first of all with the exception of the last week it was at our business mr [redacted] boat was either in our shop or or under cover of our roof if the battery box was almost to the top of the batteries then empty the watermr [redacted] removed his cover while he was here and it had retained water and the drain plug was dripping waterof course that is what it is suppose to dohonestly we only remember hi batteries being on the starboard side of the engine and really had no problem with his batteriesif the water did not reach the top of the batteries remove the water it will not hurt the batteriesthe second thing is to determine where the water came from and correct that problemi can assure you we did not put water in your battery compartment[redacted]
LET ME START BY SAYING WE HAVE BEEN HERE AT THIS LOCATION FOR YEARSTHIS IS A FAMILY RUN BUSINESS WITH ONLY AND SOMETIMES EMPLOYEESIN THIS CHRISTMAS SEASON WE CLOSED AT 1PM ON DEC TO ATTEND A CHRISTMAS PARTY AT SUNCHASSSER MARINE SO THE GUYS WORKING ON THE 20TH LEFT EARLY AND WE
CLOSEDNOTHING SINISTER IN THAT I PERSONALLY AM BED RIDDEN . MR *** CAUGHT ONE OF MY EMPLOYEES IN THE PARKING LOT AS HE RETURNED TO PICK UP AN ITEM HE FORGOTI WAS NOT THERE BUT SOME UNKIND WORDS WERE PASSED BOTH WAYS.MY ASSISTANT CALLED ME UP I CAME DOWN AND LET MR *** PICK UP HIS BOATI APOLGIZED TO MR *** AND I THOUGHT THAT WAS THE END OF ITHE LEFT HIS BOAT HERE 10-25-AND ON 10-29-WE HAD LEFT A MESSAGE THAT WE FINISHED HIS WINTERIZATIONHE CALLED BACK WE LET HIM KNOW WHERE WE WERE AT AND THE TICKING NOISE WAS AN EXHAUST LEAK AND WOULD NEED SOME GASKETS ECT.THE TOTAL WOULD RUN ABOUT DOLLARS FOR THIS REPAIR WE HAD A PROBLEM GETTING ONE OF THE GASKETS FROM MERCURY MARINE SO THAT TOOK ABOUT WEEKS UNFORTUNATE BUT THIS DOES HAPPENAS SOON AS IT CAME IN MY GUYS DID THE JOB .TOOK ABOUT DAYS TO REPAIR AND TESTCALLED MR *** THE NEXT DAY AND HE AND SAID HE WOULD PICK IT UP ON 12-BY THE WAY HE DID NOT BUT IN THE BOAT BUSINESS THATS NOT UNUSUAL SO WE PAID KNOW ATTENTION .UNTILL HE SHOWED UP SAT THE 20THABOUT HIS BATTERY I DO NOT KNOW ANYTHING ABOUT THATBOATS OF COURSE DO GET WET AND BATTERY STORAGE AREAS ARE TO DRAIN AND BE VENTILATEDWE HAD NOTHING TO DO WITH HIS BATTERYWE REPLACED HIS STORAGE COVER THAT IS CUSTOM TO HIS BOAT PROPERLY JUST AS IT CAMEFINALLY I GIVE DAY WARRANTY AS STANDARD FARE ON RIGGS WE WORK ON THAT IS MINIMUM FOR LABOR ITEMS WE PERFORM I ACTUALLY GAVE HIM IN WRITING DAYS LABOR WARRANTY.AND MY ORIGINAL EST TO DO THE EXHAUST WORK WAS DOLLARSWE DID IT FOR DOLLARSI HAVE NO IDEA WHY HE HAS DEEP CONCERNS ABOUT OUR WORK WE ARE HERE AND HAVE BEEN HERE SAME OWNER FOR DECADES. *** *** ***
Complaint: ***
I am rejecting this response because: my concern is this As you can tell from the photo my battery was literally covered in water almost to the topThis is not just a splash of water I am scared that because of this there will be further damage to my boatThe warranty did not cover any damage to the battery as it was not worked onI found out about it when I went to plug the charger to the battery for the winter It appears negligenence on behalf of the business I need some reassurance that my boat will not have additional damage because of this or you will be liableI'm not asking for anything more than anyone with concern about their items would.
Regards,
*** ***
first of all with the exception of the last week it was at our business mr [redacted] boat was either in our shop or or under cover of our roof. if the battery box was almost to the top of the batteries then empty the water. mr [redacted] removed his cover while he was here and it had retained water and the drain plug was dripping water. of course that is what it is suppose to do. honestly we only remember hi batteries being on the starboard side of the engine and really had no problem with his batteries. if the water did not reach the top of the batteries remove the water it will not hurt the batteries. the second thing is to determine where the water came from and correct that problem. I can assure you we did not put water in your battery compartment.[redacted]
first of all with the exception of the last week it was at our business mr [redacted] boat was either in our shop or or under cover of our roof if the battery box was almost to the top of the batteries then empty the watermr [redacted] removed his cover while he was here and it had retained water and the drain plug was dripping waterof course that is what it is suppose to dohonestly we only remember hi batteries being on the starboard side of the engine and really had no problem with his batteriesif the water did not reach the top of the batteries remove the water it will not hurt the batteriesthe second thing is to determine where the water came from and correct that problemi can assure you we did not put water in your battery compartment[redacted]
LET ME START BY SAYING WE HAVE BEEN HERE AT THIS LOCATION FOR YEARSTHIS IS A FAMILY RUN BUSINESS WITH ONLY AND SOMETIMES EMPLOYEESIN THIS CHRISTMAS SEASON WE CLOSED AT 1PM ON DEC TO ATTEND A CHRISTMAS PARTY AT SUNCHASSSER MARINE SO THE GUYS WORKING ON THE 20TH LEFT EARLY AND WE
CLOSEDNOTHING SINISTER IN THAT I PERSONALLY AM BED RIDDEN . MR *** CAUGHT ONE OF MY EMPLOYEES IN THE PARKING LOT AS HE RETURNED TO PICK UP AN ITEM HE FORGOTI WAS NOT THERE BUT SOME UNKIND WORDS WERE PASSED BOTH WAYS.MY ASSISTANT CALLED ME UP I CAME DOWN AND LET MR *** PICK UP HIS BOATI APOLGIZED TO MR *** AND I THOUGHT THAT WAS THE END OF ITHE LEFT HIS BOAT HERE 10-25-AND ON 10-29-WE HAD LEFT A MESSAGE THAT WE FINISHED HIS WINTERIZATIONHE CALLED BACK WE LET HIM KNOW WHERE WE WERE AT AND THE TICKING NOISE WAS AN EXHAUST LEAK AND WOULD NEED SOME GASKETS ECT.THE TOTAL WOULD RUN ABOUT DOLLARS FOR THIS REPAIR WE HAD A PROBLEM GETTING ONE OF THE GASKETS FROM MERCURY MARINE SO THAT TOOK ABOUT WEEKS UNFORTUNATE BUT THIS DOES HAPPENAS SOON AS IT CAME IN MY GUYS DID THE JOB .TOOK ABOUT DAYS TO REPAIR AND TESTCALLED MR *** THE NEXT DAY AND HE AND SAID HE WOULD PICK IT UP ON 12-BY THE WAY HE DID NOT BUT IN THE BOAT BUSINESS THATS NOT UNUSUAL SO WE PAID KNOW ATTENTION .UNTILL HE SHOWED UP SAT THE 20THABOUT HIS BATTERY I DO NOT KNOW ANYTHING ABOUT THATBOATS OF COURSE DO GET WET AND BATTERY STORAGE AREAS ARE TO DRAIN AND BE VENTILATEDWE HAD NOTHING TO DO WITH HIS BATTERYWE REPLACED HIS STORAGE COVER THAT IS CUSTOM TO HIS BOAT PROPERLY JUST AS IT CAMEFINALLY I GIVE DAY WARRANTY AS STANDARD FARE ON RIGGS WE WORK ON THAT IS MINIMUM FOR LABOR ITEMS WE PERFORM I ACTUALLY GAVE HIM IN WRITING DAYS LABOR WARRANTY.AND MY ORIGINAL EST TO DO THE EXHAUST WORK WAS DOLLARSWE DID IT FOR DOLLARSI HAVE NO IDEA WHY HE HAS DEEP CONCERNS ABOUT OUR WORK WE ARE HERE AND HAVE BEEN HERE SAME OWNER FOR DECADES. *** *** ***
Complaint: ***
I am rejecting this response because: my concern is this As you can tell from the photo my battery was literally covered in water almost to the topThis is not just a splash of water I am scared that because of this there will be further damage to my boatThe warranty did not cover any damage to the battery as it was not worked onI found out about it when I went to plug the charger to the battery for the winter It appears negligenence on behalf of the business I need some reassurance that my boat will not have additional damage because of this or you will be liableI'm not asking for anything more than anyone with concern about their items would.
Regards,
*** ***
first of all with the exception of the last week it was at our business mr [redacted] boat was either in our shop or or under cover of our roof. if the battery box was almost to the top of the batteries then empty the water. mr [redacted] removed his cover while he was here and it had retained water and the drain plug was dripping water. of course that is what it is suppose to do. honestly we only remember hi batteries being on the starboard side of the engine and really had no problem with his batteries. if the water did not reach the top of the batteries remove the water it will not hurt the batteries. the second thing is to determine where the water came from and correct that problem. I can assure you we did not put water in your battery compartment.[redacted]