Holiday Inn Killeen-Fort Hood

Thank you for choosing Holiday Inn Killeen and for taking the time to provide feedback about your experienceI would like to start by apologizing to you for the inconveniences you faced during your stayI am working with the General Manager of the property to get your one night refund processed right away We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attentionWe take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the futureI hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exceptionAgain, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at [redacted] Sincerely, [redacted] ***Area Director of Sales [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Thank you for choosing Holiday Inn Killeen and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for the inconveniences you faced during your stay. I am working with the General Manager of the property to get your one night refund...

processed right away.  We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at [redacted] Sincerely,[redacted]Area Director of Sales[redacted]