Hollywood Cleaners

November 20, 2017Dear [redacted] :I have received the aforementioned complaint filed by [redacted] and have reviewed his account accordingly.AvalonBay sold [redacted] prior to [redacted] ***’s lease end dateAvalonBay would have sent all available financial information to the new owners of the property, to include the amount left as a security deposit and the outstanding balanceA representative from the leasing office of the newly purchased property reached out to AvalonBay recently to request information regarding this accountFinancial breakdowns were provided to them via email on November 14, and November 16, 2017, respectivelyAdditionally, an email was sent to [redacted] ***’s roommate [redacted] on October 18, to advise of the last balance prior to the sale date.Per [redacted] ***’s request, I have enclosed a financial breakdown that includes charges to his account during his residency with AvalonBay [redacted] is welcome to reach out to me with any questions regarding the attachedQuestions pertaining to the ending balance on the account should be addressed to the current owners of the community.On behalf of AvalonBay, I would like to thank [redacted] for his residency.Please feel free to contact me directly with any questions.Yours truly,Michele BLoss Mitigation Support Specialist

I have received the rejection of my original response to Mr [redacted] ’s aforementioned complaint.I have confirmed with MrShamon N [redacted] , Community Manager of Avalon Willow, that the community was aware of the impending renovation when Mr [redacted] toured the propertyDuring their tour, Leasing Consultant Brittany Cshared this information with Mr [redacted] She also advised that each of the apartments would be renovated as part of the community-wide renovation.Shortly after moving in to Avalon Willow, MrN [redacted] spoke at length with Mr [redacted] and his guest at the community holiday party about the renovation projectAt that point Mr [redacted] still had the opportunity to take advantage of the 30-day guarantee offered to all new residents, but chose not toFurther, he has chosen not to take advantage of the offers afforded to him regarding the use of other gyms in the area.Again, we respectfully decline Mr [redacted] ’s request to pay for his [redacted] gym membership.Mr [redacted] recently submitted his Intent to VacateMrN [redacted] and I thank him for his tenancy and wish him the best in his future endeavors.Please feel free to contact me directly with any questions.Yours truly,Michele B [redacted] Loss Mitigation Support Specialist AvalonBay Customer Care Center

Please reach out to me with any questions [redacted] ** [redacted] The aforementioned complaint filed by [redacted] *** has been reviewed by myself, [redacted] confirmed that the leasing office voicemail messages are cleared daily and that no one remembers receiving any voicemails from [redacted] ***; nor did they receive any email messagesIn order to terminate his lease agreement, [redacted] would have to visit the leasing office to complete an Intent to Vacate formThe leasing office staff did not receive a visit from him[redacted] recently spoke with [redacted] and he has decided to remain in the apartment since he is now fully moved inBoth [redacted] and [redacted] *** are available to him should he have any further concerns or questions.On behalf of [redacted] and [redacted] , I would like to wish [redacted] all the best as he begins his tenancy at AVA Studio City.Please feel free to contact me directly with any questions.Yours truly,Michele B [redacted]

Please feel free to contact me with any questionsThank you,Michele

November 5, 2015Dear [redacted] : [redacted] ’s rejection of my initial response has been received and his account reviewed in detail.A credit of $was applied to [redacted] ’s account on October 8, 2015, leaving a balance due of $That balance was paid by [redacted] on October 9, 2015.I have taken the liberty of discussing [redacted] ’s refund request with MsKelly S [redacted] , Senior Community Manager of Avalon at Grosvenor StationShe and I agree that [redacted] is due a refund of $72.52.Once approved by [redacted] , I will expedite the processing and mailing of the refund to the address listed on his initial complaint.Please feel free to contact me directly with any questions.Yours truly,Michele BLoss Mitigation Specialist

The aforementioned complaint filed by [redacted] has been reviewed by myself and Ms. Hanna M***, Community Manager of [redacted] .Ms. M [redacted] and [redacted] were in communication within the last week and had the opportunity to speak in person on Tuesday, October 25, 2016. [redacted] ... shared his concerns with Ms. M [redacted] and offered a suggestion regarding the situation, which can be considered for future changes. [redacted] and Ms. M [redacted] discussed the fact that the package acceptance feature at the leasing office was offered as a convenience and was not an integral part of the lease agreement. As no amenity fee was charged for the service, a rent discount will not be forthcoming. However, as a courtesy, Ms. M [redacted] has agreed to accept packages for [redacted] through the holidays, as long as they’re addressed to him in care of the leasing office and include the leasing office address. Although disappointed about losing the feature, [redacted] was appreciative of the time Ms. M [redacted] set aside to speak with him as well as her kind gesture. Ms. M [redacted] and I would like to thank [redacted] for his tenancy at [redacted] . Please feel free to contact me directly with any questions.Yours truly,Michele B [redacted] Loss Mitigation Support Specialist AvalonBay Customer Care Center [redacted] Virginia Beach, VA [redacted] Phone: ###-###-#### Email: [redacted] @AvalonBay.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:1, Ok, these mistake finally got resolved. this is the right credit should be applied. 2, Look back the history, since day 1, including talk with NANCY AND DANIELLE M [redacted] , including tell the accounting staff start from Maya H***, to Maya H [redacted] s co-workers, a bunch of them, and each and every one of them call and just simply ask the # on the computer without really think with their brain, each of them waste me around 30-40 minutes. A BIG TIME got wasted, yours and ours. And then you sent us to collection, again, waste us time to explain to collection company, A BIG TIME too. Do you feel like say a sorry and then expect us to pay the balance happily forever? who is making up for our loss of wasting all our time and energy to tell you fix our credit in your system??? Regards, [redacted] ***

The aforementioned complaint filed by [redacted] has been reviewed by myself and MrMichael B [redacted] Senior Community Manager of Avalon Cove.I apologize for the inconvenience [redacted] experienced regarding his rent being paid at the end of his tenancyI can confirm that all residents enrolled in our recurring payment plan are advised that their last deduction occurs in their last full month of residency and that no automatic deduction occurs in their move-out monthThis information is provided to them on the Acknowledgment of Notice to Vacate [redacted] ’s document was printed on May 25, and hand delivered to his door by the leasing office[redacted] ’s account statement was sent to his address at Avalon Cove because we did not receive a forwarding address on file prior to him vacating on July 22, Once an updated address was received on August 30, 2016, his account was updated accordingly, however, his statement had already been sent by that dateIf a vacating resident does not provide a forwarding address, then statements are sent to the AvalonBay address so they can be forwarded by the postal service.Finally, we have reviewed all of the documentation provided to [redacted] and have concluded that the cleaning charge of $is validThis charge is supported by the Move Out checklist as well as the photos, which are supplied as a courtesyAs a friendly reminder, Section of the lease agreement signed by [redacted] on July 16, explains the residents’ responsibility regarding cleaning the apartment.On behalf of AvalonBay, I would like to thank [redacted] for his tenancy with Avalon Cove and wish he and his family a happy holiday season[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:The claim made by Avalon is deliberately misleading and grossly false. They have disabled my access to Avalon portal the same day we moved out, but the fact is that we never received any credit for parking fees. We have been charged and paid for those in our final installment. The acrobatics played with numbers after we moved out is part of elaborate attempt to skim the renters of any refund due.Just yesterday the Avalon emailed to residents that the water will be shut off on December 30th 2016, from 9am through 6pm. This is the fourth time in less than two months they officially announce to residents the failure in their plumbing system. There were many more shut off that were unannounced. Because this business operates under a different from original Avalon motto and acts as a slumlord out to gnaw as a vulture on anyone unfortunate enough to get into its' net. They charge a lot but do virtually nothing to improve the condition of the premises. Attention (through press if necessary) should be brought to the unscrupulous practices of Avalon management. I will do my part by publishing my reviews on [redacted] and Apartments.comI also welcome any press representative to contact me, as I have plenty of details to add and describe how poor quality of service Avalon delivers, while using the most dishonest means of keeping the refunds due. Regards, [redacted]

I have received the aforementioned complaint filed by [redacted] and have reviewed his account with Dionnedrea, a member of our Utility team here in the Customer Service Center.AvalonBay made numerous attempts to assist [redacted] with his concerns regarding the utility charges on his accountA minimum of five (5) requests were made during phone or email conversations with our leasing office staff and Customer Care representatives during which we requested that he provide all of the monthly [redacted] statements to the leasing office and/or our Customer Care Center for the length of his residency, October 5, through August 20, The only documentation that was provided is an initial letter from [redacted] and a statement; copies of which are attached for your perusalThese documents are not sufficient to confirm [redacted] ’ assertion that the utilities in question were in his name and had been paid for the time period in question.Further, Dionnedrea spoke with [redacted] at [redacted] this morning who confirmed that the account number listed on the attached documentation provided by [redacted] is not, in fact, a [redacted] account numberAdditionally, the Meter and Choice ID numbers on the aforementioned documentation do not match any address at Avalon at [redacted] ***Moreover, there is neither a previous or current account listed in the [redacted] system in the name of [redacted] [redacted] ’ outstanding balance is validHe can reach [redacted] at ###-###-#### to settle the balance due.Please feel free to contact me directly with any questions.Yours truly,Michele B [redacted] Loss Mitigation Support Specialist AvalonBay Customer Care Center Sabre Street, Suite Virginia Beach, VA Phone: ###-###-#### Email: [email protected]

January 11, 2016Dear [redacted] : [redacted] ’ aforementioned complaint has been received and reviewed by both myself and [redacted] of our Customer Experience Team.Our rent refund policy requires that all payments clear their respective banks before we are able to process a refund via check This process normally takes approximately business days, and ensures that all funds used as payment are available and will not be returned as nonsufficient.On behalf of AvalonBay, I would like to apologize for any inconvenience this has caused [redacted] , and thank her for her tenancy with Avalon at Arlington SquareWe’re happy that she and her roommates have chosen to renew their lease and wish them all a happy 2016.Please feel free to contact me directly with any questions.Yours truly,Michele B.Loss Mitigation Support Specialist

I have reviewed the aforementioned complaint filed by [redacted] On September 16, 2016, a credit was processed on [redacted] ’s account for $This represents fifty percent (50%) of the damage charge regarding his refrigeratorHis account balance is now zeroAdditionally, our third-party collections agency Fair Collections and Outsourcing has confirmed with [redacted] via a letter dated September 23, that they have requested that the credit bureau delete the inquiry made to [redacted] ’s credit reportWe thank [redacted] for his residency with Avalon Baker Ranch and wish him the best in his future endeavors.Please feel free to contact me directly with any questions.Yours truly,Michele B [redacted] Loss Mitigation Support Specialist AvalonBay Customer Care Center [redacted] *** Virginia Beach, VA [redacted] Phone: ###-###-#### Email: [redacted] @AvalonBay.com [redacted] Virginia Beach, VA [redacted] / Tel ###-###-#### / Fax ###-###-####

August 10, 2015Dear [redacted] :I have received and reviewed the complaint submitted by [redacted] regarding his tenancy with eaves [redacted] ***.I have reached out via phone to the leasing office at eaves [redacted] and spoke at length with CJ B***, Senior Customer Service ManagerI shared *** [redacted] ’ concerns with him, and [redacted] is committed to working with [redacted] to address the issues he presented [redacted] is fairly new to the community, however, he is committed to being [redacted] main point of contact at the community.Additionally, I left a voicemail message for [redacted] advising him of [redacted] ***’ name, title and contact information to help facilitate dialog between [redacted] and [redacted] ***I also offered my name and phone number should [redacted] wish to address any issues beyond the scope of the leasing office.On behalf of AvalonBay and the eaves [redacted] community, I would like to thank [redacted] for his tenancyWe look forward to making his experience with us one that he enjoys.Please feel free to contact me directly with any questions.Yours truly,Michele BLoss Mitigation Specialist

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I have received the aforementioned complaint filed by [redacted] and have reviewed her account with [redacted] During a preliminary inspection it is impossible to fully assess any damage that may have been done to the flooring because the apartment still contains the resident’s furnishingsThe preliminary inspection was scheduled with the full expectation that [redacted] would attendThe final inspection is always scheduled after a resident moves out and the apartment is empty because it is the only way to access whether or not an apartment sustained any damages and/or needs to be professionally cleaned [redacted] was welcome to attend the final inspection; if she had requested to be there the maintenance and/or leasing office staff would have been happy to accommodate her request, however, it still would have been scheduled for after she vacatedWith regard to the damage charges incurred at move-out, I have attached the photos taken during the final inspectionThese photos illustrate why the professional cleaning and repair to the floorboards were necessary.I shared [redacted] concerns regarding the handicapped doors, elevators and security with [redacted] He shared that the community has a concierge at the front door 24/7, with an additional security guard at the back door from 6:30pm to 9:30amAn additional guard is stationed on the roof deck area from 6:30pm until it closes (11:00pm Sunday through Thursday and 12:00am on Friday and Saturday)Once the roof deck closes, that guard roams the building until 6:00AM looking out for any disturbances.Our apologies for any inconvenience [redacted] experienced with the elevatorsUnfortunately, that is beyond the control of the leasing officeFortunately, they were operational a vast majority of the time.With regard to [redacted] assertion that the handicapped buttons did not work, [redacted] has not heard thatHe has heard that residents do not like the fact that the doors have to fully close after someone has gone through themIf someone presses the handicapped button the door will open and then there is a feature that makes sure that it closes behind that person to ensure that the door does not remain openSometimes people do not like the fact that if they try to push the door open when it’s trying to close it can be heavier than normalThis is actually a safety feature.On behalf of AvalonBay, I would like to thank [redacted] for her residency.Please feel free to contact me directly with any questions.Yours truly,Michele B [redacted]

Please let me know if you have any questions.Thank you,MicheleFebruary 14, 2017Sent Via Revdex.com Online Complaint System [redacted] Revdex.com of Metro Washington, D.Cand Eastern Pennsylvania K Street NW, 10th Floor Washington, D.C20005RE: [redacted] Complaint ID # [redacted] Dear [redacted] :The aforementioned complaint filed by [redacted] has been reviewed by myself and MsRenee R [redacted] , Community Manager of [redacted] .MsR [redacted] and Maintenance Manager, Reynaldo M***, have spoken with [redacted] at length about this issueDuring their respective conversations with [redacted] , he acknowledged causing damages beyond wear and tear as outlined in the lease contract, yet does not wish to be held responsible for the cost of the unused life associated with full carpet replacementMsR [redacted] and MrM [redacted] explained our company standard for carpet life expectancy, chargeback percentage for unused life and the requirement for full replacement in order to maintain color and wear continuityUnfortunately in this instance, patching or partial replacement was not an option[redacted] was made fully aware that he was only charged for the unused life portion of the total replacement costThe damage photos, taken after the carpet had been professionally cleaned, have been attached for your convenient review.Please feel free to contact me directly with any questions.Yours truly,Michele B [redacted] Loss Mitigation Support Specialist AvalonBay Customer Care Center [redacted] *** Virginia Beach, VA [redacted] Phone: ###-###-#### Email: [email protected] [redacted] ***, Virginia Beach, VA [redacted] / Tel ###-###-#### / Fax ###-###-####

[redacted] please contact me with any questions Thanks,Michele

August 22, 2017Dear [redacted] I have received the aforementioned complaint filed by [redacted] ***, as well as her Avalon the [redacted] and Avalon at [redacted] accounts.A payment was inadvertently posted on June 29, to [redacted] ***’s account for her original apartment at Avalon the [redacted] instead of her current Avalon at [redacted] accountThe payment was refunded to [redacted] on in early July 2017, however, she did not receive it when sent originally [redacted] has since received the reissued check and it was successfully cashed on August 21, 2017.On behalf of AvalonBay, I would like to apologize to [redacted] for any inconvenience this situation has caused and thank her for her residency.Please feel free to contact me directly with any questions.Yours truly,Michele B

I have received the aforementioned complaint filed by *** *** and have reviewed his account thoroughly.The apartment that *** *** moved into in September had not previously been treated for roachesIn May of a windowsill in one of the bedrooms was treated for termites; four months
prior to *** *** moving into the apartmentThe treatment that took place in May of was a standard one-year follow up appointment.I cannot speak to the exact circumstances regarding *** ***’ prior neighbor and their carpet being replacedIt is possible that it was damaged beyond repair, necessitating full replacementIt is not our policy to replace carpet in any apartment without it being warranted.The security deposit check return was addressed in my November 16, response to *** ***’ first Revdex.com complaint (#***) originally sent on October 27, The HVAC leak was addressed in my November 22, reply to *** ***’ second Revdex.com complaint (#***) dated November 14, Both response letters have been attached for your convenience.As I mentioned in my letter dated November 16, 2016, I can assure *** *** that he has not been profiled or targeted by AvalonBayThe information contained herein, as well as what has been shared previously, represent the facts of this account.Please feel free to contact me directly with any questions.Yours truly,Michele B*** Loss Mitigation Support Specialist AvalonBay Customer Care Center

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because I would like the record to show factual statements.There is no "assertion" of being charged for $parking. The original statement dated 3/16/from Avalon Bay does reflect a charge for "$parking discount." This charge was factored in to the $alleged to be owed. The remaining $balance avalon bay refers to in their latest response was not for unpaid damage charges. The damage charges alleged by this company, including a $"miscellaneous" charge, was paid in full on 3/28/16. The charge for $was paid after receiving a utility bill from *** *** *** for "Metered Utilities from 2/16/thru 3/1/16. This still leaves a balance of $overcharge for parking.I have received a statement showing a balance, after a $credit. I never received any formal offer of an additional $credit over and above as mentioned Avalon's response on 3/31/16.After this documented rejection, I consider this complaint closed but not resolved
Regards,
*** ***