Holly's Nails, LLC

The patient had 2 surgeries and paid for 2 specialty lens (not covered by his insurance). He received a receipt for payment at the time of service for both payments. The patient was sent statements for balance due for 1st visit, total due for both visits and a final notice for a total of 3...

statements per our policy. Patient was called and a message left asking for return call regarding outstanding balance. Not once did the patient contact our office. As patient was sent to collections with 30 days to pay balance w/o accruing fees and didn't pay until after that time, we do not feel a refund is in order. His credit was not effected as he paid before it was impacted. We do contact patients if payment is due on day of surgery or if large deductibles are involved, per our current policy. We feel that the patients should be aware of the policy that they have concerning coinsurance/deductible/copays due.