Holiday Inn New River Gorge

Our number one goal is to provide a high standard in guest services here at the Holiday Lodge Hotel and Conference Center and to provide a safe and hospitable environment for our staffLooking through our records we did have a room registered with several guest names listed on it and the mentioned guest was one of themThe mentioned events started the evening before check out but the rest of the stay was without incident other than on check outAccording to information gathered from different parties who witnessed the mentioned events, it seems that the mentioned guest was with the girlfriend of the gentleman who was asked to leave and was obviously aware that their presence would make things awkward and upsettingSince this was not an issue with their actual accommodations provided, we feel that there will be no refundIn conclusion we believe that we acted in the best interest for all concerned

Our number one goal is to provide a high standard in guest services here at the Holiday Lodge Hotel and Conference Center and to provide a safe and hospitable environment for our staff. Looking through our records we did have a room registered with several guest names listed on it and the mentioned...

guest was one of them. The mentioned events started the evening before check out but the rest of the stay was without incident other than on check out. According to information gathered from different parties who witnessed the mentioned events, it seems that the mentioned guest was with the girlfriend of the gentleman who was asked to leave and was obviously aware that their presence would make things awkward and upsetting. Since this was not an issue with their actual accommodations provided, we feel that there will be no refund. In conclusion we believe that we acted in the best interest for all concerned.