Hollin Hall Pastry Shop

To Whom this may concern, My Name is Nadia P [redacted] the Manager and Pastry Chef at Hollin Hall Pastry Shop in Alexandria VirginiaWe just received a letter of complaint made to you by a customer named [redacted] Her complaint was that it is illegal to have a cent fee to a credit card payment that is less than $The Past year due to high credit card fees we have started to have this fee of cents if the paid amount is less than $For customers that are not aware of the fee that is also clearly placed in front of our register we usually let them know that we will waive the fee for the first time just so we are letting them know for future transactions [redacted] was told about this fee and the young lady assisting her let her know that we would waive the fee this time just for future notice that there is a fee [redacted] clearly was unhappy and made some remarks to the young lady, the young lady she expressed in her complaint as the “foreign girl”Though she was nothing but helpful and again waived the feeWe post this sign up for our fee to let the customer know that we are charged for the credit transactions and since when the Dodd- Frank Wall Street Reform and Consumer Protection Act was made since it costs us small businesses to accept credit cards; Small transaction amounts can make accepting these credit cards unprofitableSo since it is not illegal to create that fee we will reserve our rights and keep the posting up and keep explaining to customers who have questions about the fee and let them know why we have it, always in a positive respectable way [redacted] demands that we remove our sign and wave the fee since it is “illegal” in her thoughtsThough [redacted] has made some very inappropriate comments to the young lady working for us we still remained nice and accommodating to herPlease let me know how we can remove this complaint against our business for having it on our record I believe will remain a negative aspect for our small business in the futureIf you have any questions or concerns or are willing to help me out please email me or call me *Nadia [redacted] at any timeThank You very much for your time, NadiaManager/ Pastry ChefHollin Hall Pastry Shop

To Whom this may concern,
 
My Name is Nadia P[redacted] the Manager and Pastry Chef at Hollin Hall Pastry...

Shop in Alexandria Virginia. We just received a letter of complaint made to you by a customer named [redacted]. Her complaint was that it is illegal to have a .25 cent fee to a credit card payment that is less than $5.00.
 
The Past year due to high credit card fees we have started to have this fee of .25 cents if the paid amount is less than $5.00. For customers that are not aware of the fee that is also clearly placed in front of our register we usually let them know that we will waive the fee for the first time just so we are letting them know for future transactions. [redacted] was told about this fee and the young lady assisting her let her know that we would waive the fee this time just for future notice that there is a fee.
 
[redacted] clearly was unhappy and made some remarks to the young lady, the young lady she expressed in her complaint as the “foreign girl”. Though she was nothing but helpful and again waived the fee.
 
We post this sign up for our fee to let the customer know that we are charged for the credit transactions and since 2010 when the Dodd- Frank Wall Street Reform and Consumer Protection Act was made since it costs us small businesses to accept credit cards; Small transaction amounts can make accepting these credit cards unprofitable.
 
So since it is not illegal to create that fee we will reserve our rights and keep the posting up and keep explaining to customers who have questions about the fee and let them know why we have it, always in a positive respectable way.
 
[redacted] demands that we remove our sign and wave the fee since it is “illegal” in her thoughts. Though [redacted] has made some very inappropriate comments to the young lady working for us we still remained nice and accommodating to her.
 
Please let me know how we can remove this complaint against our business for having it on our record I believe will remain a negative aspect for our small business in the future.
 
If you have any questions or concerns or are willing to help me out please email me or call me *Nadia* at any time.
 
Thank You very much for your time,
 
Nadia
Manager/ Pastry Chef
Hollin Hall Pastry Shop

To Whom this may concern, My Name is Nadia P[redacted] the Manager and Pastry Chef at Hollin Hall Pastry Shop in Alexandria Virginia. We just received a letter of complaint made to you by a customer named [redacted]. Her complaint was that it is illegal to have a .25 cent fee to a credit card...

payment that is less than $5.00. The Past year due to high credit card fees we have started to have this fee of .25 cents if the paid amount is less than $5.00. For customers that are not aware of the fee that is also clearly placed in front of our register we usually let them know that we will waive the fee for the first time just so we are letting them know for future transactions. [redacted] was told about this fee and the young lady assisting her let her know that we would waive the fee this time just for future notice that there is a fee. [redacted] clearly was unhappy and made some remarks to the young lady, the young lady she expressed in her complaint as the “foreign girl”. Though she was nothing but helpful and again waived the fee. We post this sign up for our fee to let the customer know that we are charged for the credit transactions and since 2010 when the Dodd- Frank Wall Street Reform and Consumer Protection Act was made since it costs us small businesses to accept credit cards; Small transaction amounts can make accepting these credit cards unprofitable. So since it is not illegal to create that fee we will reserve our rights and keep the posting up and keep explaining to customers who have questions about the fee and let them know why we have it, always in a positive respectable way. [redacted] demands that we remove our sign and wave the fee since it is “illegal” in her thoughts. Though [redacted] has made some very inappropriate comments to the young lady working for us we still remained nice and accommodating to her. Please let me know how we can remove this complaint against our business for having it on our record I believe will remain a negative aspect for our small business in the future. If you have any questions or concerns or are willing to help me out please email me or call me *Nadia* at any time. Thank You very much for your time, NadiaManager/ Pastry ChefHollin Hall Pastry Shop