Holiday Inn Express Waynesboro

Guest was originally in Room *** on 07-03-for one night After that the guest changed rooms to room *** for one more night departing on 07-05- At approximately 10:am on 07-05-this reservation was extended by guest request to check out on 07-06- Once the reservation
was extended the guest credit card was authorized for the additional stay Housekeeping did check the room and noted that someone had stayed in the room which leads us to believe the room was used.*** ***General Manager

Review: I stayed 2 nights at this hotel back to back. They billed my credit card for the first night and then when they took the additional night out, they took the money for two nights. I have my reservation I did not stay until July 6th 2016. I left the hote on July 5th 2016. I talked to management who said that housekeeping confirmed someone was in the room. I never signed for another night.Desired Settlement: I just want my money refunded for the second night I was charged for when I didn't stay.

Business

Response:

Guest was originally in Room [redacted] on 07-03-16 for one night. After that the guest changed rooms to room [redacted] for one more night departing on 07-05-16. At approximately 10:06 am on 07-05-16 this reservation was extended by guest request to check out on 07-06-16. Once the reservation was extended the guest credit card was authorized for the additional stay. Housekeeping did check the room and noted that someone had stayed in the room which leads us to believe the room was used.[redacted]General Manager