Holly Memorial Gardens

Dear Revdex.com:Thank you very much for your letter dated August 3, regarding the above-referenced matterI greatly appreciate the opportunity to reply to the concern filed by a customer of Holly Memorial Gardens (the "Customer") and offer the following on behalf of Holly Memorial Gardens:I want to first express my sincerest apologies to the Customer for her dissatisfaction with the price she was charged for the installation of her husband's memorialIt is always our top priority to ensure that every family we are privileged to serve is completely satisfied with every aspect of their experience with Holly Memorial Gardens, and we are sorry that this goal was not reached with the Customer.Holly Memorial Gardens charges an installation fee to each customer that purchases a memorial either from Holly Memorial Gardens or from an outsider memorial vendorThe installation fee is identical for customers that purchase a memorial from Holly Memorial Gardens or from an outside memorial vendorThe amount of the installation fee is based on the square footage of the memorial and takes into account the amount of labor that will be needed to properly install the marker in accordance with Holly Memorial Garden's standards.Although we are empathetic to the Customer, we respectfully, but firmly, disagree with the allegation that Holly Memorial Gardens "is taking advantage of families in time of grief." We truly value the Customer and regret that she is unhappy about this situation.If the Revdex.com or the Customer wishes to discuss this matter further, please do not hesitate to contact me at [redacted]

Dear Revdex.com:Thank you very much for your letter dated August 3, 2017 regarding the above-referenced matter. I greatly appreciate the opportunity to reply to the concern filed by a customer of Holly Memorial Gardens (the "Customer") and offer the following on behalf of Holly Memorial...

Gardens:I want to first express my sincerest apologies to the Customer for her dissatisfaction with the price she was charged for the installation of her husband's memorial. It is always our top priority to ensure that every family we are privileged to serve is completely satisfied with every aspect of their experience with Holly Memorial Gardens, and we are sorry that this goal was not reached with the Customer.Holly Memorial Gardens charges an installation fee to each customer that purchases a memorial either from Holly Memorial Gardens or from an outsider memorial vendor. The installation fee is identical for customers that purchase a memorial from Holly Memorial Gardens or from an outside memorial vendor. The amount of the installation fee is based on the square footage of the memorial and takes into account the amount of labor that will be needed to properly install the marker in accordance with Holly Memorial Garden's standards.Although we are empathetic to the Customer, we respectfully, but firmly, disagree with the allegation that Holly Memorial Gardens "is taking advantage of families in time of grief." We truly value the Customer and regret that she is unhappy about this situation.If the Revdex.com or the Customer wishes to discuss this matter further, please do not hesitate to contact me at [redacted]