Holistic Management International

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  I am very disappointed in Clopay; however they have washed their hands of us as a customer there is no alternative except to accept their response.
Regards,
[redacted]

[redacted],We apologize for the situation you have experienced.  As a goodwill gesture we would like to offer you $100 to compensate you for your incovenience.  You should receive your payment within the next 3 weeks.Please contact me if you have any additional questions.[redacted]...

[redacted]Supervisor - Clopay Consumer Services(800) [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, provided Clopay follows through with the stated resolution. 
Regards,
[redacted]

[redacted]As we discussed, the rust you are experiencing on your door is not covered under the manufacturer's warranty.  However, as a good will gesture, we will replace the bottom section on your door.  It will be shipped to the Home Depot.  Please let us know if you want it sent to the store on Colisuem Drive or Daniel Webster Way.Thank You[redacted] - Clopay Consumer Services