time employer and clients. Also my employer didn't reach out to this company because in the end they didn't give me a reimbursement so pretty much the room was payed out of my pocket and I called the hotel and begged for reimbursement, literallySo the hotel portion of this incident was not their concern after they knew they weren't renewing meTheir concern was their clients and the fact that my document made it seems as if I was hanging with the handyman all nightThe part that's really horrible is that I called and complained to front desk about the security guard, how inappropriate he was and how uncomfortable I was and that he couldn't fix my tv, and I said, "PLEASE DONT SEND HIM BACK UP HERE! and guess what they gave him my invoice and sent him right back upBut I'm the one that's sufferingIt's illegal to record someone that doesn't agree to it so it's not like I could have recorded me calling the front desk complaining but my invoice being wrote on by this same guard I complained about should be enough to see that this employer was inappropriate. He was on drugs and smelled horrible of them so he wasn't thinking correctlyThis could have been worse because clearly this guard wasn't thinking right nor the front desk to send him back to my room after I complainedI didn' say anything after losing my contract because I was so busy blaming myself for not checking my invoice but I trusted the hotel so I didnt and also I was really busy trying to find work.Yes I am now sleeping in my car, homeless and going through my savingsThis incident has not only caused me a $35,contract but it has also caused me to get terminated from my employerI've been making reviews and complaining because it's the right thing to do and because it's the truthI am in therapy completely depressed on my fourth session and yeah I am distraughtI'm trying to figure out, what did I do here?! Like how is this my fault and I have to suffer like this.My former employer didn't lose a contract I did so they don't have to reach out to the company, my termination letter is enoughI still haven't gotten a response and it's about to be summer and I'll be sleeping in my car in the hot heat so yeah I'm freaking outI did nothing wrongI complained immediately after I saw my invoice was written on and I also mentioned that the guard was inappropriateI have sent out my last letter and email requesting two professionally prepared letters addressing my former employer and clients to let them know I had nothing to do with this and that they took care of the matter in the hopes that that will at least get me my job back. *** *** says they trian their guards to protect guests privacyI will send over the email thread of that conversationBut if they trained their security to protect guests privacy, why is it that my privacy doesn't matter or didn't matter when I complainedI appreciate the reimbursement but that was the right thing to do and that doesn't mean I still didn't suffer after and that they are not at fault any longerit's insane I have to sufferMy reputation is at stake here because of something I didn't doI've called customer care numerous times a complete mess again, begging like before to have someone take care of what they could have prevented. You don't sent a guard back to a guests room after they Voice their concernsI really don't know what I've did hereI have reached out to the general manager of that hotel as well for the security company number left a voicemail twice but still no response and I have those call logs savedSo I'm taking every appropriate step necessary. This is crazy I'm feeling like I did something wrong when I didn'tThis hotel allowed their guard to harass me and refunded me after I literally begged for it and now becausee they refunded me and I stayed a few times after because I wanted to use my membership and wanted to earn points, and they let the guard go they feel as if they have no other parts in itI have lost everything because of this and my complaint should have been enough to not send this guard back to my room or give him my invoiceI am trying to take any steps before going through anything legal and still they are trying to blame my employer for not reaching out to them or because I got terminated it has nothing to do with them, they tried to make me feel bad for wanting to use my membership I mean what hotel does that and how is that valuing their customersI payed for a stay that went completely horrible on their part so why can't we just get this over withI am willing to sign any release forms I just want my job back at the end of the dayThis hotel put me in this mess so they should have no problem helping me get outAll the evidence points to them so what's the issue? I'm tired of feeling as if I did something wrong.Just look at that invoice it doesn't look professional and yes I sleep in my car now and I am certain that if this happened to youYou would want the same thingI no longer want to blame myself for not opening that envelope to check my invoiceI did nothing wrong and don't deserve thisYes I'm depressed because this has affected me tremendously so I take meds for depression because you guys are making this worse then what it shouldn't beYou blocked my number so I won't call and the reason I know is because I tried calling from a different number and it went throughThis is just horrible and heartless I did nothing to deserve this at allI went from caring for people to sleeping in my car taking depression medsThis hotel has screwed me over and can't admit It. Regards,
*** *** I'm not sure if it's to late to submit this but I noticed that they mentioned in a previous response that I went online to get their information.That is incorrectI called IHG customer care and spoke with *** he gave me there informationI have included the reference number in the attachment along with the info he had provided me when I called because I didn't know who else to call but customer care. Lastly they mentioned that I should reach out to their outside security companyI have called the hotel twice and left voicemail regarding retrieving the info of their security company as wellI have attached my call list as well.Still no response from that.They're trying to make me look crazy because they don't want to ruin any reputationBut I have the receipts for everything.Thank you,*** ***

Hi ***,Thank you for speaking with me on Friday regarding complaint *** submitted to the Revdex.com for the Holiday Inn Buena Park. I appreciate your help and coaching as to how to go about responding. I watched the video too to make sure I am on the right path to get this
accomplished as efficiently as possible. You had mentioned that this can take up to days for the review to be removed and the complaint and response posted, but I wanted to do our part as quickly as possible. This complaint is not new to us as we have been dealing with this issue since mid-January. We have already fulfilled the ‘desired settlement’ that we contact her through multiple routes. In the video it suggested that we submit to the Revdex.com any previous responses to the complaint, so I have attached an email exchange between she and I when she contacted Granite Hospitality on 1/24. We are the hotel management company and she got our email off our website. We also responded to an online Google review which is included in the attachment. She keeps demanding that we pay her lost wages of $35,which we have already addressed as well. She continues to look for additional ways to get us to admit fault and to pay her the lost wages, so we have moved into a ‘no further response’ mode. Interestingly, she posted the review on the Revdex.com the day after posting the Google review which we responded to and after she received the email from me on 1/31/18. Now we will respond to her Complaint at the Revdex.com since she has escalated it from a review. You had mentioned that you would be able to look at this response and assist in getting it processed. Please let me know if I need to word it more directly to her or if this statement about our response is sufficient. Hopefully, we can get this completed in the next day or two. Response to Revdex.com Complaint:We have responded to the guest on numerous occasions over the last two months by email, by responding to online reviews, and through our parent company IHG’s guest service recovery department. She is referencing an incident that occurred in late October 2016, the 28th & 29th. The management at the hotel did what they could under a policy of guest service recovery by refunding her for her two night stay out of goodwill on November 4th, 2016. She stayed with us four more times afterwards (Nov 2016, Feb, Apr, Nov 2017) without incident or complaint. In January 2018, more than a year after the incident, she contacted us and claimed that her employment contract non-renewal back in April was our fault due to the incident in October of 2016. We are not her employer nor were we ever contacted by her employer regarding the incident that she is blaming for her unemployment and homeless issue. We have expressed to her that we will not be submitting to her demand for $35,in lost wages nor any further service recovery compensation due to no fault that is substantiated by statements and documentation from those on staff in October of who dealt with the incident

Response to Consumer: The Holiday Inn Buena Park has done all that we can do for guest service recovery and we are in no way at fault for your employment non-renewal contract.  We will not acquiesce to your demands for compensation of lost wages of $35,000.