Holiday Inn Express & Suites Pittsburgh West

To whom it may concern,Mr [redacted] made his reservation with our central reservation department. After checking with them I was told that Mr [redacted] was quoted an "average daily rate" of $84.96. His rate was $84.48 for one night and $85.44 for the other. I do understand how this can be...

confusing. If you take the two amounts and divide them by two it is $84.96 "average daily rate". I spoke with Mr [redacted] today explained and apologized for the situation. Mr [redacted] is an IHG rewards club member so as a token of my apologies for this misunderstanding as well as the interaction with our front desk manager. I issued him 2,000 points to his club account. Our central reservation department does not give out the day by day rates they only take the total amount of stay and divide it by the number of nights stayed to get the guests "average daily rate". I promised Mr [redacted] that I would bring this up to our corporate office the next chance I get.Chad C[redacted]Assistant General Manger