Holiday Inn Express Louisville South-Hillview

See attachment and all documents.I gave guest $182.00 (2 nights) off, also did not charge guest for the night he came back to hotel to talk to us about the incident. Also offered 15,000 pts. which he refused. That would have been 4 free nights.  Guest stated he wanted full refund and would not...

take any less which would have been $1,012.80. He showed me pictures of the tick but it was a big grey tick and he showed me a little brown tick later.