Greetings,The room booked is a non refundable roomThe guests were charged for the upcoming reservation as it is a discounted prepayThey then cancelled through our central reservations officeThe room is available should they choose to stayWe will be more than happy to reinstate the reservationWe are not at liberty to offer a refund at this timeMy GM Melissa has disputed the chargeback with the credit card company as our policies reflect this is non refundable.Best regards,Christa R***
My name is Christa R [redacted] and I am the Guest Services Manager here at the Holiday Inn Worthington. I am responding to the complaint ID mention in the subject line. The consumer made a reservation. She provided you with her confirmation #. The consumer states she cancelled but has yet to provide a... cancellation #. I emailed her on Sunday, September 25th, 2016 asking her for the cancellation # and she said she would get back to me with it. She stated she put it in her contact information to you. I have yet to hear from her. She was charged for a one night stay as a no show. Anything further you need from me please do not hesitate to ask.
From: [redacted] Sent: Monday, September 11, 4:PMTo: Revdex.comSubject: Re: You have a new message from the Revdex.com of Central Ohio in regards to your complaint # [redacted] We have settled our dispute with Holiday Inn Worthington/Columbus Thank you for your attention in this matter Their policy regarding cancellation of prepaid reservations is extremely poor business We will not be doing business with them in the future[redacted] ***
Ms. *** has been refunded by my general managerShe has been notified of this with a copy of the chargebackShe was a no show but we refunded her anyways to end the harassment
Revdex.com: I finally received the charge or refund back to my accountMy bank did not agree with them actuallyAnd I believe someone at their business is lyingI was NOT A NOW SHOW on purposeThis is horribleThe way I have been treated is appallingFor her to spell out what she feels is harassment from the dictionary is obnoxiousI will never recommend this particular Holiday Inn again to anyoneAnd I have a lot of friends and family in ColumbusI have no positive review periodI appreciate the GM refunding my feeBut the fact that it had to go to this extreme is just ridiculousThat woman is horrendous when it comes to customer serviceI would never ever treat my clients like that.I accept this only because the GM was kind enough to return my moneyBut I do not accept it with any good vibes about this businessPlease not this in their file
Greetings,The room booked is a non refundable room. The guests were charged for the upcoming reservation as it is a discounted prepay. They then cancelled through our central reservations office. The room is available should they choose to stay. We will be more than happy to reinstate the...
reservation. We are not at liberty to offer a refund at this time. My GM Melissa has disputed the chargeback with the credit card company as our policies reflect this is non refundable.Best regards,Christa R[redacted]
From: [redacted] Sent: Monday, September 11, 2017 4:55 PMTo: Revdex.comSubject: Re: You have a new message from the Revdex.com of Central Ohio in regards to your complaint #[redacted] We have settled our dispute with Holiday Inn Worthington/Columbus. Thank you for your attention in this matter. Their policy regarding cancellation of prepaid reservations is extremely poor business. We will not be doing business with them in the future.[redacted]
Here is a copy of the folio showing the refund. ha·rass·ment[huh-ras-muhnt, har-uhs-muhnt]NOUN1.the act or an instance of harassing, or disturbing, pestering, or troubling repeatedlyFact is we told Ms. [redacted] she was a no show and without a cancellation # we would not be issuing a refund. She contacted guest relations, who sided with us per our now show cancellation policy.She then disputed with her credit card, who also sided with us after I provided the necessary documention to dispute.My GM issued a refund to her to so that this would end.I have attached a copy of the folio showing the refund she says she has not received. As to why she has not I do not know, we have done our part and just want this over with.
My name is Christa R[redacted] and I am the Guest Services Manager here at the Holiday Inn Worthington. I am responding to the complaint ID mention in the subject line. The consumer made a reservation. She provided you with her confirmation #. The consumer states she cancelled but has yet to provide a...
cancellation #. I emailed her on Sunday, September 25th, 2016 asking her for the cancellation # and she said she would get back to me with it. She stated she put it in her contact information to you. I have yet to hear from her. She was charged for a one night stay as a no show. Anything further you need from me please do not hesitate to ask.
Greetings,The room booked is a non refundable roomThe guests were charged for the upcoming reservation as it is a discounted prepayThey then cancelled through our central reservations officeThe room is available should they choose to stayWe will be more than happy to reinstate the reservationWe are not at liberty to offer a refund at this timeMy GM Melissa has disputed the chargeback with the credit card company as our policies reflect this is non refundable.Best regards,Christa R***
My name is Christa R [redacted] and I am the Guest Services Manager here at the Holiday Inn Worthington. I am responding to the complaint ID mention in the subject line. The consumer made a reservation. She provided you with her confirmation #. The consumer states she cancelled but has yet to provide a... cancellation #. I emailed her on Sunday, September 25th, 2016 asking her for the cancellation # and she said she would get back to me with it. She stated she put it in her contact information to you. I have yet to hear from her. She was charged for a one night stay as a no show. Anything further you need from me please do not hesitate to ask.
From: [redacted] Sent: Monday, September 11, 4:PMTo: Revdex.comSubject: Re: You have a new message from the Revdex.com of Central Ohio in regards to your complaint # [redacted] We have settled our dispute with Holiday Inn Worthington/Columbus Thank you for your attention in this matter Their policy regarding cancellation of prepaid reservations is extremely poor business We will not be doing business with them in the future[redacted] ***
I can't see the emailThe Holiday Inn hotel is not refunding my moneyI contacted my bank as well for a disputeThis is ridiculousI'm not happy
Ms. *** has been refunded by my general managerShe has been notified of this with a copy of the chargebackShe was a no show but we refunded her anyways to end the harassment
Revdex.com: I finally received the charge or refund back to my accountMy bank did not agree with them actuallyAnd I believe someone at their business is lyingI was NOT A NOW SHOW on purposeThis is horribleThe way I have been treated is appallingFor her to spell out what she feels is harassment from the dictionary is obnoxiousI will never recommend this particular Holiday Inn again to anyoneAnd I have a lot of friends and family in ColumbusI have no positive review periodI appreciate the GM refunding my feeBut the fact that it had to go to this extreme is just ridiculousThat woman is horrendous when it comes to customer serviceI would never ever treat my clients like that.I accept this only because the GM was kind enough to return my moneyBut I do not accept it with any good vibes about this businessPlease not this in their file
Greetings,The room booked is a non refundable room. The guests were charged for the upcoming reservation as it is a discounted prepay. They then cancelled through our central reservations office. The room is available should they choose to stay. We will be more than happy to reinstate the...
reservation. We are not at liberty to offer a refund at this time. My GM Melissa has disputed the chargeback with the credit card company as our policies reflect this is non refundable.Best regards,Christa R[redacted]
From: [redacted] Sent: Monday, September 11, 2017 4:55 PMTo: Revdex.comSubject: Re: You have a new message from the Revdex.com of Central Ohio in regards to your complaint #[redacted] We have settled our dispute with Holiday Inn Worthington/Columbus. Thank you for your attention in this matter. Their policy regarding cancellation of prepaid reservations is extremely poor business. We will not be doing business with them in the future.[redacted]
Here is a copy of the folio showing the refund. ha·rass·ment[huh-ras-muhnt, har-uhs-muhnt]NOUN1.the act or an instance of harassing, or disturbing, pestering, or troubling repeatedlyFact is we told Ms. [redacted] she was a no show and without a cancellation # we would not be issuing a refund. She contacted guest relations, who sided with us per our now show cancellation policy.She then disputed with her credit card, who also sided with us after I provided the necessary documention to dispute.My GM issued a refund to her to so that this would end.I have attached a copy of the folio showing the refund she says she has not received. As to why she has not I do not know, we have done our part and just want this over with.
My name is Christa R[redacted] and I am the Guest Services Manager here at the Holiday Inn Worthington. I am responding to the complaint ID mention in the subject line. The consumer made a reservation. She provided you with her confirmation #. The consumer states she cancelled but has yet to provide a...
cancellation #. I emailed her on Sunday, September 25th, 2016 asking her for the cancellation # and she said she would get back to me with it. She stated she put it in her contact information to you. I have yet to hear from her. She was charged for a one night stay as a no show. Anything further you need from me please do not hesitate to ask.