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Holiday Inn of East Windsor

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Holiday Inn of East Windsor Reviews (1)

I am a representative of the Holiday Inn of East Windsor. Our response to Complaint ID [redacted] is below. Thank you for your consideration. We are sorry that this guest is unhappy, but we wish to correct the factual errors in the reported complaint. We did receive a complaint from this guest...

that a Housekeeper walked into her room while (in the guest’s words) her husband was changing. In the latest version of the complaint, the guest now alleges that the whole family was naked. At that time, the guest also complained about a slow drain in the shower. Although the Housekeeper did follow protocol by knocking before entering the room, and there was no “Do Not Disturb” sign posted, we apologized for the mishap. The Housekeeper followed professional protocol at all times, and there were no other guest complaints matching this guest’s complaints during the stay. Weeks later, the guest added a long list of cleanliness complaints to the original complaint, none of which were mentioned or noted in any way during the guest’s stay. Although our hotel has excellent cleanliness ratings by all measures, and there were no records of these issues, we offered the guest a $50 rebate since she was unhappy. Our further attempts to reach out to the guest by email and ask what else we could do were unanswered. The guest disputed the full amount of her stay with her credit card company, but the credit card company ruled that there was no cause for the full amount of her stay to be refunded. We have no record of an additional $60 charged to the guest, as the guest alleges. Proper, completely standard credit card procedures were followed with this guest, and all guests, at all times. Also, we’re sorry that the guest was disappointed about not receiving a complimentary [redacted] Parking Voucher. As clearly stated on our [redacted] website, this offer was for new bookings only, and unfortunately the guest booked her stay prior to when we started the offer. We believe that we have already taken every possible step, within reason, to try to accommodate this guest. We do everything we can to earn a 5-star rating from every one of our guests, and we are sorry that we were not able to meet this guest’s expectations.

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Address: 399 Monmouth Street, Hightstown, New Jersey, United States, 08520

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