Holiday Inn Express Hope Mills

Hello, Hopefully, I am able to contact [redacted] on tomorrow to discuss this matter with them verbally againAs I stated before I had oral surgery on yesterday and not able to talk very well at this time; however I will contact [redacted] on tomorrow to find out if they are able to assist in anyway in regards to this matter to help us come to some type of resolution and understanding of why your product was listed as being available for prime shipping and me being charged $for shippingAt this time I am not able to dimiss this claimThank You Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,

Dear Customer, Let me start by saying We aren't trying to discredit the issues you've had with this orderThe reason we ask you go to [redacted] and close the Revdex.com claim against us is thisWe don't offer prime on this order, and never haveIf [redacted] showed you that it was prime somehow then it needs to be addressed with them because at the end of the day you are their prime customer, and they should not be misrepresenting the facts to you [redacted] has policies for these types of situations, that if something goes wrong with your order regardless of who fulfilled the order they will reimburse youIf we fulfilled this order directly with you, and this issue occurred you would have been refunded days agoTrust me when I say we are on your side completely, and will do anything in our power to have [redacted] give that money back to you What i'd like to request is this: If you could please close this case then when you call [redacted] , you can request they contact us with you on the phone when you do that our customer service manager can let [redacted] know of your struggles, and then [redacted] should be able to reimburse this shipping back to you I am only restating this because I don't think it was provided correctly to you that [redacted] has to handle this not us, BUT we can help in the fight to get what you need because in the end we ARE on your side

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Hello,I did not request expedited shipping The listing you have posted above is not the exact page that I purchased from That is easy to determine by the difference in pricingWhen I tried going back to the link I ordered from it was no longer availableI requested prime shipping as I have indicated in each of my previous statements In previous statements you have indicated prime shipping is not an option by any vendor for the product I ordered and that is not true as you can view the attachments that I sent in on 12/to prove otherwise I am by know means enjoying spending my time going back and forth regarding this matter If I had any doubt in my mind that I could have made a mistake and chose the wrong shipping method I would have to accept the mistake and move on; however I know for sure Prime shipping was available, I chose prime shipping and I am not sure what happened after that on your end.As you know I have contacted [redacted] multiple times regarding this matter for assistance and filed an [redacted] ***; however with the purchase being made through a third party, [redacted] is not able to provide me with a refund At no time did [redacted] say they would be refunding me directly In speaking with several different representatives it was expressed by the individuals how they did not foresee there being a problem with the seller in getting this issue resolved.My order was shipped; however it was not shipped properly I chose Prime Shipping free day shipping Not day expedited shipping at the cost of $ Thank You

Dear Customer, As provided in previous correspondence we are willing to assist in anyway with this process of having *** provide you a refund of your shippingLike we mentioned before in multiple documents there are no records of this order ever being a prime order they do provide day paid shipping for prime members on non-prime itemsPlease note this claim is being directed at the wrong company*** is strict on sellers as to what they can charge for shippingThe claim that needs to be submitted is a claim to *** for potentially misleading its customerYes we fulfilled your order, but we did not misrepresent our item, and what the shipping methods we were providingWe deal with issues like these on a daily basis with our customers who call into us, and allow us the opportunity to assist them.Also *** *** rules were provided in previous correspondenceThey were copy and pasted from the official *** help page, and provide other solutions to these issues like the alternative solutions we have providedwe've been more than cooperative in trying to assist you, and please ask that this case be closed

It appears that the customer, Ms***, has ordered on a listing that none of the sellers offer prime customer two day free shipping. The customer must have chosen 2nd day shipping at check out which is considered expedited shipping on this listing (page). The page clearly states not
eligible for *** Prime on the upper right hand side directly below the price. Regardless, I will try to refund some of the expedited shipping cost assessed to appease this customer and hopefully win a new repeat customer. Thank you and stand by, Greg ***

Prime Medical arranged for me to get the warranty included with the scooterI appreciate their help. *** ** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me

Dear Customer:We take these type of complaints serious, and we care for each and every one of our customers. Please note that we did in fact pay premium shipping for your order as you chose expedited shipping when you ordered. Never the less, we will offer you a $refund on the shipping. We understand that *** can be tricky and I think we have all been in this situation before. Please let us know if this will settle your complaint, and we will issue the refund on your *** order today. Take care,Greg ***Vice President: Prime Medical Store

At the time I purchased the *** *** online Prime shipping was available After contacting *** regarding this situation many times and being told, the seller stated the product was not available for Prime shipping and I know for sure it was available at the time of my purchaseI went back on the *** website in hopes of finding the product sold by the vendor in hopes of taking a screenshot of the advertisement, unfortunately the exact advertisement had been removed and the product was now being advertised at $with prime free shippingI noticed in the sellers response it was mentioned the product is not offered for prime shippingI have screenshot photos to verify that is not the truthI am not sure where the breakdown happened in regards to the order I placed, but I would like to be refunded $overcharge for the product purchased Thank you in advance. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,

Dear Customer:I have worked a deal in which we purchased the warranty for you, and *** *** will honor this agreement You and I will receive a receipt tonight or in the morning.This is most beneficial to your self and your family member as you recieve the warranty that you needed and expected- and you already have the item there for use.Final resolution will be when we receive the receipt tonight or in the am.Last chapter / more to follow...thank you for shopping at Prime Medical Store *** *** ***

Hello,Per the representatives that I spoke with, my *** *** guarentee claim was closed due to me purchasing the product from a third party seller and the product was received*** would have only been able to assist me through their *** *** if the product had been received damaged, missing parts, or never receivedSince that was not the case they were not able to assist me in resolving this issue for me and could only advise me to contact the thitd party seller for assistance in resolving this issueWhich I did right away*** never ruled Hello, Per the representatives that I spoke with, my *** *** *** claim was closed due to me purchasing the product from a third party seller and the product was received*** would have only been able to assist me through their *** *** if the product had been received damaged, missing parts, or never receivedSince that was not the case they were not able to assist me in resolving this issue and could only advise me to contact the third party seller for assistance in resolving this matterWhich I did right away*** never ruled any fault against me at anytimeThe claim was closed because my complaint does not fall under their enforceable *** ***Had I purchased the product from *** directly, this matter would have already been resolved as it should beenI will contact *** again regarding the shipping overcharges assessed to the purchase I madeUnfortunately, I had dental surgery today and not able to talk at this time, but I will try contacting them hopefully by Friday for guidance on how to proceed in regards to this matterThank You. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,

Dear Customer: I have been trying to find your order as the sale price you have submitted to the [redacted] appears much higher than we are presently selling the item that you purchased.  Please send me the 17 digit [redacted] so that I can better research your specific order.  In the...

interim, we only sell this scooter on one single listing and there is no reference to warranty other than a link to the Manufacturer and their contact information.  The only reference to any warranty other than the link I spoke of above is listed below the header:Customers Viewing This Page May Be Interested In These Sponsored Links 
[redacted]
*
[redacted]
We are not [redacted] see above:The actual link:[redacted]    [redacted]Prime Medical Store is not offering any warranty- we buy direct from [redacted] and they have their warranty information available on the listing.  Lastly, this scooter has great ratings and the manufacturer's warranty is standard within the industry, so I am wondering why would any customer want to return the scooter.  There is no mention of damage or wrong parts, etc.  Again I will need the [redacted]- seventeen digit number to look at this specific order, and give you the attention that you require or please call me...I would be glad to discuss this order with [redacted] if you will please call me:[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Hello,I did not request expedited shipping.  The listing you have posted above is not the exact page that I purchased from.  That is easy to determine by the difference in pricing. When I tried going back to the link I ordered from it was no longer available. I requested prime shipping as I have indicated in each of my previous statements.  In previous statements you have indicated prime shipping is not an option by any vendor for the product I ordered and that is not true as you can view the attachments that I sent in on 12/16 to prove otherwise.  I am by know means enjoying spending my time going back and forth regarding this matter.  If I had any doubt in my mind that I could have made a mistake and chose the wrong shipping method.  I would have to accept the mistake and move on; however I know for sure Prime shipping was available, I chose prime shipping and I am not sure what happened after that on your end.As you know I have contacted [redacted] multiple times regarding this matter for assistance and filed an [redacted]; however with the purchase being made through a third party, [redacted] is not able to provide me with a refund.  At no time did [redacted] say they would be refunding me directly.  In speaking with several different representatives it was expressed by the individuals how they did not foresee there being a problem with the seller in getting this issue resolved.My order was shipped; however it was not shipped properly.  I chose Prime Shipping free 2 day shipping.  Not 2 day expedited shipping at the cost of $140.   Thank You

Hello, Hopefully, I am able to contact [redacted] on tomorrow to discuss this matter with them verbally again. As I stated before I had oral surgery on yesterday and not able to talk very well at this time; however I will contact [redacted] on tomorrow to find out if they are able to assist in anyway in regards to this matter to help us come to some type of resolution and understanding of why your product was listed as being available for prime shipping and me being charged $140 for shipping. At this time I am not able to dimiss this claim. Thank You Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,

Dear Customer,   Please be advised that the page that was linked via our last response for [redacted]” is in fact the actual page that you ordered off of via [redacted] order number [redacted]. This order number is linked to a [redacted] number This number links your order directly to the item page ordered off of. If you look you will see that these numbers match this number being “[redacted]”    We have also contacted [redacted] to file an investigation on why they have not ruled in your favor with the [redacted] claim. After speaking with [redacted] ourselves they conclude that we shipped the correct method (2 day non-prime) and that they found in our favor.  Please see below as [redacted] claim was filed, then closed on Saturday December 9th 2017 finding in our favor that this was the correct shipping method. You can ask them to look into this case again for you, but If they don’t find in your favor they will not initiate the refund. Please note that we are not trying to make this a difficult matter for you We can only follow [redacted] guidelines on how to handle these types of issues as we represent them through [redacted].   Also we would like to add the [redacted] claim rules as they were not represented correctly in the last response:  When you buy from Marketplace sellers on [redacted].com, the condition of the item, its timely delivery and certain additional refund conditions are guaranteed under the [redacted] Guarantee. You can file a claim when all of the following applies:  1.     You have contacted the seller through Your Account.  2.     You have waited two business days for a response.  3.     Your request meets one of our [redacted] Guarantee conditions below. ·          The seller failed to deliver the item by 3 calendar days past the maximum estimated delivery date or 30 days from the order date, whichever is sooner. ·The item you received was damaged, defective, materially different, or you changed your mind and you returned it in line with [redacted]'s return policy but you have not been refunded or the  refunded was in the wrong amount. You must (1) contact the seller within 30 days from receipt of the item (or by the end of any extended return period, e.g. extended holiday return policy, if  later) and (2) postmark the return within 14 days from arranging the return with the seller. The refund amount you are entitled to is included below.  The seller agreed to issue a refund or replace the item and you have not been refunded, the refund was in the wrong amount or the replacement wasn't sent.  You were not satisfied with the quality of the eligible services performed by the third-party seller.  You want to return an item internationally and the seller does not (1) provide a return address within the US, (2) provide a pre-paid return label, or (3) offer a full refund without requesting the item be returned.  You have been charged extra (for example, by customs authorities for a shipment to US) in addition to the purchase and dispatch price you have paid, and the seller did not cover those costs. https://www.[redacted].com/gp/help/customer/display.html/ref=hp_left_v4_sib?ie=U...⇄ The common reasons for a claim being denied include: ·         The item received was the same as described by the seller.  ·         The item was received and the seller provided verification of delivery.  ·         You failed to respond to a request for further information.  ·         You filed a chargeback with your payment processor or bank.  ·         [redacted] regarded the claim as inappropriate.   Again we hope this information helps you in contacting [redacted] again for this matter.

Dear Customer, Let me start by saying We aren't trying to discredit the issues you've had with this order. The reason we ask you go to [redacted] and close the Revdex.com claim against us is this... We don't offer prime on this order, and never have. If [redacted] showed you that it was prime somehow then it needs to be addressed with them because at the end of the day you are their prime customer, and they should not be misrepresenting the facts to you. [redacted] has policies for these types of situations, that if something goes wrong with your order regardless of who fulfilled the order they will reimburse you. If we fulfilled this order directly with you, and this issue occurred you would have been refunded days ago. Trust me when I say we are on your side completely, and will do anything in our power to have [redacted] give that money back to you.  What i'd like to request is this: If you could please close this case then when you call [redacted], you can request they contact us with you on the phone when you do that our customer service manager can let [redacted] know of your struggles, and then [redacted] should be able to reimburse this shipping back to you.  I am only restating this because I don't think it was provided correctly to you that [redacted] has to handle this not us, BUT we can help in the fight to get what you need because in the end we ARE on your side.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,Hello,As I stated in my previous emails I chose Prime shipping when placing the order.  After the order was submitted, I received a confirmation email displaying the up charges of $186.17.  I immediately contacted [redacted] to cancel the order once I noticed Prime shipping had not been applied to my order as it should have.  I was not willing to pay $186.17 for a $46.17 product. [redacted] tried contacting the seller, however was not successful due to the business being closed for the holiday.  [redacted] then told me the order could not be cancelled due to not being able to reach the seller for the cancellation and ensured me it would not be a problem to get the shipping charge discrepancy resolved once they were able to reach the seller.  Since then this entire ordeal has been a complete disaster for me.In addition, I have never experienced any problems of this nature since ordering from [redacted] and I place many orders with [redacted] on a monthly bases.  I am fully aware of how [redacted] works and do not find it in anyway to be tricky until this ordeal occurred.  I do not believe this has anything to do with [redacted] it self.  This is more of a third party seller taking responsibility for a mistake on their behalf and not shifting the blame off to [redacted] nor the customer, by attempting to force the customer to take on an abundance of the fees charged due to their company mistake.  I am not sure how this happened on the seller end, but I just want the issue to be resolved expeditiously.A refund of $40 does not appease me in no way, as a matter of fact I think it is a total insult to me as a customer. Thank You

[redacted]Dear Customer:You are a prime [redacted] customer just like me.  In this instance you found what you wanted but this page does not offer prime shipping- no prime sellers on this listing.  Check the link I have sent above- this is the page that you had purchased from us.  Since you have been informed by [redacted] that they will handle the issue, then you will need to contact them.  We shipped your order as you had desired.  I hope this now makes sense.  We are in no way obligated to refund you, but we have made efforts to remedy the situation.  Please remove the complaint and follow up with [redacted]. Thank you for your time, Greg [redacted]