Holladay House & Home Center

Good morning, my name is [redacted] I was made aware of this situation this morning and I can assure you this will be promptly addressedI have discussed this with [redacted] and he assured me he processed a credit on the credit card number providedI suspect Mr [redacted] issued a credit to the wrong credit card numberI am having this researched and it will be resolved by early next weekOur Office Manager is out of the office until Monday for EasterI am sorry this happenedWe do not operate our business in this mannerSincerely, [redacted]

case number [redacted] The original request from the customer was to either issue a credit to their credit card or a cashiers checkWe have issued a credit to their credit card which will transmit tonight automaticallyIt was issued to their credit card ending in [redacted] in the amount of $ [redacted] We are sincerely sorry this was not processed sooner

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Holladay House & Home Center regarding complaint ID [redacted] Regards, [redacted]

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Holladay House & Home Center regarding complaint ID
***
Regards,
*** ***

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Holladay House & Home Center regarding complaint ID
***
Regards,
*** ***

I was not aware of this issueI apologize for the ridiculous amount of time this has takenI will look into this and get it corrected as quickly as possibleI will let you know what I find outSincerely,*** ***

Good morning,      I received the first complaint this morning. I was surprised to see this as this customer has been refunded in full. On 02 February 2015 Ms. [redacted] purchased an [redacted] reclining sofa and loveseat. It was delivered 21 February 2015. On 25 February we...

picked the furniture up and Ms. [redacted] reselected a set from a better quality manufacturer.  We ordered the new set from the manufacturer and to date, we have not received the new set. I am sorry the original set was not satisfactory, and I am equally sorry the new set did not arrive in a timely manner. I am not sure what caused the delay as I have been out of the store with medical issues. I am working part time now, slowly working my way back into the store. I had stopped in one afternoon when Ms. York's daughter stopped by to pickup her refund check. I was told it had been mailed by our employees however; when I learned Ms. [redacted] had not received her check, I immediately instructed our new General Manager to issue a replacement check while she waited. We stopped payment on the first check. We attempted to satisfy Ms. [redacted] and I am sorry this didn't happen. We have refunded her in full. We delivered the first set at no charge, picked it up at no charge and were prepared to deliver the replacement set at no charge. It is also my understanding the replacement set was more expensive than the original, and Ms. [redacted] was not charged the increase. We were only charging the same price as the original furniture cost. I understand Ms. [redacted] is frustrated. We try very hard to satisfy our customers. We will not pay the interest she is requesting. Please let me know if you need any additional information.Sincerely,[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Holladay House & Home Center regarding complaint ID...

[redacted].
Regards,
[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Holladay House & Home Center regarding complaint ID...

[redacted]
Regards,
[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Holladay House & Home Center regarding complaint ID...

[redacted].  While I have not heard back about this specific complaint I did call the store again on Sunday, November 22nd and spoke with the owner [redacted].  He said he promised I would have my piece of furniture (console) before Christmas (December 25th).  While we are not holding our breath it is a shame that this company cannot provide better service or communication.  I told him the Revdex.com would be reaching out to him as a complaint was filed and he said he would be happy to respond, but I guess that is just more talk.
Regards,
[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Holladay House & Home Center regarding complaint ID...

[redacted].
Regards,
[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Holladay House & Home Center regarding complaint ID...

[redacted].
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]