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Hollywood Casino Lawrenceburg

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Hollywood Casino Lawrenceburg Reviews (3)

Hollywood Casino and Hotel continually strives to maintain a high standard of quality, cleanliness and service. All complaints brought to our attention, are thoroughly investigated and reviewed by our insurance company. The insurance company performed an independent... investigation and made their determination based on the facts available.The safety and comfort of our guests are a top priority and we deeply regret that this situation did not result in the outcome Ms. [redacted] expected.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Since my initial complaint, I have stayed in another hotel in the Cincinnati area. I talked at length with the the manager before booking my stay, since obviously I was a bit leary of staying anywhere after this experience. First of all, I was shocked to find that there are people who do bring "dead" bedbugs with them and try to stage infestation o get their money back!! She told us at least 3 or 4 stories about this, so in your defense I get why you challenged my complaint. On the other hand, why didn't you allow me to provide something from my extermination company? Why if service is your primary concern did you drag this out for more than 30 days? The only resolution I requested was to be provided the opportunity to speak to someone higher in the organization  I don't expect compensation at this point. 
Regards,
[redacted]

Hollywood Casino and Hotel continually strives to maintain a high standard of quality, cleanliness and service. All complaints brought to our attention, are thoroughly investigated and reviewed by our insurance company.    The insurance company performed an independent...

investigation and made their determination based on the facts available.The safety and comfort of our guests are a top priority and we deeply regret that this situation did not result in the outcome Ms. [redacted] expected.

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Address: 777 Hollywood Blvd, Lawrenceburg, Indiana, United States, 47025-2503

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