Holland Hats

Complaint Information: I received emails from [redacted] regarding a return for refund on an item purchased on 7/7/, well over two months after his wife purchased the hatI explained to him that it was not only past our refund time but also past our exchange time (we post a day refund/day exchange policy)It also was past the season change and she had purchased a summer hatIf the hat were unworn and undamaged , we may have been willing to allow an in-store credit but not a refund [redacted] stated that the hat was advertised as "one size fits most" , this is completely , the hat comes in specific fitted sizes (see link below)http://www.hollandhats.com/catalog/i1252.html If you click on sizes you can see that it is offered in different sizesThis is our return policy clearly posted at the top left of our webpage; http://www.hollandhats.com/id25.html and here is the relevant info "cut and pasted" from our return policy; "We have a fourteen day refund/day exchange policy from date of purchase.For the holidays,all purchases from October 15th-December 25th may be exchanged through January 15th." Please note that this is highlighted in black so as to be prominent and visableFrankly , I am shocked that I had to waste all this time answering about a return 2-1/months from date of purchase but respect Revdex.com enough to respondIf you have any questions , please call or email me for and immediate responseThank you, [redacted] PS-This is a link to our testimonial page which give a clear picture of how we treat our customers; http://www.hollandhats.com/id77.html Please acknowledge receipt if you would

Complaint Information:

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I received emails from [redacted] regarding a return for refund on an item purchased on 7/7/2014 , well over two months after his wife purchased the hat. I explained to him that it was not only past our refund time but also past our exchange time (we post a 14 day refund/30 day exchange policy). It also was past the season change and she had purchased a summer hat. If the hat were unworn and undamaged , we may have been willing to allow an in-store credit but not a refund. [redacted] stated that the hat was advertised as "one size fits most" , this is completely false , the hat comes in specific fitted sizes (see link below). http://www.hollandhats.com/catalog/i1252.html If you click on sizes you can see that it is offered in 11 different sizes. This is our return policy clearly posted at the top left of our webpage; http://www.hollandhats.com/id25.html and here is the relevant info "cut and pasted" from our return policy; "We have a fourteen day refund/30 day exchange policy from date of purchase.For the holidays,all purchases from October 15th-December 25th may be exchanged through January 15th." Please note that this is highlighted in black so as to be prominent and visable. Frankly , I am shocked that I had to waste all this time answering about a return 2-1/2 months from date of purchase but respect Revdex.com enough to respond. If you have any questions , please call or email me for and immediate response. Thank you, [redacted] PS-This is a link to our testimonial page which give a clear picture of how we treat our customers; http://www.hollandhats.com/id77.html Please acknowledge receipt if you would .