Holiday Inn Express Washington DC - BW Parkway

Review: I made a reservation on 12-26-12 for my son. I paid for the reservation by my debit card on 12-26-12. The charge was immediately deducted from my acount. When he arrived he was required to give his debit card for incidentals. Upon checking out he was given a receipt with a zero balance. His debit card was hit for the full balance of $136.53 with a hold of 5 days. My son is a college student and his account is for school expenses. He had a balance of 889.67. Because of the hold on his account, his school tuition draft of $880.60 from the (name available) was returned with a $50 overdraft fee. I have a bank statement showing the available balance was reduced by $136.53. When I contacted the hotel on Jan 1, 2013, I was told it was the bank's fault for not removing the hold. The bank (name available) denied this and verified that the hold was place by the hotel. I spoke with the hotel manager at 3:00 p.m. and she said she was not permitted to remove the hold. I call back the next day and was again told that the hold would not be removed. I have repeatedly asked for a explanation why a charge was placed against my son's card and why it took until midnight of the 5th day to pull the hold.Desired Settlement: My son works hard for his college money. He is out $50.00 and the college will not return the fee. We owe the hotel nothing, yet we lost use of our money. On March 4, 2013, I again requested a reimbursement to cover the overdraft fee. I received a form response from Holiday Inn Corporate which said they would keep the information on file, but offered no resolution.