Holiday Inn Express

All 5 rooms were booked by themselves on different dates and were booked using different discounts. 3 of the guests booked the rooms themselves using an app on there phone. Some guest booked a member rate discount while some booked a military leisure discount. The discounts are a % off of our best rate and that is why the 5 rooms had different totals. There were only 2 rooms that were truly booked at a government rate of 94.00 and these 2 rooms booked at an earlier date when that discount was still being offered. The hotel has not changed any rates or has not made any fraudulent charges. The guests were booked at the rate and discount that they booked themselves. These guests have called our corp office and they have found no fraudulent charges or changes by the hotel at all. I have explained this to all guest in the group as well. We always offer discounted rates but there are times some discounts and rates are not offered during event weekends, etc. The week of stay was an event week and some discounts were simply not available to the guests that booked at a later date. The hotel offers many discounts and we honor any and all discounts that are booked by our guests. We have been in contact with the guest and we have come to a compromise.Thank you