Holiday Inn Cleveland Northeast - Mentor

The company responded via phone as follows:The company states it is impossible for them to issue a refund because the consumer booked through a third party

12/30 my fiancé and I rented a 2night stay at this hotel for the New Years weekend. While in the room we received several disturbances one in which was a person knocking on the door constantly and leaving. I reported the incident to the front desk however when we reported the incident to Security...

the police came up. The police knocked on the door and stated that they received a disturbance from the room. They stated they received complaints that we were having a party and we broke a lamp. I have pictures of the lamp if needed. When the police came out they didn't see any evidence of a party nor anything broken.the room. The next morning we received a notice from the manager that the owner want us to leave. I explained that we have another paid day and if we have to leave then I would like the refund.On 12/30 my fiancé and I rented a 2night stay at this hotel for the New Years weekend. While in the room we received several disturbances one in which was a person knocking on the door constantly and leaving. I reported the incident to the front desk however when we reported the incident to Security the police came up. The police knocked on the door and stated that they received a disturbance from the room. They stated they received complaints that we were having a party and we broke a lamp. I have pictures of the lamp if needed. When the police came out they didn't see any evidence of a party nor anything broken.the room. The next morning we received a notice from the manager that the owner want us to leave. I explained that we have another paid day and if we have to leave then I would like the refund.On 12/30 my fiancé and I rented a 2night stay at this hotel for the New Years weekend. While in the room we received several disturbances one in which was a person knocking on the door constantly and leaving. I reported the incident to the front desk however when we reported the incident to Security the police came up. The police knocked on the door and stated that they received a disturbance from the room. They stated they received complaints that we were having a party and we broke a lamp. I have pictures of the lamp if needed. When the police came out they didn't see any evidence of a party nor anything broken.the room. The next morning we received a notice from the manager that the owner want us to leave. I explained that we have another paid day and if we have to leave then I would like the refund.