Holiday Inn Hotel & Suites Marlborough

On 11/20/18, I wrote the following e mail to this hotel: *** (***@aol.com)*** Details Ladies and Gentlemen: On 11/15/18, I signed up for a seminar given by the *** Institute. I drove over an hour from my home in Pomfret, CT to attend. Upon entering the hotel, I asked a young man behind the counter where the seminar was given. He directed me to a small conference room on the third floor. I visited the room. No one was in attendance. I returned to the front desk and said to the young man ARE YOU SURE YOU GAVE ME THE RIGHT ROOM? A middle aged lady with brown hair came over from the restaurant and asked what I was trying to find. I repeated the question. She asked me to wait, and she went back to where she was, (ostensibly to check her records). As I was sitting on the lobby sofa with my wife, the lady returned and told us the seminar was cancelled. As this seemed so unlike *** to cancel a seminar without warning, we called to leave word there and we returned home. The next morning, *** of *** called me and said that your hotel had screwed up and had given me misinformation. The seminar that was cancelled was for THE 16TH...and not the 15th. The 15th seminar went off as planned. (*** arrived 5 minutes after I left). As the above snafu is clearly the screw up of your hotel for handing out misinformation (and not me, or ***), I respectfully ask *** to refund to me the seminar price of $250 by 12/1/18. I will trust that you will follow through with my reasonable request, and not force me to take further action against your hotel. Respectfully. ***, E.A., J.D. ================================================================= IMPORTANT FRAUD PROTECTION NOTE: This office will never ask you for to make any sort of wire or money transfer to be made to this office or elsewhere, without additional confirmation. In the event that you do receive such a request, please make no transfer, and kindly contact us immediately. Thanks for your cooperation. To the extent that written tax advice was present in this communication, additional issues may exist that could affect the federal or local tax treatment thereof. Therefore, this communication does not provide a conclusion with respect to such issues. With respect to issues outside the limited scope of this advice, this advice was not written, nor can it be used, for penalty avoidance. (The foregoing instruction has been added pursuant to U.S. Treasury Regulations governing tax practice effective on, or after June 20, 2005.) *** J. ***, E.A. *** LLC NEW MAILING ADDRESS (upstate CT office) *** 06258 Lower CT Office. 900 Chapel Street, 10th Floor New Haven, CT 06510 *** (Telephone) *** (Facsimile) Web Site: www.***.com (parent company) The information contained in this email message is confidential and may contain privileged information and material. Any review or use of the information contained in the email message by persons other than the intended recipient(s) is prohibited. If you are not the intended recipient(s), please destroy all copies of this message and its attachments and notify the sender by reply email. On 11/23/18, I received the following response: Hi ***, I hope you’re doing well today! My name is ***. Thank you for contacting us about your reservation for *** Express Gettysburg. I understand that you wanted a refund for the inadequate service that you received from *** Express Gettysburg. I recognize this can be frustrating and I am sorry. I have shared the information you gave us with hotel management, and asked them to respond to your concern. I expect a member of management to be in touch with you within 48-hours. I appreciate your patience while they complete their review. If you need anything in the meantime, just call or send us an email at hi-***@ihg.com. Happy to help, *** C. Case Manager | IHG Guest Relations Phone: *** (toll charges apply) Fax: +*** (toll charges apply) Email: hi-***@ihg.com On 11/26/18 I responded in kind: On 11/26/2018 1:24:33 PM, ***@aol.com wrote: ***: Please see below: My complaint was with MARLBOROUGH MA...and not Gettysburg. I am giving *** until 12/3/18 to resolve this by mailing me a check. If *** does not choose to do so, I will file a report with the Department of Consumer Relations and Attorney General for the State of MA, The Revdex.com, ***...(in addition to picketing your hotel). *** ============= Ladies and Gentlemen: On 11/15/18, I signed up for a seminar given by the *** Institute. I drove over an hour from my home in Pomfret, CT to attend. Upon entering the hotel, I asked a young man behind the counter where the seminar was given. He directed me to a small conference room on the third floor. I visited the room. No one was in attendance. I returned to the front desk and said to the young man ARE YOU SURE YOU GAVE ME THE RIGHT ROOM? A middle aged lady with brown hair came over from the restaurant and asked what I was trying to find. I repeated the question. She asked me to wait, and she went back to where she was, (ostensibly to check her records). As I was sitting on the lobby sofa with my wife, the lady returned and told us the seminar was cancelled. As this seemed so unlike *** to cancel a seminar without warning, we called to leave word there and we returned home. The next morning, *** of *** called me and said that your hotel had screwed up and had given me misinformation. The seminar that was cancelled was for THE 16TH...and not the 15th. The 15th seminar went off as planned. (*** arrived 5 minutes after I left). As the above snafu is clearly the screw up of your hotel for handing out misinformation (and not me, or ***), I respectfully ask *** to refund to me the seminar price of $250 by 12/1/18. I will trust that you will follow through with my reasonable request, and not force me to take further action against your hotel. Respectfully. ***, E.A., J.D. ================================================================= IMPORTANT FRAUD PROTECTION NOTE: This office will never ask you for to make any sort of wire or money transfer to be made to this office or elsewhere, without additional confirmation. In the event that you do receive such a request, please make no transfer, and kindly contact us immediately. Thanks for your cooperation. To the extent that written tax advice was present in this communication, additional issues may exist that could affect the federal or local tax treatment thereof. Therefore, this communication does not provide a conclusion with respect to such issues. With respect to issues outside the limited scope of this advice, this advice was not written, nor can it be used, for penalty avoidance. (The foregoing instruction has been added pursuant to U.S. Treasury Regulations governing tax practice effective on, or after June 20, 2005.) *** J. ***, E.A. *** LLC NEW MAILING ADDRESS (upstate CT office) *** 06258 Lower CT Office. ***, 10th Floor New Haven, CT 06510 *** (Telephone) *** (Facsimile) Web Site: www.***.com (parent company) The information contained in this email message is confidential and may contain privileged information and material. Any review or use of the information contained in the email message by persons other than the intended recipient(s) is prohibited. If you are not the intended recipient(s), please destroy all copies of this message and its attachments and notify the sender by reply email. On 11/29/18. I received this clueless, nonsensical, (and vapid) response: -----Original Message----- From: hi-*** To: *** <***@aol.com> Sent: Thu, Nov 29, 2018 8:52 pm Subject: Re: Re: *** Express Gettysburg *** Hi Mr ***, Thank you for contacting us again. I hope all is well in Ashburn. It looks like we have a different hotel on our record. I would appreciate it if you could reply to this e-mail and provide us with the following: - The brand and location of the hotel you are referencing (exact address of the hotel) - The check-in and check-out date of your stay - The name the reservation was under - The 8-digit confirmation number of the stay (6***) Thank you for your patience and for taking the time to out of your day to provide us with your feedback. I hope to hear from you soon. If you need anything else in the meantime, just call or send us an e-mail at hi-***@ihg.com. Best regards, *** Case Manager 1 *** hi-***@ihg.com On 11/30/18 I responded in kind: ***: Do ANY of you guys read, communicate, and follow up on things. ....AT ALL? Please see the text of my e mail to "***" earlier this week, IN BOLD. Your question is particularly insulting because it does not address any of the issues I raised...and you send it back to me asking the SAME questions. Again, I repeat the following: I am giving *** until 12/3/18 to resolve this by mailing me a check. If *** does not choose to do so, I will file a report with the Department of Consumer Relations and Attorney General for the State of MA, The Revdex.com, ***...(in addition to picketing your hotel). I fully expect your notification that a check will be mailed by Monday. *** ============= REQUESTS AND CONCLUSIONS: I respectfully request the Revdex.com of the State of Massachusetts to take action against the Holiday Inn of Marlborough, MA, so that my admittance fee to the 11/15 seminar can be refunded. Respectfully Submitted: