Hollick-Kenyon Dental

I read the following response from Hollick-Kenyon DentalI will accept there offer [redacted] only if they refund the $back to my ***I do not want store credit

I read the following response from Hollick-Kenyon Dental. I will accept there offer [redacted] only if they refund the $300 back to my [redacted]. I do not want store credit.

We are saddened to hear a patient of ours has felt the need to write to the Revdex.com in regards to her insurance not covering a portion of the cost of her dental treatment. [redacted] assure you we do take this seriously. We hope to clarify...

this matter and strive to have both parties satisfied. [redacted] The problem is with the insurance the patient has and that the insurance did not cover the full amount of her treatment.                 We did our best to send what is called a pre-determination to the insurance companies for the patient to find out exactly what would be covered. We received these from both of her insurance providers stating that her crown would be covered at 100%. However, these pre-determinations did not state the annual maximum dollar amount allowable on the plan. This is not something we can find out at the dental clinic, as the insurance companies will only provide this information to the policy holders due to privacy issues. Since we did not have this number, we had no idea that we would be going over the plan limit for the year by doing her crown. This plan maximum was asked from the patient on multiple occasions via email, and telephone, but was not provided until after the treatment was completed. Our financial agreement states you (as the patient), gives us (the dental clinic), permission to debit any amounts owing after the insurance has made their payment, and that you would be contacted (which she was) stating the payment has been processed. We do have a signed copy of this agreement from the patient. Additionally, we send all of our patients a receipt of payment to their email on file (nothing had bounced back from the email for this patient). Also, the insurance companies should be providing copies of the “Explanation of Benefits” to the member stating what procedures were completed and what was paid out.   As much as we try to do the best we can [redacted], we ultimately have to put the onus on the patient to know what will be covered by their insurance. Had we known the annual maximum of her primary insurance, I’m sure we could have avoided this situation all together. We are always willing to help our patients understand their insurance given we have all the information of their plan. We apologize for any misunderstanding on our part. We look to resolve this case by applying the $300.00 credit [redacted]. We will also resend a copy of her receipt and ledger to the patients email on file.   Thank you,   M.B.