Holiday Inn North

The hotel was contacted on 3/18/at 7:41pm to verify our reservation that was placed a week prior The individual at the hotel called me by my name ,without me giving that information, due to caller identification and stated that my room was ready and even though I was to arrive later it would be there none the less However, when we arrived at 11:40pm on 3/18/our room had been given away After a hour of my husband and the Peggy at the front desk calling other hotels, they found a hotel mins away and arranged payment The issue I have was that Peggy lied to me and stated that a computer issue and online booking had overbooked the hotel and therefore gave my reserved room away She stated that the computer problem had been going on for hours and they had no way of contacting us to let us know before our arrival If you look at the time line it doesn't add up Next, the hotel that Peggy arranged was a star hotel, Days Inn, which had a stained bath tub and tape holding a portion of the drain together, not like the star hotel we had a reservation in.(Holiday Inn) Finally, I was assured the day time manager would contact me the following day, but Ms*** never did I called Sunday morning 3/19/and spoke to the front desk and she stated that she would personally give Ms*** the message to call me on Monday because she was off work I since called two different days and left messages on Ms*** answer machine and have yet to get a return phone call I finally emailed Ms *** to let her know that I was reporting the hotel to the Revdex.com TERRIBLE CUSTOMER SERVICE!!!!