Holiday Inn Express and Suites Shreveport South Park Plaza

Complaint from [redacted] : Customer has come into salon on repeated occasions and acted rude to multiple employees as well as the owner Cyndi Miller On April 26, she upgraded her package to a higher level and paid the correct amount to the salesperson She cam in and used the higher level until May 2nd On that date she discovered her card was mistakenly billed an extra payment This was a clerical error on Rayz part She was immediately credited the charge back to her credit card She came into the salon and began berating a salesperson (***, who is very calm and a little lady) [redacted] stated to [redacted] that her money was refunded, but [redacted] got more abusive At that time [redacted] called the other Owner Scot Miller at the second salon The owner told [redacted] that she could not continually harass employees and berate them It would not be tolerated and if she could not cease this inappropriate behavior that should would be asked to leave [redacted] stated that she did not want to come back to Rayz and would like to cancel her package with a full refund off all money that she had spent there She was told that she would not receive any further refunds and that she had to come into the salon to fill out a cancel form for her recurring membership On May 3rd [redacted] came into the Salon and began berating [redacted] once again [redacted] called the owners who talked to [redacted] on the phoneshe wa told same thing, no further refund [redacted] became so angry that [redacted] was instructed to call and have the police assist [redacted] was the person that grabbed the paper work out of ***s hand and started scribbeling on it that her services were cancelled on May 3rd

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I spoke with Scott Miller, owner of Rayz Tanning on 05/03. MrMiller told me to take my business to *** ***. Mr. Miller owes me for the money I had already paid for May.
Regards,
*** ***

Complaint from [redacted]:
Customer has come into salon on repeated occasions and acted rude to multiple employees as well as the owner Cyndi Miller.  On April 26, she upgraded her package to a higher level and paid the correct amount to the salesperson.  She cam in and used the...

higher level until May 2nd.  On that date she discovered her card was mistakenly billed an extra payment.  This was a clerical error on Rayz part.  She was immediately credited the charge back to her credit card.  She came into the salon and began berating a salesperson ([redacted], who is very calm and a little lady).  [redacted] stated to [redacted] that her money was refunded, but [redacted] got more abusive.  At that time [redacted] called the other Owner Scot Miller at the second salon.  The owner told [redacted] that she could not continually harass employees and berate them.  It would not be tolerated and if she could not cease this inappropriate behavior that should would be asked to leave.  [redacted] stated that she did not want to come back to Rayz and would like to cancel her package with a full refund off all money that she had spent there.  She was told that she would not receive any further refunds and that she had to come into the salon to fill out a cancel form for her recurring membership.  On May 3rd [redacted] came into the Salon and began berating [redacted] once again.  [redacted] called the owners who talked to [redacted] on the phone. she wa told same thing, no further refund.  [redacted] became so angry that [redacted] was instructed to call 911 and have the police assist.  [redacted] was the person that grabbed the paper work out of [redacted]s hand and started scribbeling on it that her services were cancelled on May 3rd.