Holiday Inn Motel

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, the business stated that the delay was due to our insurance company delaying the processOur insurance company provided final settlement information to your company in June and it took you four months and a Revdex.com complaint for you to admit that we were overcharged Regards, [redacted] ***

I have enclosed the [redacted] settlement on this jobAs you can see, the total was $38,but Clarke Construction charged me$38,[redacted] claims that the company double charged me for $on tree removal

Steve [redacted] from my office met with you on December 9th 11am to look at "new" call back issue from the work completed on or about 5/13/per our certificate of satisfaction(attached) Clarke Contractors is in agreement to repair the following warranty claims made by you 1.) Entry prep and repaint walls and door casing due to insufficient coverage and hat banding.2.) Family Room Repair sage at south ceiling and wall and repaint wallsTexture match ceiling as necessary.3.) Living Room repaint walls and trims due to insufficient coverage and hat banding.In order for Clarke Contractors to honor our workmanship warranty(contract attached) your account must be paid in full It is currently past due You have failed to pay for work completed as of 5/13/ If you choose to pay in full for the work preformed at your home we will gladly extend the warranty and schedule the repair the above mentioned items If you would like to claim other items not list above please forward in writing those items and proof of claim If you have further questions on how the warranty process works please feel free to contact me directly Once payment is received my office will call you to schedule the agreed upon items aboveTake Care,Jason Clarke

Our office and your insurance carrier came to the conclusion an overpayment was issued to Clarke Contractors in errorOn 10/19/a refund check # [redacted] was issued to the customer in the amount of $ [redacted] should receive it any daySorry for the delay but your insurance company just recently verified the final numbersPlease close complaint as this issue is now resolved Thank you

With the help from *** *** and *** ***, we came to an agreement that my husband and I will pay a final bill of $2,to ClarkeContractorsWe agreed to this, not because we felt the work they did on our house was worth $2,000, but, because we want this over and to have no more communication with Jason ClarkeHowever, after my conversations with *** and *** today, they DO believe the damage to our siding was from ClarkeSo, *** will be addressing that with JasonAnd, luckily for us, our new, professional contractors will be starting on our house soonIt seems the bad dry wall, wall defects and issue with paint isn't a concern for our new crewWe feel fullyconfident that they can "clean up the mess" that Clarke leftWe want this whole process and nightmare behind us.We've learned valuable lessons going through this hard, difficult timeI ask that the Revdex.com allow our complaints be on their ratingIt's important that other home owners know what they've done to usNot to mention how badly they treat peoplePeople deserve to know the truth We trusted Clarke would be professional, honest and hardworkingThe truth is...Jason Clarke has no idea what happens on the job sitesIf he did, I feel confident this would have never happened to us. Thank you,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, the business stated that the delay was due to our insurance company delaying the process. Our insurance company provided final settlement information to your company in June and it took you four months and a Revdex.com complaint for you to admit that we were overcharged.
Regards,
[redacted]

I have enclosed the [redacted] settlement on this job. As you can see, the total was $38,084.91 but Clarke Construction charged me$38,584.91[redacted] claims that the company double charged me for $500 on tree removal.

1/12/2017 meeting with Jason Clarke,  Mrs. [redacted], and [redacted] Services) at the property.Clarke has agree to either refund or schedule to repair in the attached estimate.  We are currently awaiting the decision of the owner.  The issues with the hump in the living room ceiling and the siding we determined by [redacted] and [redacted] that Clarke Contractors is not liable.Clarke Contractors is asking for payment in full prior to refund or scheduling of call back repairs in the amount of $1,178.76.I am waiting for customer decision on how they would like to proceed.

Steve [redacted] from my office met with you on December 9th 11am to look at "new" call back issue from the work completed on or about 5/13/2016 per our certificate of satisfaction. (attached)  Clarke Contractors is in agreement to repair the following warranty claims made by...

you.  1.) Entry prep and repaint walls and door casing due to insufficient coverage and hat banding.2.) Family Room Repair sage at south ceiling and wall and repaint walls. Texture match ceiling as necessary.3.) Living Room repaint walls and trims due to insufficient coverage and hat banding.In order for Clarke Contractors to honor our workmanship warranty(contract attached) your account must be paid in full.  It is currently past due.  You have failed to pay for work completed as of 5/13/2016.  If you choose to pay in full for the work preformed at your home we will gladly extend the warranty and schedule the repair the above mentioned items.  If you would like to claim other items not list above please forward in writing those items and proof of claim.  If you have further questions on how the warranty process works please feel free to contact me directly.  Once payment is received my office will call you to schedule the agreed upon items above. Take Care,Jason Clarke

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] And [redacted] Jason,The "certificate of satisfaction" that I signed, Ron and James told me it was simply an evaluation on their performance. And, it is true what I wrote, they are very friendly guys, however, it doesn't change all the mistakes, errors and defects that Clarke has done. It's also interesting to me that the things Steve and I discussed on December 9th, you only picked a few things on that list that you will honor in our warranty. And, fortunately for us, you aren't allowed to not honor the warranty, outstanding bill or not per my conversation this week with [redacted] from [redacted] Services. I feel confident that when we soon meet with him at our house, he too will see the "new" issues just as Steve did.[redacted]

Our office and your insurance carrier came to the conclusion an overpayment was...

issued to Clarke Contractors in error. On 10/19/2016 a refund check #[redacted] was issued to the customer in the amount of $500.00.
[redacted] should receive it any day. Sorry for the delay but your insurance company just recently verified the final numbers. Please close complaint as this issue is now resolved.
Thank you.