Holland Carpet & Upholstery

Complaint: ***I am rejecting this response because: The business is not offering a resolution I' m willing to accept between $150-for excessive charges without first a written estimate Had I known the amount of the service, I would have declined the service as we had not budgeted for thatAdditionally, there was no written estimate before the work was completedIt was only after I called to ask about the services costing so much that he stated he overcharged me by $ Sincerely,*** ***

Spoke with Jerry "This was Classified as a restoration cleaningThe carpet had not been cleaned in yrsLast time I did it, I cleaned rooms and an area rugI explained what the charges were with the husband and there was not a problem, as he wrote me a checkI made an error in
calculation on the square footage and I addressed that immediatelyIt was a $overage.
The customer called irate and stated that I over charged herI explained that I could not clean the carpets for what I charged years ago and this time, I cleaned roomsShe told me she thought I over charged her $