Mrs [redacted] booked a room on 5-5-threw IHG center reservation and it was an advance purchasedWhen paying for an advance purchases it is a nonrefundable they explain at the time of doing this purchase She Canceled with center reservations IHG and they advise her that it was nonrefundable but she can call the hotel and move the datesfor 7-14-to 7-15-and she called again to center reservation and called and canceled on 7-7-# [redacted] We advise her again its a non refundable for advance purchasesWe have talk to guest on several occasions about this issues Thank You [redacted] Accounting Manager
Mrs. [redacted] booked a room on 5-5-13 threw IHG center reservation and it was an advance purchased. When paying for an advance purchases it is a nonrefundable they explain at the time of doing this purchase . She Canceled with center reservations IHG and they advise her that it...
was nonrefundable but she can call the hotel and move the dates. for 7-14-13 to 7-15-13 and she called again to center reservation and called and canceled on 7-7-13 # [redacted]. We advise her again its a non refundable for advance purchases. We have talk to guest on several occasions about this issues.
Thank You
[redacted]
Accounting Manager
Complaint: [redacted]
I am rejecting this response because:
I made my reservation online through the Holiday Inn website. Again, before I confirmed my reservation, I called the Holiday Inn directly on Windward Dr. and spoke to an employee regarding the reservation policy. I was reassured that as long as I followed the cancellation policy, which I did, I would not be charged to cancel my reservation.
Attached is a copy of the cancellation I made online, which I made a week in advance.
Regards,
[redacted]
Mrs [redacted] booked a room on 5-5-threw IHG center reservation and it was an advance purchasedWhen paying for an advance purchases it is a nonrefundable they explain at the time of doing this purchase She Canceled with center reservations IHG and they advise her that it was nonrefundable but she can call the hotel and move the datesfor 7-14-to 7-15-and she called again to center reservation and called and canceled on 7-7-# [redacted] We advise her again its a non refundable for advance purchasesWe have talk to guest on several occasions about this issues Thank You [redacted] Accounting Manager
Mrs. [redacted] booked a room on 5-5-13 threw IHG center reservation and it was an advance purchased. When paying for an advance purchases it is a nonrefundable they explain at the time of doing this purchase . She Canceled with center reservations IHG and they advise her that it...
was nonrefundable but she can call the hotel and move the dates. for 7-14-13 to 7-15-13 and she called again to center reservation and called and canceled on 7-7-13 # [redacted]. We advise her again its a non refundable for advance purchases. We have talk to guest on several occasions about this issues.
Thank You
[redacted]
Accounting Manager
Complaint: [redacted]
I am rejecting this response because:
I made my reservation online through the Holiday Inn website. Again, before I confirmed my reservation, I called the Holiday Inn directly on Windward Dr. and spoke to an employee regarding the reservation policy. I was reassured that as long as I followed the cancellation policy, which I did, I would not be charged to cancel my reservation.
Attached is a copy of the cancellation I made online, which I made a week in advance.
Regards,
[redacted]