Holiday Inn Express South Burlington

Thank you very much for contacting us regarding the experience with Ms *** at our hotel on the night of October 8th, Complaint #***We take these matters very seriously at our establishment and attempted to rectify the damage caused by the reaction of our employee to the guest
immediatelyThe amount of money charged to the guest’s credit card was refunded on the day of departure, 10/08/as shown on the reimbursement receipt attached with this letterThe employee who mishandled the situation with Ms *** is no longer with our company and we are apologetic and regret that this matter which was so simply financially rectified has caused so many issues