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Holiday Inn St. Paul East

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Reviews Holiday Inn St. Paul East

Holiday Inn St. Paul East Reviews (1)

Initial Business Response /* (1000, 5, 2015/08/06) */
We are very sorry our hotel did not fit your needs after your major surgeryIt was unfortunate that we could not meet your service requirements that was needed after a major surgery and we were hopeful another location would have been a better
fit for youWe tried on numerous occasions to speak with you and give a proper notice, but were only able to communicate with your mom while you were away from the hotelWe try our best to take care of our guests needs, but due to the overwhelming service needs from someone who is recovering from a major surgery we could just not meet those demands and service our other guests as wellThis was explained at length with your mom by management and would have been discussed with you if we were able to reach youSorry for the inconvenience this caused as we know this was a stressful time in your lifeWe would have offered a shuttle ride to the other location, but we noticed you were driving to and from work with your own vehicle and no mention of a shuttle request was made the evening of your departure
Again, sorry our hotel was not a proper fit for your needs,
Sincerely,
Management
Initial Consumer Rebuttal /* (3000, 8, 2015/08/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am confused as to where the resolution isSaying sorry does not hold up or make situation betterAlthough the missing resolution does fit with a poor inexperienced managerI am following the proper protocol and slowly going up the complaint and management chainI was hoping it would end with an attempted resolution but am sad to see no attempt or effortInstead lies are told in the response in a feeble attempt to make them look betterI found the good and in conclusion was hoping I could be acceptedTHE BOTTOM LINE IS THIS WAS APPROVED BACK IN APRIL BY ANOTHER MANAGER AND IF THERE WAS A PROBLEM WHYDID I STAY A MONTH WITH NO PROBLEMIF THIS COULD NOT BE ACCOMODATED AS STATED WHY WAS I TOLD MONTHS LATERI WAS UNABLE TO DRIVE FOR THE FIRST TWO WEEKS SO I DID NOT LEAVE Saying they could not reach me was falseI only worked days less than a week before leaving Spent afternoons in lobby on computer Why was I not told then I could not be accomodatedI had outside help coming in to the hotel so not sure what they mean by accomodate meI was no different from any other guestThe front desk told me booking one week at a time was fine for an extended periodIt could have been prevented by checking with me if I was staying before booking my room for someone elseA mistake was made but my money is just as green as the next personThere was a hospital rate so me staying there after a surgery was no problemThe length of time was not an issueI have a feeling if I payed for to months up front they would have had a different tune
In conclusion I could book another reservation at any time and it is the law I am treated fairlyI tried to talk to Steve the day I checked in but he never returned my requests or my momsInstead his vacation was more importantI HOPED FOR A RESOLUTION AND FOR ALL OF US TO BE ADULTS BUT A CHILDISH INEXPERIENCED MANAGER DOES NOT KNOW HOW TO DO ITI HOPE STEVE DOES THE RIGHT THING ONE DAY AND IF HE DOES I WILL MAKE ALL GREAT REVIEWSI AM SAD HE DOES NOT CARE THAT THIS Revdex.com COMPLAINT AND OTHER ONES AFFECTS HIS BUSINESI HOPE ONE DAY HE CARES
Final Consumer Response /* (3000, 11, 2015/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am confused as to where the resolution isSaying sorry does not hold up or make situation betterAlthough the missing resolution does fit with a poor inexperienced managerI am following the proper protocol and slowly going up the complaint and management chainI was hoping it would end with an attempted resolution but am sad to see no attempt or effortInstead lies are told in the response in a feeble attempt to make them look betterI found the good and in conclusion was hoping I could be acceptedTHE BOTTOM LINE IS THIS WAS APPROVED BACK IN APRIL BY ANOTHER MANAGER AND IF THERE WAS A PROBLEM WHYDID I STAY A MONTH WITH NO PROBLEMIF THIS COULD NOT BE ACCOMODATED AS STATED WHY WAS I TOLD MONTHS LATERI WAS UNABLE TO DRIVE FOR THE FIRST TWO WEEKS SO I DID NOT LEAVE Saying they could not reach me was falseI only worked days less than a week before leaving Spent afternoons in lobby on computer Why was I not told then I could not be accomodatedI had outside help coming in to the hotel so not sure what they mean by accomodate meI was no different from any other guestThe front desk told me booking one week at a time was fine for an extended periodIt could have been prevented by checking with me if I was staying before booking my room for someone elseA mistake was made but my money is just as green as the next personThere was a hospital rate so me staying there after a surgery was no problemThe length of time was not an issueI have a feeling if I payed for to months up front they would have had a different tune
In conclusion I could book another reservation at any time and it is the law I am treated fairlyI tried to talk to Steve the day I checked in but he never returned my requests or my momsInstead his vacation was more importantI HOPED FOR A RESOLUTION AND FOR ALL OF US TO BE ADULTS BUT A CHILDISH INEXPERIENCED MANAGER DOES NOT KNOW HOW TO DO ITI HOPE STEVE DOES THE RIGHT THING ONE DAY AND IF HE DOES I WILL MAKE ALL GREAT REVIEWSI AM SAD HE DOES NOT CARE THAT THIS Revdex.com COMPLAINT AND OTHER ONES AFFECTS HIS BUSINESI HOPE ONE DAY HE CARES

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Address: 2201 Burns Ave, Saint Paul, Minnesota, United States, 55119-6600

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