Holiday Inn Express Yreka-Shasta Area

Dear Revdex.com Representative, I appreciate you reaching out to us with this concernWe pride ourselves in providing the utmost care and compassion to all guests in our hotelWe run an equal opportunity establishment and service a diverse base of national and international guest on daily basis As a responsible business we train our employees to handle and monitor various behavioral patterns to safe guard the comfort of all guestsI am disappointed to hear that Ms [redacted] feels that she was singled out for any reasonAfter careful note of the circumstances and interaction logs between Ms [redacted] and four of my employees and stand by my desk clerk's decision to perform a welfare check on the wailing childI have taken this matter very seriously and have written statements from all of the staff members that dealt with Ms [redacted] Furthermore, I want to assure you that we do not tolerate discrimination of any sortOur ownership, management and hotel teams are well represented by minoritiesI encourage Ms [redacted] to contact me via email belowI wish you and Ms [redacted] a great dayRespectfully, [redacted]

I am rejecting this response because I wish any outcome or any resolution of this matter be solved through Revdex.com, contacting Holiday Inn Management personally though their email does not solve what I am requestingBelow is an email I would like to send to managementGood Morning ***, I am very sorry I had to issue a complaint against your hotel through Revdex.com, after staying at your hotel I am very disappointed on the way we were treated, not by your counter clerks but by your hotel manager, as the counter clerks were only relaying the information/messages from their manager [redacted] (doing as they were told)I was told you would be at the hotel that morning (March 13th 2016) I left a note with your day clerk ( [redacted] ) on one of your hotel business cards to please reach to me to solve this uncomfortable issue, as I was still going to be in the area a few more hours after checking out of the hotel, no call backI would like to know how we can solve this matter? I have requested to be fully refunded for the two nights that I paid for with a check sent to my new address at [redacted] ***I would like to have a copy of your clerk's statements as I have my husband's statement and my ownI am requesting any correspondence between me and you be dealt through Revdex.com or email for documentation purposesAttached I will include the receipt of the hotel plus deposit (at the end negotiated from $to $and clearance of no damage to your room signed by your housekeepper [redacted] which was present in all my conversations with your day clerkThank you, [redacted]

Mrs. [redacted]
I am sorry to hear that you feel this way about our hotel manager and assure you that I will document your version of the incident in her file. As far as refunds are concerned, I do not feel that any of this warrants any misconduct from any body that serviced you during your stay. There were no issues with the room, check in process, breakfast services, amenities, and cleanliness of the room. 
Please feel free to send me your statements for my file but I can not share any of my employee statements with you. 
I wish you very best afternoon. 
Take care
Sincerely,
[redacted]

I am rejecting this response because I wish any outcome or any resolution of this matter be solved through Revdex.com, contacting Holiday Inn Management personally though their email does not solve what I am requesting. Below is an email I would like to send to management.
Good Morning [redacted],
I am very sorry I had to issue a complaint against your hotel through Revdex.com, after staying at your hotel I am very disappointed on the way we were treated, not by your counter clerks but by your hotel manager, as the counter clerks were only relaying the information/messages from their manager [redacted] (doing as they were told). I was told you would be at the hotel that morning (March 13th 2016) I left a note with your day clerk ([redacted]) on one of your hotel business cards to please reach to me to solve this uncomfortable issue, as I was still going to be in the area a few more hours after checking out of the hotel, no call back. I would like to know how we can solve this matter? I have requested to be fully refunded for the two nights that I paid for with a check sent to my new address at [redacted]. I would like to have a copy of your clerk's statements as I have my husband's statement and my own.
I am requesting any correspondence between me and you be dealt through Revdex.com or email for documentation purposes. Attached I will include the receipt of the hotel plus deposit (at the end negotiated from $500 to $250 and clearance of no damage to your room signed by your housekeepper [redacted] which was present in all my conversations with your day clerk.
Thank you,
[redacted]

Dear Revdex.com Representative,
I appreciate you reaching out to us with this concern. We pride ourselves in providing the utmost...

care and compassion to all guests in our hotel. We run an equal opportunity establishment and service a diverse base of national and international guest on daily basis.  As a responsible business we train our employees to handle and monitor various behavioral patterns to safe guard the comfort of all guests. I am disappointed to hear that Ms. [redacted] feels that she was singled out for any reason. After careful note of the circumstances and interaction logs between Ms. [redacted] and four of my employees and stand by my desk clerk's decision to perform a welfare check on the wailing child. I have taken this matter very seriously and have written statements from all of the staff members that dealt with Ms. [redacted].  
Furthermore, I want to assure you that we do not tolerate discrimination of any sort. Our ownership, management and hotel teams are well represented by minorities. I encourage Ms. [redacted] to contact me via email below.
I wish you and  Ms. [redacted] a great day.
Respectfully,
[redacted]
[redacted]

Review: I made a reservation at this hotel using [redacted] where it had the option to pay online with a credit card or make a reservation and pay at the hotel. When I got there, the desk clerk was training a young girl, I pulled out cash and she wouldn't take it, she mentioned we needed a credit card or we would have to leave a $500 deposit. I pulled out a credit card to which I only had $100 dollars available. Well the card did not go through for the amount that they were trying to charge. Clerk did not call me or advise me that the card had not gone through, she called her manager [redacted] and created an issue, in the morning EARLY I get a call, another clerk telling me I had to pay the hotel rent full amount for both days $302.38 guest and that the previous night I had offered to pay everything cash, but $500 was just too much, clerk mentioned she would let us stay for a $250 deposit instead of a $500. Later that night my 6 month old daughter was giggling, about 10pm, [redacted] sent her clerks to my door to tell me to shut up my kid. I felt this very offensive, you dont talk to a guest that way, never or less referring to a baby, what was I supposed to do??? BEAT THE CHILD UNTIL SHE WAS QUIET??? I dont think so, I cannot deprive my daughter to laugh cry or play, plus we are in a place were we are paying for hospitality to rest from a long trip, In the morning when I checked out, the clerk asked my why [redacted] had a problem with me??? to wwhich I did not have an answer, she never offered to talk to me personally she always sent her clerks. It was mentioned that she is very [redacted]. I ask that I please get a refund for this bad experience that I had and horrible customer service.Desired Settlement: I kindly want to ask for a refund of my money.

Consumer

Response:

I am rejecting this response because this is not solving anything, this is just letting me know someone will be contacting me, to which no one has until this day.

Business

Response:

Dear Revdex.com Representative,I appreciate you reaching out to us with this concern. We pride ourselves in providing the utmost care and compassion to all guests in our hotel. We run an equal opportunity establishment and service a diverse base of national and international guest on daily basis. As a responsible business we train our employees to handle and monitor various behavioral patterns to safe guard the comfort of all guests. I am disappointed to hear that Ms. [redacted] feels that she was singled out for any reason. After careful note of the circumstances and interaction logs between Ms. [redacted] and four of my employees and stand by my desk clerk's decision to perform a welfare check on the wailing child. I have taken this matter very seriously and have written statements from all of the staff members that dealt with Ms. [redacted]. Furthermore, I want to assure you that we do not tolerate discrimination of any sort. Our ownership, management and hotel teams are well represented by minorities. I encourage Ms. [redacted] to contact me via email below.I wish you and Ms. [redacted] a great day.Respectfully,[redacted]

Consumer

Response:

I am rejecting this response because I wish any outcome or any resolution of this matter be solved through Revdex.com, contacting Holiday Inn Management personally though their email does not solve what I am requesting. Below is an email I would like to send to management.Good Morning [redacted],