Holly Springs Heating & Air Conditioning, Inc.

This was the contractor assigned for a claim filed through the home warranty program that we received with the purchase of our house. They replaced a capacitor in one of our A/C units. The same unit began to fail less than two months later and had to be re-serviced. The capacitor that has been replaced previously was diagnosed as being undersized, and had to be replaced again. I also made four phone calls over a period of multiple weeks to get them to return to complete the service they had agreed to perform on the second A/C unit. I gave up and had to file another claim to get a different vendor to address the issue. Perhaps their service is better if you aren't filing a claim through a home warranty program.

This was the contractor assigned for a claim filed through the home warranty program that we received with the purchase of our house. They replaced a capacitor in one of our A/C units. The same unit began to fail less than two months later and had to be re-serviced. The capacitor that has been replaced previously was diagnosed as being undersized, and had to be replaced again. I also made four phone calls over a period of multiple weeks to get them to return to complete the service they had agreed to perform on the second A/C unit. I gave up and had to file another claim to get a different vendor to address the issue. Perhaps their service is better if you aren't filing a claim through a home warranty program.","neg-1