Holland Motor Homes

Dear Ms. [redacted],Thank you for your recent message to the Revdex.com regarding your awning damage and related repairneeds. We regret that you experienced poor communication and an incomplete resolution ofyour requests, and that this resulted in a clear inconvenience to you.While we are not always perfect in...

our ability to provide good service on every occasion, it isimportant that we strive to do so. We therefore very much appreciate that you took the time towrite and describe your experience. Hopefully this example will help us better evaluate ourservice and enable a better service offering to you and all of our customers in the future.Subsequent to receipt of your message, I asked our Service Director (Alan Beekman) toinvestigate, and I understand that you are now in direct contact with him. Alan informed metoday that he ordered a new awning a few days ago, and has arranged to have this new awninginstalled at your location, all at our expense. [redacted] plan is to call you immediately after receiptof the awning from the supplier, so he can arrange a convenient time with you for theinstallation. Hopefully this next service event will proceed swiftly and completely to yoursatisfaction, which is [redacted] absolute intention.If you have any questions in the interim, please continue to work directly with Alan; I have askedhim to keep me informed and to ensure that you are satisfied in our efforts to resolve this matter.We look forward to assisting you soon, and thank you again for your patience and attention.Sincerely,[redacted]Vice PresidentHolland RV Centers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me provided I do not get charged $500.00 deductible for the repairs for which I have scheduled at [redacted]. in [redacted]. The repairs will be made June 25th 2015. If needed I will rewrite the a acceptance letter. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thank you for your assistance in this matter.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for your letter Mr. [redacted].  Please see my reply attached.[redacted], V.P.Holland Motor HomesDear Mr. [redacted]Thank you for your recent message to the Revdex.com regarding the DMV registration issue and yourrepair needs. We regret that you experienced poor communication and an incomplete...

resolutionof your requests, and that this resulted in a clear inconvenience to you.While we are not always perfect in our ability to provide good service on every occasion, it isimportant that we strive to do so. We therefore very much appreciate that you took the time towrite and describe your experience. Hopefully this example will help us better evaluate ourservice and enable a better service offering to you and all of our customers in the future.Subsequent to receipt of your message, I asked our Service Director ([redacted]) toinvestigate, and I understand that you are now in direct contact with him. He mentioned to metoday that he has arranged an appointment for you in the near future for us to resolve the centerconsole issue. Hopefully this next service event will proceed swiftly and completely to yoursatisfaction, which is [redacted]’s absolute intention.I understand also that you have spoken to our Finance manager, [redacted], and that uponinvestigation it was clear to us that the DMV made an error. This particular error does occur onoccasion, but it is also relatively easy to correct (I understand your registration correction isbeing processed by the DMV today). However it is perplexing to me that we somehow droppedthe ball when you initially informed us of this. For that I can only apologize that our staff didnot take steps to process the correction immediately, at the time of your initial request. The fireindeed was a great distraction but as I said, we must always strive to do our best.If you have any questions in the interim, please continue to work directly with [redacted]; I have askedhim to keep me informed and to ensure that you are satisfied in our efforts to resolve yourservice requests. We look forward to assisting you now to resolve these specific matters, andthank you again for your patience and attention.Sincerely,[redacted]Vice PresidentHolland RV Centers

To: Mr. [redacted],
We appreciate your path towards resolution regarding this matter. To answer your questions - My earliest attempt to resolve this was an un-returned voicemail left in a department mailbox - I believe the Service Department. The second was [redacted] and the third, a "Sales Manager" which I thought his name was "[redacted]". I would prefer to have the check made out to myself and be picked-up at one of your locations as soon as possible. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Mr. [redacted],It is my understanding that this matter was resolved over the weekend, and that you worked with our sales manager [redacted] and our finance manager [redacted] to achieve resolution.Please let me know if that is not the case and I will investigate further.We appreciate your...

business and look forward to working with you in the future.Thanks and best regards, [redacted], V.P.Holland RV Centers