I am rejecting this response because: I accept this response; however, the company has not been honest in the past and they just lied several times again in their responseI do not trust this company, I do not think that they will do what they have said they will do in their responseWould it be possible for them to send An itemized bill, My "In error check", and A paid in full statement to the Revdex.com for you to forward on to me? I would like a third party involved in this if at all possibleI'll be checking my credit report in the future to see if they have put anything on it and will take any actions as needingAlso, I'm attaching a pdf of all correspondence with this company on this issueI told them in my last letter that I would cc the Revdex.com and I would like a copy of this placed with this compliant.Thank you for your help with this issue!Robert [redacted]
Please Note: My responses are highlightedMr [redacted] are notComplaint DetailsHistory is: I am being billed for services from or years ago, I was unaware I owed them any money until I received a letter from a collection agency in Jan of this year(We have documentation of all the times Mr [redacted] was contacted via phone and sent statements through the years.) I dispute that I owe them any money; the services were bartered for verbally(We never had a verbal barter agreement.) However, I have paid itProblems are: They have NEVER sent me a bill, not at the time of service or anytime during the or years that have passed since my serviceI have requested an itemized bill in January and was told they would send it, but they have not(Patient called us on January 2, and requested an itemized billOn January 5, 2017, we verified with the collection agency [redacted] & Medical Collections LTD, the additional collection fees and added them to his accountThe System shows an itemized bill was printed and documentation in the notes shows that it was mailed that same day.) I mailed them a check in January(We received a check from Mr [redacted] on January 6, The check was written in the wrong amount and Mr [redacted] wrote paid in full on the checkWe mailed Mr [redacted] a letter January 6, informing him why the check was non-cashableWe have a copy of the letter we wrote him and a copy of the check he wrote incorrectly on file) I saw the check hadn't cleared my bank so I called them (On January 23, we received a call from Mr [redacted] regarding his checkAt that time he spoke with the Office Manager and she explained to him that she mailed a letter to him on January 6, and explained what the letter containedMr [redacted] said he would resend a new check when he received that letterThe office Manage told him that letter was mailed January 6, and that he should already have itMr [redacted] said he would then send a new check with the correct amountOn February 3, 2017, the Office Manage mailed out the original letter with a copy of the non-cashable check with a note to please respondWe still had not received the new check in the correct amount promised us on January 23, On February 23, we received a registered letter from Mr [redacted] saying he was now disputing the chargesMarch 3, the office Manager sent Mr [redacted] a registered letter asking him for proof of any charges or payments that he was now disputingAs of this date, we have not received any proof of discrepancies from Mr [redacted] Since we mailed the March 3, letter, we have not had any communication with Mr [redacted] We were not aware that he made a payment to the collection agency until receiving this email todayThe policy of this collection agency is to mail us a statement and payment at the end of the month.) and found that I had made an error on the writing of the checkI told them I would send them another check AFTER they sent my in-error check back to me, they said they would, but the check was never sent back to meI have written them and they responded saying that they had sent billings and made phone calls, and they weren't sure about the check(See highlighted paragraph above.) I do not trust this company, they tell me one thing, but do anotherI do not trust the billing department and fear they falsify records(We asked him to produce proof of any discrepancies in our letterWe are requesting proof from him regarding these accusationsSee paragraph above.)I called and paid the account in full over the phone through the collection agency, but since the company has never sent me bill or returned the in-error check, I doubt they will send me a Paid In Full statementI do not trust the company and I fear they will try to collect more money from me in another or years.Upon receiving this email on 3/20/17, I called [redacted] & Medical Collections LTD at 2:15pmI spoke with Jason and I asked if Mr [redacted] Srbill had been paidHe informed me that Mr [redacted] had paid this bill on March 8, [redacted] took the paymentIt was an automatic payment directly out of his accountMr [redacted] did not at any time ask for a receipt and he was told by [redacted] at this time that it Never went on his credit reportThe phone conversation was recordedThe reason my office was not made aware of his March 8, payment is because we receive a monthly statement from TH Medical Professional& Medical Collections LTD at the end of each monthOnce we receive the check from TH Professionals our process is to close the account in our systemIf Mr [redacted] would have called our office notifying us of this payment, our office procedure is to put the patient on hold and contact the collection agency to verifyMr [redacted] did not call us after he made this payment on March Desired Outcome/SettlementDesired Settlement: Other (requires explanation)1.Send me an itemized bill(Mr [redacted] did not call us to ask for an itemizedNow that we are aware of his payment, we have requested the information from the collection agency and we will be closing out the account and sending him the itemized statement once the payment information is received.)Return to me the check that I had written with an error on it(Patient never asked for the incorrect check to be returnedNow that we are aware it will be returned with the itemized statement)Send me a statement saying that my account has been PAID IN FULL in the amount of $1,on 03-08-(The collection agency gave us a different amount that Mr [redacted] paid themThis is why we have to wait for payment information from the Collection Agency before we can send out paid in full itemized statement.) Update or correct my credit report(As stated above [redacted] on 3/8/from [redacted] & Medical Collections LTD told Mr [redacted] this past due balance had not been reported to the credit bureau so no further action can be taken on this request.)
Again, We, in our previous reply, stated can not send an itemized statement saying PAID IN FULL until we receive the payment from our Collection Agency [redacted] & Medical Collections LTD's policy is that they do not send payment until the end of each monthWe do not have it yetWe were informed by [redacted] at [redacted] & Medical Collections on Wednesday March 22, 2017, that Mr [redacted] was sent a Paid in Full statement for his payment from their agencyWe have repeatedly answered Mr [redacted] 's Concerns in letters as well as through the last complaint with the Revdex.comAs previously stated we still have not received any proof of any discrepancies according to his complaintsWe are again requesting proof to substantiate these complaints he has brought against usStated in our first response: He will receive a statement marked paid in full, along with his incorrect check when we receive the payment from the Collections agencyIt did not go on his credit report [redacted] from [redacted] & Medical Collections has assured Mr [redacted] it did not go on his creditThis is out of our hands and that would have to be discussed with [redacted] & Medical Collections
Again, We, in our previous reply, stated can not send an itemized statement saying PAID IN FULL until we receive the payment from our Collection Agency. [redacted] & Medical Collections LTD's policy is that they do not send payment until the end of each month. We do not have it yet. We were informed by [redacted] at [redacted] & Medical Collections on Wednesday March 22, 2017, that Mr [redacted] was sent a Paid in Full statement for his payment from their agency. We have repeatedly answered Mr [redacted]'s Concerns in letters as well as through the last complaint with the Revdex.com. As previously stated we still have not received any proof of any discrepancies according to his complaints. We are again requesting proof to substantiate these complaints he has brought against us. Stated in our first response: He will receive a statement marked paid in full, along with his incorrect check when we receive the payment from the Collections agency. It did not go on his credit report. [redacted] from [redacted] & Medical Collections has assured Mr [redacted] it did not go on his credit. This is out of our hands and that would have to be discussed with [redacted] & Medical Collections.
I am rejecting this response because: I accept this response; however, the company has not been honest in the past and they just lied several times again in their response. I do not trust this company, I do not think that they will do what they have said they will do in their response. Would it be possible for them to send 1. An itemized bill, 2. My "In error check", and 3. A paid in full statement to the Revdex.com for you to forward on to me? I would like a third party involved in this if at all possible. I'll be checking my credit report in the future to see if they have put anything on it and will take any actions as needing. Also, I'm attaching a pdf of all correspondence with this company on this issue. I told them in my last letter that I would cc the Revdex.com and I would like a copy of this placed with this compliant.Thank you for your help with this issue!Robert [redacted]
Please Note: My responses are highlighted. Mr. [redacted] are not. Complaint DetailsHistory is: I am being billed for services from 7 or 8 years ago, I was unaware I owed them any money until I received a letter from a collection agency in Jan of this year. (We have documentation of all the times...
Mr. [redacted] was contacted via phone and sent statements through the years.) I dispute that I owe them any money; the services were bartered for verbally. (We never had a verbal barter agreement.) However, I have paid it. Problems are: 1. They have NEVER sent me a bill, not at the time of service or anytime during the 7 or 8 years that have passed since my service. I have requested an itemized bill in January and was told they would send it, but they have not. (Patient called us on January 2, 2017 and requested an itemized bill. On January 5, 2017, we verified with the collection agency [redacted] & Medical Collections LTD, the additional collection fees and added them to his account. The System shows an itemized bill was printed and documentation in the notes shows that it was mailed that same day.) 2. I mailed them a check in January. (We received a check from Mr. [redacted] on January 6, 2017. The check was written in the wrong amount and Mr. [redacted] wrote paid in full on the check. We mailed Mr. [redacted] a letter January 6, 2017 informing him why the check was non-cashable. We have a copy of the letter we wrote him and a copy of the check he wrote incorrectly on file) I saw the check hadn't cleared my bank so I called them (On January 23, 2017 we received a call from Mr. [redacted] regarding his check. At that time he spoke with the Office Manager and she explained to him that she mailed a letter to him on January 6, 2017 and explained what the letter contained. Mr. [redacted] said he would resend a new check when he received that letter. The office Manage told him that letter was mailed January 6, 2017 and that he should already have it. Mr. [redacted] said he would then send a new check with the correct amount. On February 3, 2017, the Office Manage mailed out the original letter with a copy of the non-cashable check with a note to please respond. We still had not received the new check in the correct amount promised us on January 23, 2017. On February 23, 2017 we received a registered letter from Mr. [redacted] saying he was now disputing the charges. March 3, 2017 the office Manager sent Mr. [redacted] a registered letter asking him for proof of any charges or payments that he was now disputing. As of this date, we have not received any proof of discrepancies from Mr. [redacted]. Since we mailed the March 3, 2017 letter, we have not had any communication with Mr. [redacted]. We were not aware that he made a payment to the collection agency until receiving this email today. The policy of this collection agency is to mail us a statement and payment at the end of the month.) and found that I had made an error on the writing of the check. I told them I would send them another check AFTER they sent my in-error check back to me, they said they would, but the check was never sent back to me.3. I have written them and they responded saying that they had sent billings and made phone calls, and they weren't sure about the check. (See highlighted paragraph above.) I do not trust this company, they tell me one thing, but do another. I do not trust the billing department and fear they falsify records. (We asked him to produce proof of any discrepancies in our letter. We are requesting proof from him regarding these accusations. See paragraph above.)4. I called and paid the account in full over the phone through the collection agency, but since the company has never sent me bill or returned the in-error check, I doubt they will send me a Paid In Full statement. I do not trust the company and I fear they will try to collect more money from me in another 7 or 8 years.Upon receiving this email on 3/20/17, I called [redacted] & Medical Collections LTD at 2:15pm. I spoke with Jason and I asked if Mr. [redacted] Sr. bill had been paid. He informed me that Mr. [redacted] had paid this bill on March 8, 2017. [redacted] took the payment. It was an automatic payment directly out of his account. Mr. [redacted] did not at any time ask for a receipt and he was told by [redacted] at this time that it Never went on his credit report. The phone conversation was recorded. The reason my office was not made aware of his March 8, 2017 payment is because we receive a monthly statement from TH Medical Professional& Medical Collections LTD at the end of each month. Once we receive the check from TH Professionals our process is to close the account in our system. If Mr. [redacted] would have called our office notifying us of this payment, our office procedure is to put the patient on hold and contact the collection agency to verify. Mr. [redacted] did not call us after he made this payment on March 8. 2017 Desired Outcome/SettlementDesired Settlement: Other (requires explanation)1.Send me an itemized bill. (Mr. [redacted] did not call us to ask for an itemized. Now that we are aware of his payment, we have requested the information from the collection agency and we will be closing out the account and sending him the itemized statement once the payment information is received.)2. Return to me the check that I had written with an error on it. (Patient never asked for the incorrect check to be returned. Now that we are aware it will be returned with the itemized statement. )3. Send me a statement saying that my account has been PAID IN FULL in the amount of $1,151.28 on 03-08-17. (The collection agency gave us a different amount that Mr. [redacted] paid them. This is why we have to wait for payment information from the Collection Agency before we can send out paid in full itemized statement.) 4. Update or correct my credit report. (As stated above [redacted] on 3/8/17 from [redacted] & Medical Collections LTD told Mr. [redacted] this past due balance had not been reported to the credit bureau so no further action can be taken on this request.)
I am rejecting this response because: I accept this response; however, the company has not been honest in the past and they just lied several times again in their responseI do not trust this company, I do not think that they will do what they have said they will do in their responseWould it be possible for them to send An itemized bill, My "In error check", and A paid in full statement to the Revdex.com for you to forward on to me? I would like a third party involved in this if at all possibleI'll be checking my credit report in the future to see if they have put anything on it and will take any actions as needingAlso, I'm attaching a pdf of all correspondence with this company on this issueI told them in my last letter that I would cc the Revdex.com and I would like a copy of this placed with this compliant.Thank you for your help with this issue!Robert [redacted]
Please Note: My responses are highlightedMr [redacted] are notComplaint DetailsHistory is: I am being billed for services from or years ago, I was unaware I owed them any money until I received a letter from a collection agency in Jan of this year(We have documentation of all the times Mr [redacted] was contacted via phone and sent statements through the years.) I dispute that I owe them any money; the services were bartered for verbally(We never had a verbal barter agreement.) However, I have paid itProblems are: They have NEVER sent me a bill, not at the time of service or anytime during the or years that have passed since my serviceI have requested an itemized bill in January and was told they would send it, but they have not(Patient called us on January 2, and requested an itemized billOn January 5, 2017, we verified with the collection agency [redacted] & Medical Collections LTD, the additional collection fees and added them to his accountThe System shows an itemized bill was printed and documentation in the notes shows that it was mailed that same day.) I mailed them a check in January(We received a check from Mr [redacted] on January 6, The check was written in the wrong amount and Mr [redacted] wrote paid in full on the checkWe mailed Mr [redacted] a letter January 6, informing him why the check was non-cashableWe have a copy of the letter we wrote him and a copy of the check he wrote incorrectly on file) I saw the check hadn't cleared my bank so I called them (On January 23, we received a call from Mr [redacted] regarding his checkAt that time he spoke with the Office Manager and she explained to him that she mailed a letter to him on January 6, and explained what the letter containedMr [redacted] said he would resend a new check when he received that letterThe office Manage told him that letter was mailed January 6, and that he should already have itMr [redacted] said he would then send a new check with the correct amountOn February 3, 2017, the Office Manage mailed out the original letter with a copy of the non-cashable check with a note to please respondWe still had not received the new check in the correct amount promised us on January 23, On February 23, we received a registered letter from Mr [redacted] saying he was now disputing the chargesMarch 3, the office Manager sent Mr [redacted] a registered letter asking him for proof of any charges or payments that he was now disputingAs of this date, we have not received any proof of discrepancies from Mr [redacted] Since we mailed the March 3, letter, we have not had any communication with Mr [redacted] We were not aware that he made a payment to the collection agency until receiving this email todayThe policy of this collection agency is to mail us a statement and payment at the end of the month.) and found that I had made an error on the writing of the checkI told them I would send them another check AFTER they sent my in-error check back to me, they said they would, but the check was never sent back to meI have written them and they responded saying that they had sent billings and made phone calls, and they weren't sure about the check(See highlighted paragraph above.) I do not trust this company, they tell me one thing, but do anotherI do not trust the billing department and fear they falsify records(We asked him to produce proof of any discrepancies in our letterWe are requesting proof from him regarding these accusationsSee paragraph above.)I called and paid the account in full over the phone through the collection agency, but since the company has never sent me bill or returned the in-error check, I doubt they will send me a Paid In Full statementI do not trust the company and I fear they will try to collect more money from me in another or years.Upon receiving this email on 3/20/17, I called [redacted] & Medical Collections LTD at 2:15pmI spoke with Jason and I asked if Mr [redacted] Srbill had been paidHe informed me that Mr [redacted] had paid this bill on March 8, [redacted] took the paymentIt was an automatic payment directly out of his accountMr [redacted] did not at any time ask for a receipt and he was told by [redacted] at this time that it Never went on his credit reportThe phone conversation was recordedThe reason my office was not made aware of his March 8, payment is because we receive a monthly statement from TH Medical Professional& Medical Collections LTD at the end of each monthOnce we receive the check from TH Professionals our process is to close the account in our systemIf Mr [redacted] would have called our office notifying us of this payment, our office procedure is to put the patient on hold and contact the collection agency to verifyMr [redacted] did not call us after he made this payment on March Desired Outcome/SettlementDesired Settlement: Other (requires explanation)1.Send me an itemized bill(Mr [redacted] did not call us to ask for an itemizedNow that we are aware of his payment, we have requested the information from the collection agency and we will be closing out the account and sending him the itemized statement once the payment information is received.)Return to me the check that I had written with an error on it(Patient never asked for the incorrect check to be returnedNow that we are aware it will be returned with the itemized statement)Send me a statement saying that my account has been PAID IN FULL in the amount of $1,on 03-08-(The collection agency gave us a different amount that Mr [redacted] paid themThis is why we have to wait for payment information from the Collection Agency before we can send out paid in full itemized statement.) Update or correct my credit report(As stated above [redacted] on 3/8/from [redacted] & Medical Collections LTD told Mr [redacted] this past due balance had not been reported to the credit bureau so no further action can be taken on this request.)
Again, We, in our previous reply, stated can not send an itemized statement saying PAID IN FULL until we receive the payment from our Collection Agency [redacted] & Medical Collections LTD's policy is that they do not send payment until the end of each monthWe do not have it yetWe were informed by [redacted] at [redacted] & Medical Collections on Wednesday March 22, 2017, that Mr [redacted] was sent a Paid in Full statement for his payment from their agencyWe have repeatedly answered Mr [redacted] 's Concerns in letters as well as through the last complaint with the Revdex.comAs previously stated we still have not received any proof of any discrepancies according to his complaintsWe are again requesting proof to substantiate these complaints he has brought against usStated in our first response: He will receive a statement marked paid in full, along with his incorrect check when we receive the payment from the Collections agencyIt did not go on his credit report [redacted] from [redacted] & Medical Collections has assured Mr [redacted] it did not go on his creditThis is out of our hands and that would have to be discussed with [redacted] & Medical Collections
Again, We, in our previous reply, stated can not send an itemized statement saying PAID IN FULL until we receive the payment from our Collection Agency. [redacted] & Medical Collections LTD's policy is that they do not send payment until the end of each month. We do not have it yet. We were informed by [redacted] at [redacted] & Medical Collections on Wednesday March 22, 2017, that Mr [redacted] was sent a Paid in Full statement for his payment from their agency. We have repeatedly answered Mr [redacted]'s Concerns in letters as well as through the last complaint with the Revdex.com. As previously stated we still have not received any proof of any discrepancies according to his complaints. We are again requesting proof to substantiate these complaints he has brought against us. Stated in our first response: He will receive a statement marked paid in full, along with his incorrect check when we receive the payment from the Collections agency. It did not go on his credit report. [redacted] from [redacted] & Medical Collections has assured Mr [redacted] it did not go on his credit. This is out of our hands and that would have to be discussed with [redacted] & Medical Collections.
I am rejecting this response because: I accept this response; however, the company has not been honest in the past and they just lied several times again in their response. I do not trust this company, I do not think that they will do what they have said they will do in their response. Would it be possible for them to send 1. An itemized bill, 2. My "In error check", and 3. A paid in full statement to the Revdex.com for you to forward on to me? I would like a third party involved in this if at all possible. I'll be checking my credit report in the future to see if they have put anything on it and will take any actions as needing. Also, I'm attaching a pdf of all correspondence with this company on this issue. I told them in my last letter that I would cc the Revdex.com and I would like a copy of this placed with this compliant.Thank you for your help with this issue!Robert [redacted]
Please Note: My responses are highlighted. Mr. [redacted] are not. Complaint DetailsHistory is: I am being billed for services from 7 or 8 years ago, I was unaware I owed them any money until I received a letter from a collection agency in Jan of this year. (We have documentation of all the times...
Mr. [redacted] was contacted via phone and sent statements through the years.) I dispute that I owe them any money; the services were bartered for verbally. (We never had a verbal barter agreement.) However, I have paid it. Problems are: 1. They have NEVER sent me a bill, not at the time of service or anytime during the 7 or 8 years that have passed since my service. I have requested an itemized bill in January and was told they would send it, but they have not. (Patient called us on January 2, 2017 and requested an itemized bill. On January 5, 2017, we verified with the collection agency [redacted] & Medical Collections LTD, the additional collection fees and added them to his account. The System shows an itemized bill was printed and documentation in the notes shows that it was mailed that same day.) 2. I mailed them a check in January. (We received a check from Mr. [redacted] on January 6, 2017. The check was written in the wrong amount and Mr. [redacted] wrote paid in full on the check. We mailed Mr. [redacted] a letter January 6, 2017 informing him why the check was non-cashable. We have a copy of the letter we wrote him and a copy of the check he wrote incorrectly on file) I saw the check hadn't cleared my bank so I called them (On January 23, 2017 we received a call from Mr. [redacted] regarding his check. At that time he spoke with the Office Manager and she explained to him that she mailed a letter to him on January 6, 2017 and explained what the letter contained. Mr. [redacted] said he would resend a new check when he received that letter. The office Manage told him that letter was mailed January 6, 2017 and that he should already have it. Mr. [redacted] said he would then send a new check with the correct amount. On February 3, 2017, the Office Manage mailed out the original letter with a copy of the non-cashable check with a note to please respond. We still had not received the new check in the correct amount promised us on January 23, 2017. On February 23, 2017 we received a registered letter from Mr. [redacted] saying he was now disputing the charges. March 3, 2017 the office Manager sent Mr. [redacted] a registered letter asking him for proof of any charges or payments that he was now disputing. As of this date, we have not received any proof of discrepancies from Mr. [redacted]. Since we mailed the March 3, 2017 letter, we have not had any communication with Mr. [redacted]. We were not aware that he made a payment to the collection agency until receiving this email today. The policy of this collection agency is to mail us a statement and payment at the end of the month.) and found that I had made an error on the writing of the check. I told them I would send them another check AFTER they sent my in-error check back to me, they said they would, but the check was never sent back to me.3. I have written them and they responded saying that they had sent billings and made phone calls, and they weren't sure about the check. (See highlighted paragraph above.) I do not trust this company, they tell me one thing, but do another. I do not trust the billing department and fear they falsify records. (We asked him to produce proof of any discrepancies in our letter. We are requesting proof from him regarding these accusations. See paragraph above.)4. I called and paid the account in full over the phone through the collection agency, but since the company has never sent me bill or returned the in-error check, I doubt they will send me a Paid In Full statement. I do not trust the company and I fear they will try to collect more money from me in another 7 or 8 years.Upon receiving this email on 3/20/17, I called [redacted] & Medical Collections LTD at 2:15pm. I spoke with Jason and I asked if Mr. [redacted] Sr. bill had been paid. He informed me that Mr. [redacted] had paid this bill on March 8, 2017. [redacted] took the payment. It was an automatic payment directly out of his account. Mr. [redacted] did not at any time ask for a receipt and he was told by [redacted] at this time that it Never went on his credit report. The phone conversation was recorded. The reason my office was not made aware of his March 8, 2017 payment is because we receive a monthly statement from TH Medical Professional& Medical Collections LTD at the end of each month. Once we receive the check from TH Professionals our process is to close the account in our system. If Mr. [redacted] would have called our office notifying us of this payment, our office procedure is to put the patient on hold and contact the collection agency to verify. Mr. [redacted] did not call us after he made this payment on March 8. 2017 Desired Outcome/SettlementDesired Settlement: Other (requires explanation)1.Send me an itemized bill. (Mr. [redacted] did not call us to ask for an itemized. Now that we are aware of his payment, we have requested the information from the collection agency and we will be closing out the account and sending him the itemized statement once the payment information is received.)2. Return to me the check that I had written with an error on it. (Patient never asked for the incorrect check to be returned. Now that we are aware it will be returned with the itemized statement. )3. Send me a statement saying that my account has been PAID IN FULL in the amount of $1,151.28 on 03-08-17. (The collection agency gave us a different amount that Mr. [redacted] paid them. This is why we have to wait for payment information from the Collection Agency before we can send out paid in full itemized statement.) 4. Update or correct my credit report. (As stated above [redacted] on 3/8/17 from [redacted] & Medical Collections LTD told Mr. [redacted] this past due balance had not been reported to the credit bureau so no further action can be taken on this request.)