From: Charlie Power [mailto:[email protected]] Sent: Friday, August 07, 11:AMTo: drteam Subject: Re: Holiday World of Willis Holiday World of Willis response, Mr [redacted] did not purchase from Holiday World He purchased from Dixie RV in Louisiana We have adopted a policy of taking care of Holiday World customers before non Holiday World customers Our customers were loyal to Holiday World and help keep local families employed It would be an injustice for us to put other customers who didn’t buy from us before the one’s who did We will work on non Holiday World customers but it will be when we can work them into our busy schedule At the time Mr [redacted] came in for service, our store had only been open for six weeks We hadn’t had enough time to build our service staff to adequately staff our service department to meet the overwhelming demand We apologize for meeting Mr [redacted] ’s expectations, but our customers come first Regards, Charlie ***
My wife and I bought a Outback 312BH Travel Trailer from Holiday World in Willis TX last March 2015; we paid $36,with an extended warrantyIt’s been exactly year, and today we were back thinking about buying a used RV However they told us that the Travel Trailer is now worth less than $22K wholesale Now we have only had this trailer out times since we bought it and it is already depreciated by over $14,I had looked up our Travel Trailer on NADA which had the average retail value at $so I expected to be a bit upside down and finance in the difference, I was thinking $5K to $7K But when I explained this and its rapid depreciation to Robert the Finance Manager, he said that he was doing me a favor to even offer $22,that it’s really not even worth that He was only offering that to keep us as a customer and earn future businessBut that if I went anywhere else I would never even get that Now I know that other RV dealerships are selling my exact same Travel Trailer used for $27k - $32K and the sales guy admitted that they would sell it for that as well So I knew they could come up on the $22k offer a little bit and still make a few grand Not to mention that they were about to sell me another RV and make even more moneySo what I was expecting them to say was something like – “listen you’re a bit upside down, but let us give you the max we can and still make a little for our trouble So we’ll give you “X” and come down on the used RV to “X” in order to help you out as a loyal customer and soften the blow of the depreciation”Now I’m not an it, I have had many RV’s and I know they depreciate badly over the first few years and I was willing to pay a price for that I also know that there was a deal to be made here, where we both could have walked away feeling good They make money and I would have felt they feel my painBut instead Robert made me feel like I wasn’t worth his time, but he’d do me this favor What a nice guy, good luck with that repeat business!
My wife and I bought a 2015 Outback 312BH Travel Trailer from Holiday World in Willis TX last March 2015; we paid $36,956.77 with an extended warranty.
It’s been exactly 1 year, and today we were back thinking about buying a used RV. However they told us that the Travel Trailer is now worth less than $22K wholesale. Now we have only had this trailer out 2 times since we bought it and it is already depreciated by over $14,000.
I had looked up our Travel Trailer on NADA which had the average retail value at $29.500 so I expected to be a bit upside down and finance in the difference, I was thinking $5K to $7K. But when I explained this and its rapid depreciation to Robert the Finance Manager, he said that he was doing me a favor to even offer $22,000 that it’s really not even worth that. He was only offering that to keep us as a customer and earn future business. But that if I went anywhere else I would never even get that. Now I know that other RV dealerships are selling my exact same Travel Trailer used for $27k - $32K and the sales guy admitted that they would sell it for that as well. So I knew they could come up on the $22k offer a little bit and still make a few grand. Not to mention that they were about to sell me another RV and make even more money.
So what I was expecting them to say was something like – “listen you’re a bit upside down, but let us give you the max we can and still make a little for our trouble. So we’ll give you “X” and come down on the used RV to “X” in order to help you out as a loyal customer and soften the blow of the depreciation”.
Now I’m not an it, I have had many RV’s and I know they depreciate badly over the first few years and I was willing to pay a price for that. I also know that there was a deal to be made here, where we both could have walked away feeling good. They make money and I would have felt they feel my pain.
But instead Robert made me feel like I wasn’t worth his time, but he’d do me this favor. What a nice guy, good luck with that repeat business!
From: Charlie Power [mailto:[email protected]] Sent: Friday, August 07, 2015 11:31 AMTo:...
drteam <[email protected]>Subject: Re: Holiday World of Willis Holiday World of Willis response, Mr. [redacted] did not purchase from Holiday World. He purchased from Dixie RV in Louisiana. We have adopted a policy of taking care of Holiday World customers before non Holiday World customers. Our customers were loyal to Holiday World and help keep local families employed. It would be an injustice for us to put other customers who didn’t buy from us before the one’s who did. We will work on non Holiday World customers but it will be when we can work them into our busy schedule. At the time Mr. [redacted] came in for service, our store had only been open for six weeks. We hadn’t had enough time to build our service staff to adequately staff our service department to meet the overwhelming demand. We apologize for meeting Mr. [redacted]’s expectations, but our customers come first. Regards, Charlie [redacted]
From: Charlie Power [mailto:[email protected]] Sent: Friday, August 07, 11:AMTo: drteam Subject: Re: Holiday World of Willis Holiday World of Willis response, Mr [redacted] did not purchase from Holiday World He purchased from Dixie RV in Louisiana We have adopted a policy of taking care of Holiday World customers before non Holiday World customers Our customers were loyal to Holiday World and help keep local families employed It would be an injustice for us to put other customers who didn’t buy from us before the one’s who did We will work on non Holiday World customers but it will be when we can work them into our busy schedule At the time Mr [redacted] came in for service, our store had only been open for six weeks We hadn’t had enough time to build our service staff to adequately staff our service department to meet the overwhelming demand We apologize for meeting Mr [redacted] ’s expectations, but our customers come first Regards, Charlie ***
My wife and I bought a Outback 312BH Travel Trailer from Holiday World in Willis TX last March 2015; we paid $36,with an extended warrantyIt’s been exactly year, and today we were back thinking about buying a used RV However they told us that the Travel Trailer is now worth less than $22K wholesale Now we have only had this trailer out times since we bought it and it is already depreciated by over $14,I had looked up our Travel Trailer on NADA which had the average retail value at $so I expected to be a bit upside down and finance in the difference, I was thinking $5K to $7K But when I explained this and its rapid depreciation to Robert the Finance Manager, he said that he was doing me a favor to even offer $22,that it’s really not even worth that He was only offering that to keep us as a customer and earn future businessBut that if I went anywhere else I would never even get that Now I know that other RV dealerships are selling my exact same Travel Trailer used for $27k - $32K and the sales guy admitted that they would sell it for that as well So I knew they could come up on the $22k offer a little bit and still make a few grand Not to mention that they were about to sell me another RV and make even more moneySo what I was expecting them to say was something like – “listen you’re a bit upside down, but let us give you the max we can and still make a little for our trouble So we’ll give you “X” and come down on the used RV to “X” in order to help you out as a loyal customer and soften the blow of the depreciation”Now I’m not an i
t, I have had many RV’s and I know they depreciate badly over the first few years and I was willing to pay a price for that I also know that there was a deal to be made here, where we both could have walked away feeling good They make money and I would have felt they feel my painBut instead Robert made me feel like I wasn’t worth his time, but he’d do me this favor What a nice guy, good luck with that repeat business!
My wife and I bought a 2015 Outback 312BH Travel Trailer from Holiday World in Willis TX last March 2015; we paid $36,956.77 with an extended warranty.
t, I have had many RV’s and I know they depreciate badly over the first few years and I was willing to pay a price for that. I also know that there was a deal to be made here, where we both could have walked away feeling good. They make money and I would have felt they feel my pain.
It’s been exactly 1 year, and today we were back thinking about buying a used RV. However they told us that the Travel Trailer is now worth less than $22K wholesale. Now we have only had this trailer out 2 times since we bought it and it is already depreciated by over $14,000.
I had looked up our Travel Trailer on NADA which had the average retail value at $29.500 so I expected to be a bit upside down and finance in the difference, I was thinking $5K to $7K. But when I explained this and its rapid depreciation to Robert the Finance Manager, he said that he was doing me a favor to even offer $22,000 that it’s really not even worth that. He was only offering that to keep us as a customer and earn future business. But that if I went anywhere else I would never even get that. Now I know that other RV dealerships are selling my exact same Travel Trailer used for $27k - $32K and the sales guy admitted that they would sell it for that as well. So I knew they could come up on the $22k offer a little bit and still make a few grand. Not to mention that they were about to sell me another RV and make even more money.
So what I was expecting them to say was something like – “listen you’re a bit upside down, but let us give you the max we can and still make a little for our trouble. So we’ll give you “X” and come down on the used RV to “X” in order to help you out as a loyal customer and soften the blow of the depreciation”.
Now I’m not an i
But instead Robert made me feel like I wasn’t worth his time, but he’d do me this favor. What a nice guy, good luck with that repeat business!
From: Charlie Power [mailto:[email protected]] Sent: Friday, August 07, 2015 11:31 AMTo:...
drteam <[email protected]>Subject: Re: Holiday World of Willis Holiday World of Willis response, Mr. [redacted] did not purchase from Holiday World. He purchased from Dixie RV in Louisiana. We have adopted a policy of taking care of Holiday World customers before non Holiday World customers. Our customers were loyal to Holiday World and help keep local families employed. It would be an injustice for us to put other customers who didn’t buy from us before the one’s who did. We will work on non Holiday World customers but it will be when we can work them into our busy schedule. At the time Mr. [redacted] came in for service, our store had only been open for six weeks. We hadn’t had enough time to build our service staff to adequately staff our service department to meet the overwhelming demand. We apologize for meeting Mr. [redacted]’s expectations, but our customers come first. Regards, Charlie [redacted]