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Hollingsworth Home Improvement Reviews (1)

I have used [redacted] Home Improvement (HHI) to replace my roof with GAF roof system in July of It is a two story house with two attached car garage, a large porch, and two gable endsI am very pleased with the overall quality of their workThey took care of all the details and got the job done within expected time frame, The roof is elegant The first thing I noticed about HHI was the promptness with which Tammy [redacted] responded to my initial request via their websiteWe exchanged emails, had a detailed phone conversation, and got a project coordinator come to my property, all within about three days from my initial contactI found her enthusiastic to collaborate on this project, which is a good tone to start withTheir responsiveness and sense of collaboration continued throughout the entire project Like every good contractors HHI crew set up tarps to protect flowerbed and keep the debris from messing up my lawn They got the shingles delivered directly to the rooftop by the supplierThere is some fee for such a deliveryBut, I think it is a wise decision by HHI as it eases some unnecessary hardship of the crewThis also means that there were no roofing materials stored on my driveway for days on end and no one could tell my roof was going to be replaced until the crew showed up the day of the jobIn the evening they cleaned up my lawn and backyard using magnetic rollers, as well as they couldThey used a trailer on wheels, which they brought in w/ them, to haul all debris awayNeighbors who saw the house on their way to work before the crew arrived and in the evening after the crew left, must have been surprised to see a new roof appear from nowhere! There have been some minor slips, all of which were duly taken care of in a timely fashion by HHIThey try not to be wasteful, which is a good thingHowever, by the end of the day they ran out of some shinglesThis shortage left a small section of my lower roof w/out shingles; they made sure that it was covered with watershield so that there were no issuesThey came early next morning and completed that sectionSecondly, wrong colored drip edges were delivered for which correct replacement was brought to the site by their supplier quicklyFinally, a two feet ridge vent on a lower gable on the back was not installedThey had to send someone to put the ridge vent on the third daySuch mistakes happen, especially given how hectic they must be due to pent up demand for exterior work in our area, and these mistakes are not critical; what is important is that HHI took care of these issues promptly and thoroughly My project coordinator was Harry [redacted] who kept long hours and was a pleasure to work withHe paid attention to my concerns, which manifested in his written proposalI have pestered him with many queries and found him to be remarkably patientHe was quick to provide answers to my questionsWhen he was unsure about some issues he got back to me later with accurate information, rather than providing some hand waving answersHis proposal (contains pictures and graphics!) not only describes what they do and pricing but also explains why these items need to be done, which is a good strategyHe showed up early in the morning on the day of the installation and stayed a couple of hours to make sure everything was well underwayAfter the roof was completed Harry was not quite happy with how some of the ridge caps were sitting (it looked all fine to me)He got someone to come the next day to check and redo some of the ridge capsFinally, there have been nails from the tear off that got in the downspout and over the days following the roofing rain water kept flushing them outWhen I let Harry know he showed up with a magnetic roller himselfI have a playset in the backyard which was enough of a distance away from the main building that I would not expect nails to reach during roof tear off But, Harry carefully combed through the area all around the playset to make sure there were no nails to be foundIt was quite a thoughtful thing to do They sent me an invoice about two weeks after the job was completed and waited another three weeks as I requestedI appreciated that and it revealed a high degree of commitment to customer satisfaction as well as a financially sound businessFinally, Phil [redacted] showed up to meet and have a chat with me the day of the jobI appreciated this gesture All in all, I found HHI to be a great roofing contractor who addresses customer concerns well and their pricing reasonableThey are responsive, respectful, and punctualI would certainly recommend them for roofing

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Address: 31w154 91st St, Naperville, Illinois, United States, 60564-5679

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