Good morning - Below is the response to the complaint listed from Ms [redacted] regarding the Advance Purchase Reservation She contacted IHG Guest Relations who explained that she used the Advanced Purchase, which states clearly throughout the reservation process and in the email confirmation that it is a non-refundable rateMy response below also reiterates that it is an advance purchase Please let me know if you need anything furtherThanks, [redacted] January 21, Dear Ms [redacted] : On behalf of the Holiday Inn University Plaza Hotel, I would first like to extend to you our sincerest apologies for any confusion and dismay you experienced with the reservation process, specifically the Advance purchase reservationWe have received your concerns through your correspondence with IHG guest relations and your complaint filed with the Revdex.comA review of the reservation found that it was made online using a Book Early and Save: Advance Purchase Rate, a non-refundable rateUnfortunately, this means that in the event of cancellation for any reason, the full amount is forfeitedThe policy is stated through the booking process and also on your email confirmationI am sorry that we are unable to issue a credit or a refund for this cancellation Once again, I apologize for any confusion and inconvenience you have experienced If I can be of any further assistance, please contact me at the hotel ###-###-#### Sincerely, [redacted] General Manager Holiday Inn University Plaza CC: KY Revdex.com IHG Guest Relations%
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10404359, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowRegards,
*** ***
%
Good morning - Below is the response to the complaint listed from Ms. [redacted] regarding the Advance Purchase Reservation. She contacted IHG Guest Relations who explained that she used the Advanced Purchase, which states clearly throughout the reservation process and in the email confirmation...
that it is a non-refundable rate.
My response below also reiterates that it is an advance purchase. Please let me know if you need anything further.
Thanks,[redacted]
January 21, 2015
Dear Ms. [redacted]:
On behalf of the Holiday Inn University Plaza Hotel, I would first like to extend to you our sincerest apologies for any confusion and dismay you experienced with the reservation process, specifically the Advance purchase reservation. We have received your concerns through your correspondence with IHG guest relations and your complaint filed with the Revdex.com.
A review of the reservation found that it was made online using a Book Early and Save: Advance Purchase Rate, a non-refundable rate. Unfortunately, this means that in the event of cancellation for any reason, the full amount is forfeited. The policy is stated through the booking process and also on your email confirmation. I am sorry that we are unable to issue a credit or a refund for this cancellation.
Once again, I apologize for any confusion and inconvenience you have experienced. If I can be of any further assistance, please contact me at the hotel. ###-###-####.
Sincerely,
[redacted]
General Manager
Holiday Inn University Plaza
Good morning - Below is the response to the complaint listed from Ms [redacted] regarding the Advance Purchase Reservation She contacted IHG Guest Relations who explained that she used the Advanced Purchase, which states clearly throughout the reservation process and in the email confirmation that it is a non-refundable rateMy response below also reiterates that it is an advance purchase Please let me know if you need anything furtherThanks, [redacted] January 21, Dear Ms [redacted] : On behalf of the Holiday Inn University Plaza Hotel, I would first like to extend to you our sincerest apologies for any confusion and dismay you experienced with the reservation process, specifically the Advance purchase reservationWe have received your concerns through your correspondence with IHG guest relations and your complaint filed with the Revdex.comA review of the reservation found that it was made online using a Book Early and Save: Advance Purchase Rate, a non-refundable rateUnfortunately, this means that in the event of cancellation for any reason, the full amount is forfeitedThe policy is stated through the booking process and also on your email confirmationI am sorry that we are unable to issue a credit or a refund for this cancellation Once again, I apologize for any confusion and inconvenience you have experienced If I can be of any further assistance, please contact me at the hotel ###-###-#### Sincerely, [redacted] General Manager Holiday Inn University Plaza CC: KY Revdex.com IHG Guest Relations%
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10404359, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowRegards,
*** ***
%
Good morning - Below is the response to the complaint listed from Ms. [redacted] regarding the Advance Purchase Reservation. She contacted IHG Guest Relations who explained that she used the Advanced Purchase, which states clearly throughout the reservation process and in the email confirmation...
that it is a non-refundable rate.
My response below also reiterates that it is an advance purchase. Please let me know if you need anything further.
Thanks,[redacted]
January 21, 2015
Dear Ms. [redacted]:
On behalf of the Holiday Inn University Plaza Hotel, I would first like to extend to you our sincerest apologies for any confusion and dismay you experienced with the reservation process, specifically the Advance purchase reservation. We have received your concerns through your correspondence with IHG guest relations and your complaint filed with the Revdex.com.
A review of the reservation found that it was made online using a Book Early and Save: Advance Purchase Rate, a non-refundable rate. Unfortunately, this means that in the event of cancellation for any reason, the full amount is forfeited. The policy is stated through the booking process and also on your email confirmation. I am sorry that we are unable to issue a credit or a refund for this cancellation.
Once again, I apologize for any confusion and inconvenience you have experienced. If I can be of any further assistance, please contact me at the hotel. ###-###-####.
Sincerely,
[redacted]
General Manager
Holiday Inn University Plaza
CC:
KY Revdex.com
IHG Guest Relations%