Holleicke Perrin Tires, Inc.

Complainant called the dealership on May 16, Our GSM answered the call and the call was very unpretentiousComplainant told our GSM that the air conditioner was leaking on the floor board of the passenger seat and GMS told her to bring it in When she arrived the GSM went out to
take a look at the vehicle There is no question that the passenger floor board was wet GSM did not argue water issue with her; in fact he was very sympathetic and felt awful that this happened to her He let her know the service department would look into the issue, and we would move forward from there Complainant did not have time to wait for the service department because she had to get back to work However, while the GSM was looking at the truck with the complainant he did mention that she could bypass the service and trade the truck in so it would become our problem instead of hers He did not pressure her with this idea, he just mentioned it, but she was very interested in doing so She left because she had to get to work, but it was her decision to come back to test drive the new truck with the Sales Associate She did not come back for service, she came back to test drive GSM let her know that he could not possibly lower her payment, and she was well aware of this However, she was getting a bigger truck, with many more options, a year newer, and her interest rate went down (we had to work very hard with the banks to make this happen for her) She told the GSM that she was going to get Nissan North America (NNA)to give her an extra rebate and the GSM told her that had nothing to do with our dealership All of this took place on Saturday On Monday she called our GSM and told him NNA was giving her a $2,rebate, GSM asked her for the name and number of the person she called so he could verify before moving forward GSM called the person at Nissan and they had "no clue" what she was talking about, she did call and they (NNA) offered her an extended warranty or a service plan but it had nothing to do with a rebate GSM called *** back and told her that Nissan was not offering any such thing; her response was that she knew the CEO of Nissan and she would get him to take care of it On Tuesday she called GSM again (he did not call her she called him) and let him know she was still waiting to hear from Nissan; however, she wanted us to hold the truck for her because she did not want anybody to drive it Later in the day GSM called her to follow up, she stated "I have not heard back from Nissan but I do not care, I want the truck and I will be there tonight at o'clock." GSM stated “Great come on in”. Her issue is with Nissan (NNA), and has nothing to do with Valley Nissan We did everything correct and she bought the truck Valley Nissanwent above and beyond to help get her a much nicer, much more expensive, more options, and a newer truck for a minimal increase in payment and a lower interest rate As per your letter stating our response will be publicly posted on the Revdex.com website, I have not included any information that personally identifies the customer(s) Please feel free to contact me should you require additional information or assistance Regards,*** ***, Managing Partner and General ManagerValley Nissan*** *** *** ***Staunton, VA 24401***###-###-####

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Mr***, reported infomation is not correct. His letter of response is false. Number I did not get a newer year vehicle, the vehicle I had was a and I traded for a 2015, the only thing slighty different was some of the added features that didnt need considering the increase in cost. Unfortunatley they had a limtted selection and I did not want to be stuck with a vehicle in the shop for or more months as I did with their sale of the Rouge. Therefore he is trying to *** and I DO NOT ACCEPT HIS UNTRUE RESPONSE! not to mention he was Very Rude and in a hurry to get rid of me the first time I spoke with him. This Company will never see my business again.Truly Bad Management
Regards,
*** ***

Valley has reached out to customer to set up a meeting for her to come in and go over the paperwork that was signed.

Our stance is this claim is a case of buyer’s remorse, which is a sense of regret after having made a purchase of an expensive item such as a car or house.  As the complainant states, “A couple months down the road my fiancé accepted a job that required him to have a 4 door vehicle....

 Sadly, we decided at this point in our life we would have to trade-in the Corvette for another vehicle.”   The contract which is signed by the complainant and the co-buyer clearly shows the cash price, total down payment (trade-in, gross trade-in allowance, less pay off made by seller, equals net trade in – cash & other), unpaid balance of cash price, official fees paid to government agencies,government license and/or registration fees, government certificate of title fees,other charges (seller must identify who is paid and describe purpose), total other charges and amounts paid to others on your behalf, and the amount financed.  Unfortunately, it appears the complainant does not understand loan structure and simple finance charges.As per your letter stating our response will be publicly posted on the Revdex.com website, I have not included any information that personally identifies the customer(s).  Please feel free to contact me should you require additional information or assistance.  Regards,[redacted], Managing Partner and General ManagerValley Nissan