Holly Ridge Tire, Inc.

This tire shop is selling unsafe, faulty products.May 23, 2016Holly Ridge Tire118 Highway 17Holly Ridge, NC XXXXXDear Mr [redacted]: I am writing you due to concerns over the fact that I purchased another tire from your facility on May 19, 2016. I am asking for a complete reimbursement for the cost of that tire and taxes ($161.75). I feel I'm due a refund since the tire that blew out on May 19th, had just 2,459 miles on it and was purchased as a new tire on February 17, 2016.I plan to seek legal counsel if this matter is not resolved by June 9, 2016.Sincerely,Desired Settlementa refund of the cost of the faulty tire; $161.75Business Response I am sorry that you feel that we are at fault. As I explained to you in the certified letter that you received, you or someone else driving your car apparently ran over something and punctured the sidewall of the tire. IF it had been a defect with the tire itself the manufacture would have replaced it for you. However the manufacture does NOT cover road hazards and sidewall punctures can not be patched for safety reasons.(Is it safe to repair a flat tire? If a tire loses all or most of its air pressure, it must be removed from the wheel for a complete internal inspection to be sure it's not damaged. Tires that are run even short distances while flat are often damaged beyond repair. Most punctures, nail holes, or cuts up to 1/4 inch confined to the tread may be satisfactorily repaired by trained personnel using industry-approved methods. Don't repair tires with tread punctures larger than 1/4 inch, or any sidewall puncture. Also, never repair tires which are worn below 2/32 inch tread depth. Your best bet is to make sure your spare tire is always ready to do the job. Check it regularly for proper air pressure and be sure that it is in good shape. If your car is equipped with one of the several types of temporary spares, be sure to check the spare tire's sidewall for the correct inflation pressure, speed, and mileage limitations. See your dealer for expert tire repairhttp://www.michelinman.com/US/en/help/faq.html)You may also go to https://rma.org/tire-safety/tire-repair/ for more info on NOT repairing sidewall punctures.