Spoke with Jerry. "This was Classified as a restoration cleaning. The carpet had not been cleaned in 4 yrs. Last time I did it, I cleaned 3 rooms and an area rug. I explained what the charges were with the husband and there was not a problem, as he wrote me a check. I made an error in...
calculation on the square footage and I addressed that immediately. It was a $68.00 overage.
The customer called irate and stated that I over charged her. I explained that I could not clean the carpets for what I charged 4 years ago and this time, I cleaned 6 rooms. She told me she thought I over charged her $200.00.
Complaint: [redacted]I am rejecting this response because: The business is not offering a resolution. I' m willing to accept between $150-200 for excessive charges without first a written estimate. Had I known the amount of the service, I would have declined the service as we had not budgeted for that. Additionally, there was no written estimate before the work was completed. It was only after I called to ask about the services costing so much that he stated he overcharged me by $68.00. Sincerely,[redacted]
Spoke with Jerry. "This was Classified as a restoration cleaning. The carpet had not been cleaned in 4 yrs. Last time I did it, I cleaned 3 rooms and an area rug. I explained what the charges were with the husband and there was not a problem, as he wrote me a check. I made an error in...
calculation on the square footage and I addressed that immediately. It was a $68.00 overage.
The customer called irate and stated that I over charged her. I explained that I could not clean the carpets for what I charged 4 years ago and this time, I cleaned 6 rooms. She told me she thought I over charged her $200.00.
Complaint: [redacted]I am rejecting this response because: The business is not offering a resolution. I' m willing to accept between $150-200 for excessive charges without first a written estimate. Had I known the amount of the service, I would have declined the service as we had not budgeted for that. Additionally, there was no written estimate before the work was completed. It was only after I called to ask about the services costing so much that he stated he overcharged me by $68.00. Sincerely,[redacted]