Holland Residential

January 19, Re: [redacted] Complaint [redacted] To Whom it May Concern: [redacted] was a resident of [redacted] from 9/10/2014-6/11/ On 5/26/he gave notice that he would be terminating his lease early with a move out date of 6/11/ On 6/11/the keys were turned in to his apartment On 6/24/his deposit accounting was completed, he was charged as follows: $termination fee per the lease agreement $for utilities from 5/1/2016-5/31/ $for final utilities from 6/1/2016-6/11/ $for carpet cleaning and sanitation clean Total Charges $ [redacted] had a deposit of $that was applied to his balance leaving a balance due of $ 6/26/Ana T [redacted] (Assistant Property Manager) mailed [redacted] a balance due letter for $ 7/4/ [redacted] emailed the property inquiring about the sanitation and carpet cleaning charges 7/5/Ana T [redacted] replied to his email with the above breakdown of charges 7/5/ [redacted] called and spoke to Melissa J [redacted] the Property Manager who let him know she would look at the sanitation and carpet cleaning charges 7/6/ [redacted] emailed the property stating the Interim Property Manager Trevor had stated there would be no charges 7/9/Ana emailed [redacted] letting him know she would speak to Trevor about any charges he agreed to waive 7/21/Melissa instructed Ana to go ahead and waive the sanitation charges and carpet cleaning charges that were in question 7/21/Ana credited [redacted] account the $sanitation and carpet cleaning charge reducing his balance to $ 7/22/ [redacted] account was turned over to Rent Collect Global for a balance of $ Please let me know if you have any further questions His ledger before and after the adjustment are attached as well as a screen capture of the details of the credit to his account for the charges Thank you, Melissa J***

The residents moved into the unit with brand new carpetWe offered to complete a move-out inspection with them on the Monday following their move-out. They did not take advantage of this offer. Obvious signs and smells of pet urine throughout the apartment were evident when we
inspected the apartment home after move-out. We do have photos of the damages and have forwarded these photos to the residents.
On 04/04/16, the property manager emailed to *** the photos of the pet urine damages and informed her that we would not be crediting the charges. Management spoke to both roommates on separate occasions when they disputed having had a pet in the apartment. The Regional manager for this property also called the roommates on two occasions to explain the charges and provide the proof of damages but received the residents’ voicemails both times
We provided to the residents all proof from the carpet vendor and pictures to support our reasons for charging them. The carpet was salvaged due to the work of our carpet vendor. We charged the residents only what the vendor charged the property for the restoration

Hello, [redacted], Thank you for brining this issue to my attention. I have reviewed your account and as a customer service gesture, we will adjust your carpet billing so that you do not owe us anything additional. Your new paperwork will be sent out shortly. I apologize for the...

miscommunication. Thank you,Dan D[redacted]@hollandpartnergroup.com

January 19, 2017
Re: [redacted] Complaint [redacted]
To Whom it May Concern:
[redacted] was a resident of [redacted] from 9/10/2014-6/11/2016.
On 5/26/2016 he gave notice that he would be terminating his lease early with a move out date of 6/11/2016.
On 6/11/2016 the keys were...

turned in to his apartment.
On 6/24/2016 his deposit accounting was completed, he was charged as follows:
$1934.00 termination fee per the lease agreement
$40.24 for utilities from 5/1/2016-5/31/2016
$14.25 for final utilities from 6/1/2016-6/11/2016
$70.00 for carpet cleaning and sanitation clean
 
Total Charges $2058.49
 
[redacted] had a deposit of $250.00 that was applied to his balance leaving a balance due of $1808.49.
 
6/26/2016 Ana T[redacted] (Assistant Property Manager) mailed [redacted] a balance due letter for $1808.49.
7/4/2016 [redacted] emailed the property inquiring about the sanitation and carpet cleaning charges.
7/5/2016 Ana T[redacted] replied to his email with the above breakdown of charges.
7/5/2016 [redacted] called and spoke to Melissa J[redacted] the Property Manager who let him know she would look at the sanitation and carpet cleaning charges.
7/6/2016 [redacted] emailed the property stating the Interim Property Manager Trevor had stated there would be no charges.
7/9/2016 Ana emailed [redacted] letting him know she would speak to Trevor about any charges he agreed to waive.
7/21/2016 Melissa instructed Ana to go ahead and waive the sanitation charges and carpet cleaning charges that were in question.
7/21/2016 Ana credited [redacted] account the $70.00 sanitation and carpet cleaning charge reducing his balance to $1738.49.
7/22/2016 [redacted] account was turned over to Rent Collect Global for a balance of $1738.49.
 
Please let me know if you have any further questions.  His ledger before and after the adjustment are attached as well as a screen capture of the details of the credit to his account for the charges.
 
Thank you,
 
Melissa J[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We apologize for the inconvenience you’ve experienced. We have placed a stop payment on the check initially mailed and are issuing a new check which it will be overnighted to you once it has been generated.
 
Sincerely,
 
Sedona at Bridgecreek management

We are sorry to hear about your frustrations at [redacted].  It is always our intention to provide the best in customer service and overall experience.  We have had our challenges with hiring an exceptional team and continue to work to get the best team in place.  Our maintenance...

team is now full and working hard to tend to the property needs daily.  Please let us know if you see any areas in which we need to place more attention and we will be happy to address.  Our leasing team is almost full and excited about the team to come!  As you know we have begun the process of a massive amenity upgrade for the community.  The pool area will be larger and packed with plush seating and luxury conveniences never seen before in the area.  With any upgrade, there are challenges with noise and dust however it is necessary in order to complete the work. The website is up and running and no issues have been reported for a few weeks if not longer.  With any technology, there could be times where the site needs repairs or upgrades.  We fully understand your frustrations, especially with the recent utility billing confusion as we were also feeling the pain of the situation.  We do not anticipated this ever happening again and have communicated that to our utility billing company as well. Please do not hesitate to reach out to me directly as the regional property manager to discuss concerns.  I am happy to help! Kind regards,Brenda M[redacted]@hollandpartnergroup.comphone: 720-452-3034

Solara, by Holland Residential, has been in my 7 years of renting apartments the worst experience I have ever had. I cannot express how undermined and demeaned my renters rights feel with this company. I have filed several complaints with the Holland Residential corporate office, to get no resolution of any sort. How much money I have wasted because of the incompetence of their management, or the stupidity and frugal greedy decisions made by the corporate office. Not making the necessary and small repairs and adjustments to call for any sort of rent raise; as they have often done in the past to "keep up with other local apartment prices." Washers and dryers for over a year now still without maintence, our water being shut off for more days than I can even keep count of, having maintence work orders misplaced or disregarded for months because their "lack of staffing." I almost forgot to mention the extremely intrusive less than 48 hour notice of entry for appraisal by their corporate employee, the uncooperative contemptuous attitude of management figures vomiting lines of arrogant hypocritical assurance, and private venders admitting the lack of care there of certain important pieces of equipment and structure on the Solara mill avenu property. Furthermore I would encourage no one to seek abode with any of the Holland residential properties after the mistreatment and lack of care I have personally witnessed.