Holiday Inn of Marlboro

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Not only have I sent proof of cancellation, but [redacted] called BEFORE you responded to this, speaking directly to you, and confirmed that it was cancelled I highly doubt that the owners of the property know the truth of this situation, since you continue to lie about events that you were not a part of I asked for my refunds and an apology for the mistreatment that I received at the hands of [redacted] and [redacted] Until both are received, I will be rejecting any further response, especially one that continues to attack me Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedI appreciate the refund and hope that the employees were spoken to in regards to dealing with situations such as this Regards, [redacted] ***

This will the fourth time that I answer Mrs [redacted] post, complaint or attacks on my team When she and her team of six rooms checked into my hotel my managers gave her a complimentary function room so they could eat with together and hang out with the understanding that they vacate the room by 11pm so the room could be cleaned and rented the following morning When my manager asked them if they could begin to prepare to vacate the room she was met with loud, rude, drunk adults that argued with her and called her a [redacted] and as they left the room they poured their half full beer on the carpet More then one employee reported the behavior by the team The room had to be shampooed and deep cleaned before rented againThe following morning I received an email from Mrs [redacted] advising me that if I do not do as she asked she will post negative post on her teams stay on [redacted] and [redacted] as well as report us to *** She did all three things, posting statements that were never said and attempting to create something that never happened To think this happened because we did something nice for her and her group complimentary I have been answering negative posts and have been fined by [redacted] since they left my property My owner has spoken to my staff and are aware of Mrs [redacted] team There will be no refunds.The credit card chard has been corrected and should be cleared by the morning as I have told her several times.Thank you, [redacted] General Manager

This guest was not charged for their stay.[redacted]General Manager

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing...

to accept the business response that my complaint will be closed as resolved. I appreciate the refund and hope that the employees were spoken to in regards to dealing with situations such as this. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
Not only have I sent proof of cancellation, but [redacted] called BEFORE you responded to this, speaking directly to you, and confirmed that it was cancelled.  I highly doubt that the owners of the property know the truth of this situation, since you continue to lie about events that you were not a part of.  I asked for my refunds and an apology for the mistreatment that I received at the hands of [redacted] and [redacted].   Until both are received, I will be rejecting any further response, especially one that continues to attack me.
Regards,
[redacted]

As you can read below the "Additional Charge" Mrs. [redacted] speaks of is a NO SHOW charge for one of her group members that failed to cancel their rooms and as a result cannot provide a cancellation number.  She insist on throwing mean spirited statements about my hotel "not liking [redacted]" as stated below to one of my employees.  This was NEVER said but again it is not worth repeating anymore;  My owners are aware of Mrs. [redacted] and I am sure she is not done posting.  Thank you,[redacted]General Manager[redacted]Email Between Mrs. [redacted] and my Accounting Mgr today:There was a reservation on the 11th, but no cancellation for that one. Send me a cancellation for this confirmation and I will look into it, but at this point this reservation was NOT cancelled. As for the hotel not liking [redacted] bookings, I am not aware of this and it has nothing to do with a no show charge.Thank you[redacted]Accounting ManagerHoliday Inn & Suites[redacted]From: [redacted] [mailto:[redacted]] Sent: Friday, March 25, 2016 12:09 PM To: [redacted] Subject: Another chargeSince you may not be aware, I was also charged twice for the room that I stayed in, which took 10 days to fix. I understand the hotel does not like [redacted] bookings, but this was cancelled. There was no booking under the [redacted] name for the 11th that was not cancelled. On Friday, March 25, 2016, [redacted] <[redacted]> wrote:It's not my inconvenience, its poor record keeping. The night of the 11th was booked in error, all the rooms were cancelled and rebooked for the 12th. On Friday, March 25, 2016, [redacted] <[redacted]> wrote:Sorry, I see one cancellation as there was 3 reservations. This one was not cancelled. Sorry for your inconvenience.[redacted]Accounting ManagerHoliday Inn & Suites[redacted]From: [redacted] [mailto:[redacted]] Sent: Friday, March 25, 2016 11:45 AM To: [redacted] Subject: Re: Another chargeI have cancellation confirmations for everything, please double check.  On Friday, March 25, 2016, [redacted] <[redacted]> wrote:You are correct. She had a reservation for the 11th and a different one for the 12th. She had 2 reservations.From: [redacted] [mailto:[redacted]] Sent: Friday, March 25, 2016 11:42 AM To: [redacted] Subject: Re: Another chargeIf you check your records, [redacted] checked in and paid using her own card. On Friday, March 25, 2016, [redacted] <[redacted]> wrote:Good Morning [redacted]  This charge is for a no show under [redacted] for the night of March 11 confirmation # [redacted]This reservation does not have a cancellation, therefore the one night no show charge is due.Thank you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
The manager continues to lie, and has charged yet another credit card in the amount of $178.92.  We were not drunk, we were sworn at by the hotel staff, and any accusations about destructive behavior are complete lies.  I do not accept her response because I do not believe that businesses should be lying to and about customers, nor should customers be treated in this manner.  Other people considering staying at this hotel need to be aware of the unprofessional behavior of this manager and staff, as well as to check their credit cards for repeat charges.
Regards,
[redacted]

This will the fourth time that I answer Mrs. [redacted] post, complaint or attacks on my team.  When she and her team of six rooms checked into my hotel my managers gave her a complimentary function room so they could eat with together and hang out with the understanding that they vacate the room...

by 11pm so the room could be cleaned and rented the following morning.  When my manager asked them if they could begin to prepare to vacate the room she was met with loud, rude, drunk adults that argued with her and called her a [redacted] and as they left the room they poured their half full beer on the carpet.  More then one employee reported the behavior by the team.  The room had to be shampooed and deep cleaned before rented again. The following morning I received an email from Mrs. [redacted] advising me that if I do not do as she asked she will post negative post on her teams stay on [redacted] and [redacted] as well as report us to [redacted].  She did all three things, posting statements that were never said and attempting to create something that never happened.  To think this happened because we did something nice for her and her group complimentary.  I have been answering negative posts and have been fined by [redacted] since they left my property.  My owner has spoken to my staff and are aware of Mrs. [redacted] team.  There will be no refunds.The credit card chard has been corrected and should be cleared by the morning as I have told her several times.Thank you,[redacted]General Manager